Customer Service - Sales - Housing - EM - Sales - Erode - Brough Road - J Grades

📌 Core Information

🔹 Job Title: Customer Service - Sales - Housing - EM - Sales - Erode - Brough Road - J Grades

🔹 Company: Tata Capital

🔹 Location: India

🔹 Job Type: On-site

🔹 Category: 📞 Customer Service

🔹 Date Posted: March 29, 2025

🔹 Experience Level: 0-2 years

🔹 Remote Status: Not specified

📌 Essential Job Details

🚀 Job Overview

Key aspects of this role include:

• Achieving business targets by acquiring new client relationships
• Maintaining existing client relationships
• Executing sales promotion activities
• Ensuring compliance with RBI regulations

ASSUMPTION: The job involves significant interaction with clients and some travel might be needed for building and maintaining relationships. Given the role's location in Erode, familiarity with the local market could be beneficial.

📋 Key Responsibilities

✅ Achieve business targets through new client acquisitions

✅ Maintain high customer satisfaction by understanding needs and cross-selling products

✅ Execute promotional activities to enhance the TCFSL brand

✅ Develop and maintain strong client and vendor relationships

✅ Ensure compliance with all audit and RBI regulations

ASSUMPTION: The role emphasizes compliance, therefore a fundamental understanding of financial regulations is critical.

🎯 Required Qualifications

Education: Graduate in any discipline

Experience: 0-2 years in a similar role

Required Skills:

• Customer Service
• Sales
• Client Relationships

Preferred Skills:

• Cross-Selling
• Sales Promotion

ASSUMPTION: While no specific experience is strictly required, previous experience in sales or customer interactions might give candidates an edge during team integrations and on-the-job training.

💰 Compensation & Benefits

Salary Range: Not specified; typically competitive for the industry.

Benefits:

• Health insurance
• Performance bonuses
• Professional development opportunities

Working Hours: 40 hours per week, typically in line with industry standards

ASSUMPTION: Compensation and benefits likely to match local standards and provide a balance of financial and personal growth incentives.

📌 Applicant Insights

🔍 Company Context

Industry: Financial Services, known for its comprehensive suite of offerings to various customer segments

Company Size: 5,001-10,000 employees; allows for a structured environment with ample resources for training and development

Founded: Not specified

Company Description:

• A subsidiary of Tata Sons Limited
• Registered with the Reserve Bank of India as a Core Investment Company
• Offers diverse financial services including Commercial Finance and Consumer Loans

Company Specialties:

• Consumer Loans
• Commercial Finance
• Cleantech Finance

Company Website: http://www.tatacapital.com

ASSUMPTION: As a part of the Tata Group, Tata Capital benefits from a significant brand presence and reliability in the financial services market.

📊 Role Analysis

Career Level: Entry-level, suitable for recent graduates

Reporting Structure: Likely reports to a regional sales manager

Work Arrangement: On-site work necessary for direct client engagement

Growth Opportunities:

• Opportunities to move into supervisory roles
• Potential pathways into specialized sectors like Corporate Finance
• Exposure to comprehensive sales strategies

ASSUMPTION: Individuals in this role could benefit from mentorship and exposure to corporate sales strategies, positioning them for internal promotions.

🌍 Location & Work Environment

Office Type: Traditional office setting with customer interaction facilities

Office Location(s): Based in Erode, Brough Road area

Geographic Context:

• Proximity to major business districts in Erode
• Access to a diverse pool of potential clients
• Integration with local community initiatives

Work Schedule: Standard business hours with occasional extended hours for client meetings

ASSUMPTION: On-the-ground client interaction likely leads to a dynamic workday with a mix of in-office tasks and field work.

💼 Interview & Application Insights

Typical Process:

• Online application submission
• Initial HR screening
• Technical or role-specific interview

Key Assessment Areas:

• Communication skills
• Understanding of sales principles
• Adaptability to organizational culture

Application Tips:

• Emphasize customer service experience
• Highlight any relevant educational projects
• Prepare examples of client relationship management

ATS Keywords: Customer Service, Sales, Client Relationships, Cross-Selling, Audit Compliance

ASSUMPTION: Applying online with an emphasis on relevant sales experience and client management skills can set candidates apart.

🛠️ Tools & Technologies

• CRM Systems
• Salesforce
• MS Office Suite

ASSUMPTION: Familiarity with general sales and customer relationship management software is beneficial.

👔 Cultural Fit Considerations

Company Values:

• Customer-centricity
• Integrity
• Commitment to community

Work Style:

• Collaborative teamwork
• Goal-oriented tasks
• Proactive client interactions

Self-Assessment Questions:

• Am I comfortable working in an on-site, client-facing role?
• Do I enjoy building long-term client relationships?
• Can I ensure compliance with strict regulations?

ASSUMPTION: The company values teamwork and customer satisfaction, aligning with a collaborative and service-focused mindset.

⚠️ Potential Challenges

• Managing client expectations while meeting business targets
• Ensuring regulatory compliance in all client interactions
• Adapting to fast-paced sales environments
• Building a robust client and vendor network in a competitive market

ASSUMPTION: The role's challenges suggest a need for resilience and strong interpersonal skills to manage business demands and compliance.

📈 Similar Roles Comparison

• Difference in responsibility for client acquisition processes compared to similar retail roles
• Emphasis on regulatory compliance unique to financial roles
• Daily interaction with local and regional vendors

ASSUMPTION: Comparing industry-standard roles, this position may involve more regulatory oversight and vendor management.

📝 Sample Projects

• Organize sales promotional events for local outreach
• Develop a client acquisition plan targeting new market segments
• Collaborate on a vendor management system upgrade

ASSUMPTION: Sample projects highlight a focus on strategic growth initiatives that align with company goals.

❓ Key Questions to Ask During Interview

• What are the key performance indicators for this role?
• How does Tata Capital support employee growth in sales positions?
• Can you describe the typical career path for this role?
• How does the team measure customer satisfaction?
• What challenges does the team face in this region?

ASSUMPTION: Asking these questions can provide clarity on role expectations and uncover strategic initiatives crucial for successful integration.

📌 Next Steps for Applicants

To apply for this position:

• Submit your application through the Tata Capital career portal
• Ensure the resume highlights relevant sales and client management experience
• Prepare a cover letter emphasizing your customer service skills
• Follow Tata Capital’s social media for updates on company culture and news
• Prepare questions tailored to the job during the interview

⚠️ This job description contains AI-assisted information. Details should be verified directly with the employer before making decisions.