Customer Service - Self Storage Manager

📌 Core Information

🔹 Job Title: Customer Service - Self Storage Manager

🔹 Company: Public Storage

🔹 Location: Oakland Park, Florida, United States

🔹 Job Type: On-site

🔹 Category: 📞 Customer Service

🔹 Date Posted: Mon Mar 31 2025

🔹 Experience Level: 0-2 years

🔹 Remote Status: On-site

📌 Essential Job Details

🚀 Job Overview

Key aspects of this role include:

• Managing self-storage facilities independently.
• Interacting with customers to assess their storage needs.
• Performing daily inspections of storage units.
• Handling cash transactions and bank deposits.

ASSUMPTION: Given the responsibilities, candidates likely need strong organizational and communication skills to manage multiple locations effectively.

📋 Key Responsibilities

✅ Assess customer storage needs and make sales suggestions, including selling packing supplies.

✅ Conduct daily storage unit inspections for readiness to rent.

✅ Audit cash drawers and make bank deposits.

✅ Ensure customer payments are current and make collection calls when necessary.

ASSUMPTION: The role's responsibilities suggest a need for basic sales skills and cash handling experience.

🎯 Required Qualifications

Education: Not specified

Experience: Customer service experience in environments like retail or food service.

Required Skills:

• Customer Service
• Sales
• Inventory Management

Preferred Skills:

• Problem Solving
• Communication

ASSUMPTION: The job does not specify advanced education, implying focus on experience and interpersonal skills.

💰 Compensation & Benefits

Salary Range: $14.00 Per Hour

Benefits:

• Medical, Dental, Vision insurance
• 401k with company match
• Paid time off and sick days
• Company paid life insurance

Working Hours: Flexible, usually between 9:30 am and 6 pm, with weekends until 5 pm.

ASSUMPTION: Compensation structure suggests potential for salary growth based on performance and tenure.

📌 Applicant Insights

🔍 Company Context

Industry: Real Estate (Self Storage)

Company Size: 5,001-10,000 employees, indicating ample growth and learning opportunities.

Founded: 1972

Company Description:

• Largest self-storage provider in the U.S.
• Recognized for Career Growth and Diversity.
• Fosters a supportive work culture.

Company Specialties:

• Self Storage

Company Website: http://www.publicstorage.com

ASSUMPTION: The company’s presence in the industry suggests stability and reliability for new hires.

📊 Role Analysis

Career Level: Entry to intermediate level.

Reporting Structure: Likely reports to a district or regional manager.

Work Arrangement: On-site, flexible, and at multiple locations.

Growth Opportunities:

• Possibility of performance-based bonuses.
• Opportunities for career advancement within the company.
• Exposure to various operational aspects of property management.

ASSUMPTION: The potential for bonuses and advancement reflects a merit-based growth culture.

🌍 Location & Work Environment

Office Type: Self storage facility-based work.

Office Location(s): Primarily in Oakland Park, with potential travel between locations.

Geographic Context:

• Located in a vibrant community.
• Accessible transport links in Florida.
• Dynamic area with a mix of residential and commercial zones.

Work Schedule: Monday to Saturday, with a five-day workweek of full-time hours.

ASSUMPTION: Candidates should be comfortable working alone and managing multiple tasks.

💼 Interview & Application Insights

Typical Process:

• Submit application and resume.
• Phone screening interview.
• On-site interview with facility tour.

Key Assessment Areas:

• Customer Service Acumen
• Problem Solving Skills
• Sales Capability

Application Tips:

• Highlight relevant customer service and sales experience.
• Prepare to discuss specific examples of problem-solving from past roles.
• Express willingness to work flexible hours and in outdoor environments.

ATS Keywords: Customer Service, Sales, Inventory Management, Cash Handling

ASSUMPTION: The emphasis on customer interaction and independence suggests these will be focal points during the hiring process.

🛠️ Tools & Technologies

• Point of Sale (POS) systems for cash handling.
• Basic Microsoft Office Suite for reporting.
• CRM tools for customer relationship management.

ASSUMPTION: Familiarity with basic technology and willingness to learn company-specific software is needed.

👔 Cultural Fit Considerations

Company Values:

• Commitment to customer service excellence.
• Emphasis on teamwork and diversity.
• Focus on integrity and responsible business practices.

Work Style:

• Independent work with minimal supervision.
• Adaptability to different working environments.
• Proactive communication with team members.

Self-Assessment Questions:

• Am I comfortable working independently?
• Can I manage multiple tasks efficiently?
• Do I have experience with customer service roles?

ASSUMPTION: The role requires a candidate comfortable with independent, flexible work, reflected in their ability to self-motivate and manage time effectively.

⚠️ Potential Challenges

• Working in a variety of outdoor and indoor settings.
• Managing customer queries independently.
• Handling cash and financial transactions accurately.
• Balancing multiple responsibilities without direct supervision.

ASSUMPTION: The multifaceted nature of the role may pose challenges to those not accustomed to dynamic work environments.

📈 Similar Roles Comparison

• Retail Sales Supervisor: More customer interaction, less property management.
• Assistant Store Manager: Similar managerial responsibilities but with more team supervision.
• Call Center Manager: Focus on remote customer service without physical property management tasks.

ASSUMPTION: This role combines elements of sales, customer service, and facility management, differentiating it from purely sales or management positions.

📝 Sample Projects

• Organizing community sales events at storage facilities.
• Implementing a system for streamlined cash handling and audits.
• Developing customer retention strategies.

ASSUMPTION: Projects will be closely aligned with improving customer service experiences and operational efficiency.

❓ Key Questions to Ask During Interview

• What are the primary goals for this role in the coming year?
• How does this position fit into the company's long-term plans?
• What does success look like for a property manager at Public Storage?
• Are there opportunities for advancement or professional development?
• How is performance measured in this role?

ASSUMPTION: Understanding opportunities for growth and company expectations will provide candidates a clearer picture of the role's potential impact and career trajectory.

📌 Next Steps for Applicants

To apply for this position:

• Submit your application through this link
• Ensure your resume highlights relevant experience in customer service and sales.
• Prepare for potential phone screening by rehearsing key aspects of your experience.
• Research Public Storage's customer service values and mission.
• Practice answering potential interview questions about handling challenging customer scenarios.

⚠️ This job description contains AI-assisted information. Details should be verified directly with the employer before making decisions.