Customer Service - Self Storage Manager

📌 Core Information

🔹 Job Title: Customer Service - Self Storage Manager

🔹 Company: Public Storage

🔹 Location: Durham, North Carolina, United States

🔹 Job Type: On-site

🔹 Category: 📞 Customer Service

🔹 Date Posted: March 31, 2025

🔹 Experience Level: 0-2 years

🔹 Remote Status: On-site

📌 Essential Job Details

🚀 Job Overview

Key aspects of this role include:

• Working independently across multiple locations
• Assessing customer storage needs and providing suggestions
• Performing daily inspections of storage units
• Handling cash drawer audits and making bank deposits

ASSUMPTION: Responsibility for sales may involve selling packing and moving supplies to enhance customer experience.

📋 Key Responsibilities

✅ Evaluate customer storage needs and provide appropriate recommendations

✅ Conduct inspections to maintain inventory and cleanliness

✅ Manage cash flows, including drawer audits and bank transactions

✅ Assist customers with payment reminders and collections

✅ Maintain facility cleanliness and curb appeal

ASSUMPTION: Responsibilities may include interacting with multiple departments to streamline operations.

🎯 Required Qualifications

Education: Not specified

Experience: Experience in customer service and sales preferred (retail, restaurant)

Required Skills:

• Customer Service
• Sales
• Inventory Management

Preferred Skills:

• Driving with a valid license
• Proven ability to work independently

ASSUMPTION: Skills in communication, problem-solving, and attention to detail are crucial for success.

💰 Compensation & Benefits

Salary Range: Starting at $13.00 per hour plus performance-based bonuses

Benefits:

• Medical, Dental, Vision insurance
• 401(k) with company match
• Paid time off and sick time

Working Hours: Flexible, Full-Time schedules from 9:30 am to 6 pm; weekends until 5 pm

ASSUMPTION: Mileage reimbursement available for travel between properties may enhance job value.

📌 Applicant Insights

🔍 Company Context

Industry: Real Estate with a focus on self-storage services

Company Size: Approximately 5,001-10,000 employees providing diverse career opportunities

Founded: 1972, marking a long-standing presence in the industry

Company Description:

• Self-storage industry leader with a national reach
• Recognized for Career Growth and Work Culture
• Innovative and employee-focused work environment

Company Specialties:

• Self Storage

Company Website: http://www.publicstorage.com

ASSUMPTION: Public Storage strongly emphasizes employee growth, reflected in its accolades for culture and diversity.

📊 Role Analysis

Career Level: Entry-level with opportunities for advancement

Reporting Structure: Reports to area or district managers

Work Arrangement: On-site with the flexibility to visit different locations

Growth Opportunities:

• Performance-based bonuses offering financial rewards
• Potential to move into higher management roles
• Company-wide career growth potential

ASSUMPTION: The role may serve as a stepping-stone to managerial positions within the company.

🌍 Location & Work Environment

Office Type: On-site customer service environments in storage facilities

Office Location(s): Primarily based in Durham, North Carolina

Geographic Context:

• Durham offers diverse job opportunities and cultural experiences
• Proximity to major highways facilitates property travel
• Growing economic hub within North Carolina's Research Triangle

Work Schedule: Typically involves weekday hours with some weekend work

ASSUMPTION: Outdoor work aspects during variable weather conditions can be expected.

💼 Interview & Application Insights

Typical Process:

• Initial application screening
• Interview with hiring manager
• Potential group interview or assessments

Key Assessment Areas:

• Customer service skills
• Problem-solving abilities
• Communication skills

Application Tips:

• Highlight past customer service experiences
• Prepare examples of independent work situations
• Demonstrate flexibility with work schedules

ATS Keywords: Customer Service, Inventory Management, Sales, Cash Handling

ASSUMPTION: Emphasizing flexibility and problem-solving can be advantageous.

🛠️ Tools & Technologies

• POS systems for sales and inventory
• Customer Relationship Management (CRM) tools
• Online payment processing systems

ASSUMPTION: Familiarity with basic office and communication software is expected.

👔 Cultural Fit Considerations

Company Values:

• Commitment to customer satisfaction
• Dedication to team collaboration
• Emphasis on innovation and growth

Work Style:

• Independent but collaboratively supportive
• Flexible and adaptable to a changing environment
• Customer-focused approach

Self-Assessment Questions:

• How do you handle multiple priorities?
• Describe a time you worked independently and succeeded.
• What strategies do you use for exceptional customer service?

ASSUMPTION: Aligning with company values can improve job satisfaction and performance effectiveness.

⚠️ Potential Challenges

• Managing multiple locations and responsibilities
• Adapting to an on-the-go work style
• Handling customer-related issues tactfully
• Ensuring property maintenance and cleanliness

ASSUMPTION: Roles may involve resolving conflicts and balancing independent work with team goals.

📈 Similar Roles Comparison

• This role offers more flexibility compared to traditional retail jobs
• Focus on property management aspects alongside customer service
• Emphasis on individual performance within a team framework

ASSUMPTION: The role may appeal to those seeking a dynamic work environment and diversified responsibilities.

📝 Sample Projects

• Initiating a customer service improvement plan
• Implementing new sales strategies for packing supplies
• Revamping property management processes to enhance efficiency

ASSUMPTION: Participation in these projects can showcase leadership potential and problem-solving skills.

❓ Key Questions to Ask During Interview

• How does the company support career growth?
• What are the common challenges faced in this role?
• How is employee performance measured and rewarded?
• What are the expectations for travel between properties?
• How does the company ensure work-life balance for employees?

ASSUMPTION: Asking about growth and performance measurement can clarify job expectations and future prospects.

📌 Next Steps for Applicants

To apply for this position:

• Submit your application through the company's website: Apply Here
• Update your resume to highlight relevant experiences
• Prepare for potential interview questions about customer service scenarios
• Demonstrate flexibility and readiness to adapt to different work environments

⚠️ This job description contains AI-assisted information. Details should be verified directly with the employer before making decisions.