Customer Service - Self Storage Manager

📌 Core Information

🔹 Job Title: Customer Service - Self Storage Manager

🔹 Company: Public Storage

🔹 Location: Summerville, South Carolina, United States

🔹 Job Type: On-site

🔹 Category: 📞 Customer Service

🔹 Date Posted: Mon Mar 31 2025

🔹 Experience Level: 0-2 years

🔹 Remote Status: Not specified

📌 Essential Job Details

🚀 Job Overview

Key aspects of this role include:

• Working independently across multiple locations
• Assessing customer storage needs and providing solutions
• Selling packing and moving supplies
• Conducting daily inspections for inventory and availability

ASSUMPTION: The role may include sales activities beyond just offering storage solutions, such as upselling or managing promotional offers.

📋 Key Responsibilities

✅ Assess customer storage needs and suggest suitable options

✅ Sell and manage packing and moving supplies

✅ Conduct daily storage unit inspections

✅ Audit cash drawers and make bank deposits

✅ Ensure customers are current with payments; perform reminders and collections as needed

✅ Perform cleaning and maintenance to uphold facility standards

ASSUMPTION: This role involves standard managerial tasks as well as front-line customer service interactions.

🎯 Required Qualifications

Education: Not specified; however, a high school diploma or equivalent is generally expected for similar roles.

Experience: Customer service background in sales, retail, or service industries.

Required Skills:

• Customer Service
• Sales
• Inventory Management
• Cash Handling
• Communication
• Problem Solving
• Time Management

Preferred Skills:

• Experience in self-storage or property management
• Proficiency in using property management software

ASSUMPTION: Certain skills like organizational and multitasking abilities are implicit in the job but not explicitly listed.

💰 Compensation & Benefits

Salary Range: $14.00 per hour

Benefits:

• Medical, Dental, Vision
• 401k with company match
• Paid time off and sick time
• Mileage reimbursement
• Company-paid life and accidental death insurance

Working Hours: Flexible and full-time schedules from 9:30am to 6:00pm, weekends until 5:00pm

ASSUMPTION: The benefits offer a standard package for employee well-being, with potential additions based on performance and tenure.

📌 Applicant Insights

🔍 Company Context

Industry: Real Estate

Company Size: 5,001-10,000 employees, offering a robust team-oriented work environment

Founded: 1972

Company Description:

• Recognized as a leading provider in the self-storage industry
• Committed to employee growth; voted for Best Career Growth
• Cultural diversity and inclusion are prioritized

Company Specialties:

• Self Storage

Company Website: http://www.publicstorage.com

ASSUMPTION: The company's growth in the self-storage industry is coupled with relative stability, providing job security.

📊 Role Analysis

Career Level: Entry to early career, suitable for candidates developing foundational skills in property management.

Reporting Structure: Likely reports to a district or regional manager, with oversight and support provided for success.

Work Arrangement: On-site management across multiple locations

Growth Opportunities:

• Opportunities for performance-based bonuses
• Potential for advancement to higher managerial roles
• Access to company training programs

ASSUMPTION: Growth pathways exist, likely within the property management or customer service fields.

🌍 Location & Work Environment

Office Type: Multiple facility management

Office Location(s): Various sites in Summerville, South Carolina

Geographic Context:

• Located in a suburban area
• Access to local amenities and transit options
• Dynamic weather conditions suitable for working outdoors

Work Schedule: Primarily daytime schedules with flexibility for customer needs

ASSUMPTION: The local environment offers a blend of suburban comfort and accessibility to city resources.

💼 Interview & Application Insights

Typical Process:

• Submit application and resume
• Participate in an initial phone screening
• On-site interview with a hiring manager

Key Assessment Areas:

• Customer service aptitude
• Problem-solving skills
• Ability to work independently

Application Tips:

• Highlight any sales or property management experience
• Be prepared to discuss customer service scenarios
• Showcase any relevant certificates or achievements

ATS Keywords: Customer Service, Sales, Property Management, Self Storage, Problem Solving, Time Management

ASSUMPTION: The application process is straightforward but may include behavioral questions relevant to past experiences.

🛠️ Tools & Technologies

• Standard office software (e.g., Microsoft Office)
• Property management systems
• Point of sale systems

ASSUMPTION: Familiarity with customer-facing technologies and any proprietary software used by Public Storage is beneficial.

👔 Cultural Fit Considerations

Company Values:

• Strong customer focus
• Commitment to excellence and teamwork
• Cultural inclusivity

Work Style:

• Autonomous and self-motivated
• Customer-centric approach
• Adaptive and flexible

Self-Assessment Questions:

• Am I comfortable working independently?
• Can I manage time effectively?
• Do I enjoy solving customer problems?

ASSUMPTION: The company culture values independence and strong problem-solving abilities, which aligns with managerial duties.

⚠️ Potential Challenges

• Managing multiple locations independently
• Balancing administrative tasks with customer service
• Handling weather challenges in outdoor work
• Ensuring customer satisfaction and retention

ASSUMPTION: Challenges arise from balancing diverse tasks and customer expectations with minimal supervision.

📈 Similar Roles Comparison

• Property managers in other industries might not offer as much flexibility with travel reimbursement.
• Retail managers may focus more on sales than property maintenance.
• Hospitality roles may emphasize customer interactions over inventory management.

ASSUMPTION: This role blends elements of customer service with logistical management, unique to the self-storage industry.

📝 Sample Projects

• Organizing a customer feedback program to improve service quality
• Developing a local marketing strategy to attract new customers
• Implementing a new inventory management system to streamline operations

ASSUMPTION: Projects may focus on enhancing customer satisfaction and operational efficiency.

❓ Key Questions to Ask During Interview

• What are the biggest challenges currently facing this location?
• How is success measured for property managers in your organization?
• What kind of support and training is provided?
• Can you describe a typical day for this role?
• Are there growth opportunities within Public Storage?

ASSUMPTION: Inquiring about specific expectations and support systems can clarify role demands and growth prospects.

📌 Next Steps for Applicants

To apply for this position:

• Submit your application through this link
• Ensure your resume highlights relevant customer service and managerial skills
• Prepare for a phone screening by reviewing typical industry questions
• Convey enthusiasm for working independently and servicing customer needs
• Follow up within a week if you have not heard back

⚠️ This job description contains AI-assisted information. Details should be verified directly with the employer before making decisions.