Customer Service - Self Storage Manager

📌 Core Information

🔹 Job Title: Customer Service - Self Storage Manager

🔹 Company: Public Storage

🔹 Location: Durham, North Carolina, United States

🔹 Job Type: On-site

🔹 Category: 📞 Customer Service

🔹 Date Posted: Mon Mar 31 2025

🔹 Experience Level: 0-2 years

🔹 Remote Status: On-site

📌 Essential Job Details

🚀 Job Overview

Key aspects of this role include:

• Working independently at multiple locations
• Assessing customer storage needs and providing solutions
• Conducting daily inspections of storage units
• Managing cash drawers and processing bank deposits

ASSUMPTION: The role emphasizes independence and customer service focus, crucial for managing multiple sites effectively.

📋 Key Responsibilities

✅ Assess customer storage needs and provide product suggestions

✅ Conduct daily storage unit inspections for inventory and availability

✅ Manage cash drawers and prepare deposits

✅ Maintain current customer payments and perform collection calls

✅ Perform minor maintenance and cleaning duties around the property

ASSUMPTION: Responsibilities include a mix of customer service, sales, and site maintenance tasks to ensure operational efficiency.

🎯 Required Qualifications

Education: Not specified

Experience: Candidates should have prior experience in customer service-centered sales environments like retail or restaurants.

Required Skills:

• Customer Service
• Sales
• Inventory Management
• Driving and transportation skills

Preferred Skills:

• Flexibility and adaptability
• Strong communication skills
• Attention to detail

ASSUMPTION: Skills align with the need for direct customer interaction and site operations management.

💰 Compensation & Benefits

Salary Range: $13.00 per hour

Benefits:

• Medical, Dental, Vision Insurance
• 401k with company match
• Paid time off and sick leave
• Mileage reimbursement for work-related travel
• Performance-based bonuses

Working Hours: Flexible and full-time schedules between 9:30 am and 6 pm (weekends until 5 pm)

ASSUMPTION: Benefits package is comprehensive to support employee well-being and retention.

📌 Applicant Insights

🔍 Company Context

Industry: Real Estate - Self Storage

Company Size: Large, with over 5,000 employees, providing substantial resources and career opportunities

Founded: 1972, has a long-standing history as a leader in the self-storage industry

Company Description:

• Nation's largest self-storage provider
• Recognized for excellence in career growth and work culture
• Committed to diversity and inclusion

Company Specialties:

• Self Storage Solutions

Company Website: http://www.publicstorage.com

ASSUMPTION: The company's robust infrastructure supports employees with tools and opportunities for career advancement.

📊 Role Analysis

Career Level: Entry-level to intermediate, suitable for those just starting or with some experience in customer service

Reporting Structure: Not specified, likely reports to a district or area manager

Work Arrangement: On-site with travel between locations

Growth Opportunities:

• Potential advancements to management positions
• Access to industry training and development programs
• Eligibility for performance-based bonuses

ASSUMPTION: Role offers opportunities for growth in customer service and property management areas.

🌍 Location & Work Environment

Office Type: On-site office predominantly outdoors and customer-facing

Office Location(s): Multiple locations in Durham, North Carolina, and surrounding areas

Geographic Context:

• Located in the thriving Triangle area of North Carolina
• Proximity to major universities and business hubs
• Offers diverse cultural and recreational activities

Work Schedule: Mainly daytime hours with weekend work required

ASSUMPTION: The location offers ample opportunity for networking and personal growth given its economic and cultural landscape.

💼 Interview & Application Insights

Typical Process:

• Initial online application submission
• Screening interview by HR department
• In-person interview with hiring manager

Key Assessment Areas:

• Proven customer service experience
• Ability to work independently and multi-site management
• Adaptability to outdoors and varied environments

Application Tips:

• Highlight any previous management experience
• Emphasize flexibility in your schedule
• Prepare to discuss problem-solving scenarios

ATS Keywords: Customer Service, Property Management, Sales, Self Storage

ASSUMPTION: The interview process aims to evaluate candidates' customer service ability and adaptability to dynamic work conditions.

🛠️ Tools & Technologies

• Property management software systems
• Point of Sale (POS) technology
• Basic maintenance and cleaning equipment

ASSUMPTION: Tools focus on property management efficiency and customer interaction.

👔 Cultural Fit Considerations

Company Values:

• Commitment to customer satisfaction
• Integrity in service delivery
• Supportive work environment

Work Style:

• Self-motivated and independent
• Detail-oriented
• Problem-solving mindset

Self-Assessment Questions:

• Are you comfortable working independently across multiple sites?
• Can you balance customer service with maintenance duties?
• Do you have prior experience handling cash and POS systems?

ASSUMPTION: Cultural fit focuses on individuals who value autonomy and have initiative in customer-centric environments.

⚠️ Potential Challenges

• Managing multiple locations independently
• Maintaining detailed attention to customer and site needs
• Balancing indoor and outdoor work environments
• Handling physical tasks and maintenance duties

ASSUMPTION: Challenges are typical for roles that blend customer service with operational tasks in dynamic environments.

📈 Similar Roles Comparison

• Compared with other customer service roles, this position offers more independence
• Similar to retail positions in terms of customer interaction and transactions
• Involves more physical activity than office-based customer service jobs

ASSUMPTION: Role is unique in its combination of customer service and property management responsibilities.

📝 Sample Projects

• Customer satisfaction improvement initiatives
• Inventory management systems upgrade
• Community engagement and outreach projects

ASSUMPTION: Projects may include initiatives to enhance customer interaction and optimally manage storage practices.

❓ Key Questions to Ask During Interview

• What training programs are available for new managers?
• How is performance assessed for bonuses?
• Can you describe a typical day in this role?
• What are the career progression opportunities within the organization?
• How does the company support work-life balance for on-site roles?

ASSUMPTION: Questions aim to cover job expectations, growth opportunities, and work-life balance to assess role suitability.

📌 Next Steps for Applicants

To apply for this position:

• Submit your application through the Public Storage website
• Prepare your resume highlighting relevant customer service experience
• Include any previous management or similar role experiences
• Be ready to discuss your flexibility and adaptability
• Follow up on your application for updates

⚠️ This job description contains AI-assisted information. Details should be verified directly with the employer before making decisions.