Customer Service - Self Storage Manager

📌 Core Information

🔹 Job Title: Customer Service - Self Storage Manager

🔹 Company: Public Storage

🔹 Location: Durham, North Carolina, United States

🔹 Job Type: On-site

🔹 Category: 📞 Customer Service

🔹 Date Posted: March 31, 2025

🔹 Experience Level: 0-2 years

🔹 Remote Status: On-site

📌 Essential Job Details

🚀 Job Overview

Key aspects of this role include:

• Managing multiple self-storage locations independently.
• Assessing and fulfilling customer storage needs.
• Maintaining and auditing cash drawers and making bank deposits.
• Executing both indoor and outdoor maintenance tasks.

ASSUMPTION: This role focuses on operational efficiency and customer relations in a self-storage environment. It is assumed that familiarity with retail or service-based sales can enhance customer interactions and storage solutions.

📋 Key Responsibilities

✅ Assess customer storage needs and make suggestions for space and supplies.

✅ Conduct daily storage unit inspections for inventory and availability.

✅ Audit cash drawers and manage financial transactions.

✅ Maintain payment records and execute collection calls.

✅ Perform cleaning and maintenance of the facilities, ensuring curb appeal.

ASSUMPTION: Responsiveness in customer service and maintenance is vital given presumed high traffic and variable customer needs.

🎯 Required Qualifications

Education: Not specified

Experience: Experience in customer service or sales preferred, ideally from retail or service-oriented environments.

Required Skills:

• Customer Service
• Sales
• Inventory Management
• Cash Handling

Preferred Skills:

• Communication
• Problem Solving

ASSUMPTION: Assumes similar roles value both interpersonal skills and logistical efficiency.

💰 Compensation & Benefits

Salary Range: Earn $13.00 per hour

Benefits:

• Medical, Dental, Vision coverage
• 401k with match, paid time off
• Life and accidental death insurance
• Mileage reimbursement for work-related travel
• On-site housing (eligibility requirements apply)

Working Hours: Flexible schedules full-time from 9:30 am to 6:00 pm (weekends until 5:00 pm)

ASSUMPTION: Assumes benefits align with competitive industry standards for a similar workforce size.

📌 Applicant Insights

🔍 Company Context

Industry: Real Estate; leading self-storage industry since 1972.

Company Size: 5,001-10,000 employees, indicating robust organizational structure.

Founded: 1972, displaying longstanding industry leadership.

Company Description:

• World's largest self-storage provider.
• Focus on team-member success and growth opportunities.
• Highly rated for career growth and diversity.

Company Specialties:

• Self Storage Operations
• Customer Service Excellence
• Diverse Workforce

Company Website: http://www.publicstorage.com

ASSUMPTION: Based on its size and industry standing, Public Storage likely offers numerous career progression and skill enhancement opportunities.

📊 Role Analysis

Career Level: Entry-level to early professional suitable for individuals looking to grow in customer relations or management.

Reporting Structure: Likely reports to a district or regional manager.

Work Arrangement: On-site with travel between locations.

Growth Opportunities:

• Performance-based bonuses
• Potential for managerial advancement
• Skill development in multitasking and customer service

ASSUMPTION: Growth opportunities are well defined due to the decentralized management strategy typical of large service chains.

🌍 Location & Work Environment

Office Type: Multiple site-based; travel required between facilities.

Office Location(s): Primarily in Durham, North Carolina.

Geographic Context:

• Located in a growing urban area
• Significant population and business growth
• Potential customer base expansion

Work Schedule: Varies with a full-time schedule, including some weekends.

ASSUMPTION: Assumes adaptability is key due to dynamic customer interactions and site transitions.

💼 Interview & Application Insights

Typical Process:

• Submit application online
• Initial phone interview
• In-person interview with site manager

Key Assessment Areas:

• Customer service aptitude
• Problem solving skills
• Adaptability and flexibility

Application Tips:

• Highlight relevant customer service experience
• Demonstrate a proactive approach to problem solving
• Emphasize driving and logistical skills

ATS Keywords: Customer Service, Inventory Management, Sales, Time Management

ASSUMPTION: Assumes the recruitment process emphasizes a candidate's ability to handle diverse, dynamic responsibilities.

🛠️ Tools & Technologies

• POS Systems
• Storage Facility Management Software
• Inventory Tracking Tools

ASSUMPTION: Assumes proficiency in basic computer and inventory systems is beneficial for operational tasks.

👔 Cultural Fit Considerations

Company Values:

• Customer-centric service
• Integrity and accountability
• Community and team collaboration

Work Style:

• Independent work with minimal supervision
• Flexible approach to task management
• A collaborative mindset

Self-Assessment Questions:

• Can I manage time effectively while handling multiple sites?
• How do I approach customer problem-solving?
• Am I comfortable working independently in outdoor environments?

ASSUMPTION: Values independence with an emphasis on proactive service and collaborative problem solving.

⚠️ Potential Challenges

• Dealing with challenging customer interactions
• Adaptation to multiple site environments
• Balancing indoor and outdoor work requirements
• Consistent adherence to company protocols

ASSUMPTION: Challenges are typical for service sectors requiring versatility and resilience.

📈 Similar Roles Comparison

• Less customer interaction focus compared to retail
• More independence compared to typical customer service roles
• Balanced blend of managerial and operational tasks

ASSUMPTION: Comparison highlights the unique blend of operational and customer service duties in this role.

📝 Sample Projects

• Organizing promotional events for customer engagement
• Implementing a new inventory tracking system
• Developing initiatives for enhancing property curb appeal

ASSUMPTION: Sample projects assume creative and operational solutions are encouraged for growth.

❓ Key Questions to Ask During Interview

• What are the biggest challenges faced in this role?
• How does Public Storage support professional growth?
• What does a typical day look like for a Property Manager?
• Can you describe the performance-based bonus structure?
• What kind of training is provided initially?

ASSUMPTION: Questions aimed at understanding the operational environment and company investment in employee development.

📌 Next Steps for Applicants

To apply for this position:

• Submit your application through the Public Storage Careers page.
• Prepare a resume highlighting relevant customer service experience.
• Be ready for a phone screening to cover basic qualification checks.
• Anticipate an in-person or video interview focusing on problem-solving and customer engagement strategies.

⚠️ This job description contains AI-assisted information. Details should be verified directly with the employer before making decisions.