🔹 Job Title: Customer Service Specialist 1
🔹 Company: Southeastern Freight Lines
🔹 Location: Lexington, South Carolina, United States
🔹 Job Type: On-site
🔹 Category: 📞 Customer Service
🔹 Date Posted: Mon, Mar 31, 2025
🔹 Experience Level: 0-2 years
🔹 Remote Status: On-site
Key aspects of this role include:
ASSUMPTION: This role likely involves working within teams across different departments to ensure customer satisfaction and operational efficiency.
✅ Handle incoming customer service inquiries and follow through to completion.
✅ Organize shipments and transfer relevant information to internal systems.
✅ Distribute revenue according to contractual agreements.
✅ Handle problem resolution, shipment tracing, and appointment scheduling.
✅ Educate customers on company services and technology.
✅ Maintain organized records and complete paperwork promptly.
ASSUMPTION: Responsibilities may require adaptability to different customer scenarios and the ability to work under pressure, given the fast-paced environment.
Education: High School Diploma or GED
Experience: Minimum 1 year in customer service (preferred 2 years, especially in transportation)
Required Skills:
Preferred Skills:
ASSUMPTION: Candidates might be expected to have a basic understanding of logistics terminology and processes due to the nature of the industry.
Salary Range: Not specified, but likely competitive within the regional customer service sector.
Benefits:
Working Hours: 40 hours per week
ASSUMPTION: The benefits package may include additional incentives such as performance bonuses or employee discounts.
Industry: Truck Transportation, specializing in less-than-truckload (LTL) services
Company Size: 5,001-10,000 employees, indicative of a large, stable organization
Founded: 1950
Company Description:
Company Specialties:
Company Website: http://www.sefl.com
ASSUMPTION: The company's long-standing reputation may provide job security and opportunities for career growth within the transportation industry.
Career Level: Entry-level to early career position
Reporting Structure: Likely reports to a customer service manager or supervisor
Work Arrangement: Primarily on-site due to the need for direct collaboration with team and shipping operations
Growth Opportunities:
ASSUMPTION: The position might serve as a stepping stone for roles in logistics management given the exposure to industry practices.
Office Type: Traditional office setting with customer service facilities
Office Location(s): Southeastern's headquarters at 420 Davega Rd, Lexington, SC
Geographic Context:
Work Schedule: Standard first shift hours with possible variations based on business needs
ASSUMPTION: The environment likely promotes a corporate but friendly atmosphere, suitable for collaborative work.
Typical Process:
Key Assessment Areas:
Application Tips:
ATS Keywords: Customer Service, Logistics, Communication Skills, Scheduling
ASSUMPTION: The application process may be structured to ensure a cultural fit, reflecting the company's service-focused ethos.
ASSUMPTION: Familiarity with general office software (e.g., Microsoft Office) is presumed given the need for record keeping and communication tasks.
Company Values:
Work Style:
Self-Assessment Questions:
ASSUMPTION: The company likely values proactive employees who contribute to process improvements and customer satisfaction.
ASSUMPTION: Employees may need to prioritize tasks effectively amidst changing priorities and operational demands.
ASSUMPTION: Similar roles in the industry are likely to emphasize customer interaction and logistics coordination.
ASSUMPTION: Sample projects may focus on process improvements and customer satisfaction enhancements.
ASSUMPTION: These questions will help candidates gain a deeper understanding of role expectations and company dynamics.
To apply for this position:
⚠️ This job description contains AI-assisted information. Details should be verified directly with the employer before making decisions.