Customer Service Specialist

📌 Core Information

🔹 Job Title: Customer Service Specialist

🔹 Company: My Senior Health Plan

🔹 Location: Brentwood, Tennessee, United States

🔹 Job Type: On-site

🔹 Category: 📞 Customer Service

🔹 Date Posted: Mon Mar 31 2025

🔹 Experience Level: 2-5 years

🔹 Remote Status: Not applicable (On-site position)

📌 Essential Job Details

🚀 Job Overview

Key aspects of this role include:

• Providing professional and efficient customer service
• Executing administrative tasks, including data entry
• Managing client communications in a timely manner
• Contributing to outbound and inbound calling projects

ASSUMPTION: The job description suggests a focus on communication and administrative support, highlighting a blend of customer service and operational duties. This assumes an emphasis on telephone and email interaction with clients.

📋 Key Responsibilities

✅ Respond to customer inquiries and issues professionally and promptly

✅ Efficiently process assigned administrative tasks

✅ Handle outbound and inbound calling projects

✅ Answer calls, field them appropriately, and transfer leads to sales

✅ Complete intake of prospects and input client data into Salesforce CRM

✅ Undertake general data input tasks and respond to client emails

✅ Organize, file, and fax applications and necessary documents

✅ Provide back-up support for all Administrative functions

✅ Collaborate closely with the Administrative Team for ongoing development

ASSUMPTION: Frequent interaction with clients and active collaboration with the administrative team imply a dynamic work environment that values communication and detail-oriented individuals.

🎯 Required Qualifications

Education: Bachelor’s degree or equivalent experience preferred

Experience: At least three years in an administrative or clerical role

Required Skills:

• Professional and personable demeanor
• Detail-oriented with strong organizational skills
• Fluent in English and Spanish (strong preference)
• Proficiency in MS Office Suite
• Experience with CRM systems

Preferred Skills:

• Experience with auto-dialer systems
• Excellent phone presence and written communication skills

ASSUMPTION: Bilingual skills are highly valued, reflecting the diverse clientele possibly served by My Senior Health Plan. Proficiency in CRM platforms suggests a reliance on technology for customer interactions.

💰 Compensation & Benefits

Salary Range: Competitive base pay (exact figures not specified) plus bonuses based on experience

Benefits:

• Health, Dental, Life, and Vision insurance (Employer covers 70%)
• 401k Match and Profit-sharing plan
• Paid Sick Time & Vacation Time
• Paid Holidays

Working Hours: 40 hours per week, Monday to Friday, day shifts

ASSUMPTION: Compensation includes a strong benefits package emphasizing health coverage and financial planning benefits like a 401k match, indicative of a supportive work environment.

📌 Applicant Insights

🔍 Company Context

Industry: Hospitals and Health Care, with a focus on the Medicare market

Company Size: 22 employees, suggesting a close-knit working community with opportunities for influence and development

Founded: Not specified, but over 17 years in operation indicates stability

Company Description:

• Specializes in Medicare outreach and patient engagement
• Partners with hospitals and medical groups to serve seniors
• Offers training and marketing strategy design for senior markets

Company Specialties:

• Medicare and Senior Health Insurance
• Marketing Strategy and Call Center Resources
• Senior Outreach Programs and CMS-Certified Marketing

Company Website: http://www.myseniorhealthplan.com

ASSUMPTION: The company’s focus on Medicare indicates a specialized service area, potentially appealing to employees passionate about senior healthcare.

📊 Role Analysis

Career Level: Suitable for mid-career professionals with administrative and customer service backgrounds

Reporting Structure: Likely reports to a Customer Service Manager or administrative lead

Work Arrangement: On-site, providing consistent in-office support to colleagues and clients

Growth Opportunities:

• Potential for upward mobility within a growing company
• Professional development through diverse task assignments
• Exposure to strategic functions in senior healthcare solutions

ASSUMPTION: The company’s small size and growth emphasis suggest ample opportunities for role expansion and skill development.

🌍 Location & Work Environment

Office Type: Traditional office environment providing face-to-face interaction

Office Location(s): Brentwood, Tennessee with a headquarters in La Jolla, CA

Geographic Context:

• Brentwood is a suburban area known for its quality of life
• Proximity to Nashville offers access to a larger metropolitan area
• The local job market is influenced by healthcare and related industries

Work Schedule: Regular day shifts, Monday to Friday, supporting work-life balance

ASSUMPTION: While located in a smaller city, the proximity to Nashville provides cultural and professional benefits, attracting diverse talent.

💼 Interview & Application Insights

Typical Process:

• Initial application screening (likely online)
• Phone or video interview with HR or hiring team
• On-site interview to assess fit and skills

Key Assessment Areas:

• Customer service prowess and communication skills
• Administrative efficiency and use of CRM tools
• Adaptability and eagerness to learn

Application Tips:

• Highlight CRM and bilingual skills in your application
• Prepare anecdotes demonstrating multitasking and detail orientation
• Research My Senior Health Plan’s contributions to the Medicare market

ATS Keywords: Customer Service, Data Entry, CRM, Bilingual, Organizational Skills, Phone Presence

ASSUMPTION: The process likely values candidates showing genuine interest in senior health solutions alongside administrative prowess.

🛠️ Tools & Technologies

• Salesforce CRM for managing client data
• MS Office Suite for administrative tasks
• Automatic dialer systems for call handling

ASSUMPTION: Given the role's heavy reliance on customer interactions, proficiency in CRM and office software is crucial to success.

👔 Cultural Fit Considerations

Company Values:

• Commitment to compassionate service
• Dedication to professional growth and reliability
• Maintaining a family-business atmosphere

Work Style:

• Highly collaborative with an emphasis on communication
• Structured environment with clear expectations and goals
• Values proactive and organized approaches to tasks

Self-Assessment Questions:

• Do you thrive in a structured, team-oriented setting?
• Are you comfortable with frequent client contact and multitasking?
• Do you have a proactive attitude towards learning and growth?

ASSUMPTION: The culture seems supportive, with a focus on fostering growth and strong team dynamics.

⚠️ Potential Challenges

• Managing high volumes of client interactions
• Balancing administrative and customer service duties
• Navigating CRM and auto-dialer technologies effectively
• Adapting to the company’s growing and evolving service landscape

ASSUMPTION: Candidates may need to exhibit resilience and adaptability to succeed in this dynamic, client-focused role.

📈 Similar Roles Comparison

• Many customer service roles require similar multitasking abilities
• Administrative roles often demand proficiency in Office and CRM systems
• Bilingual skills can set applicants apart in client-focused positions

ASSUMPTION: This role offers growth prospects typical of a customer service position with added emphasis on bilingual capabilities.

📝 Sample Projects

• Implementing a new CRM tracking system procedure
• Leading an initiative to improve client response times
• Organizing training sessions for improved customer interaction techniques

ASSUMPTION: Participation in projects indicates a proactive approach benefitting from a blend of service and administrative expertise.

❓ Key Questions to Ask During Interview

• What are the biggest challenges currently faced by the customer service team?
• How does the company support ongoing employee development and training?
• Can you describe a typical day in this role?
• What are the success metrics for this position?
• How does My Senior Health Plan differ from its competitors?

ASSUMPTION: Asking thoughtful questions can demonstrate your interest and ensure alignment with company values and expectations.

📌 Next Steps for Applicants

To apply for this position:

• Submit your application through My Senior Health Plan’s career portal
• Prepare your resume highlighting relevant customer service and administrative experience
• Ensure your cover letter reflects bilingual abilities, if applicable
• Gather references that can speak to your CRM and administrative skills
• Review the company website to understand their mission and approach

⚠️ This job description contains AI-assisted information. Details should be verified directly with the employer before making decisions.