Customer Service Specialist - Bilingual (English/Spanish)

📌 Core Information

🔹 Job Title: Customer Service Specialist - Bilingual (English/Spanish)

🔹 Company: My Senior Health Plan

🔹 Location: Brentwood, Tennessee, United States

🔹 Job Type: On-site

🔹 Category: 📞 Customer Service

🔹 Date Posted: Mon Mar 31 2025

🔹 Experience Level: 2-5 years

🔹 Remote Status: On-site

📌 Essential Job Details

🚀 Job Overview

Key aspects of this role include:

• Providing exceptional customer service in both English and Spanish
• Managing customer inquiries and resolving issues efficiently
• Performing administrative tasks, including data entry and CRM management
• Contributing to a positive work environment and team growth

ASSUMPTION: The role likely involves frequent interaction with clients and potential customers, both through direct communication and data management tools, which requires high fluency in both languages and excellent organizational skills.

📋 Key Responsibilities

✅ Respond to customer inquiries with professionalism and promptness

✅ Manage both inbound and outbound calls using automated systems

✅ Conduct data entry of prospective client information into CRM (Salesforce)

✅ Support administrative functions including organizing and filing documents

✅ Handle client emails and ensure timely communication

✅ Serve as a back-up for all administrative duties

✅ Collaborate with the Administrative Team for ongoing development

ASSUMPTION: The responsibilities suggest that the employee must multitask across various administrative and customer service functions, leveraging technical tools like auto-dialers and CRM software.

🎯 Required Qualifications

Education: Bachelor's degree preferred, or equivalent experience

Experience: Minimum 3 years of administrative or clerical experience required

Required Skills:

• Native-level proficiency in English and Spanish
• Experience with CRM platforms, especially Salesforce
• Strong organizational and multi-tasking abilities
• Proficiency with MS Office applications

Preferred Skills:

• Experience with auto-dialer technology
• Commitment to personal growth and openness to coaching

ASSUMPTION: The distinction between required and preferred skills implies that while technical proficiency is essential, candidates who are adaptable and eager to learn will stand out.

💰 Compensation & Benefits

Salary Range: Competitive base pay plus bonuses, adjusted for experience

Benefits:

• Comprehensive health insurance (Dental, Life, Vision) with 70% employer coverage
• 401k Match and Profit-sharing
• Paid sick leave, vacation time, and holidays

Working Hours: 8-hour day shifts, Monday through Friday

ASSUMPTION: The combination of base pay and performance bonuses is designed to reward efficiency and effectiveness in the role.

📌 Applicant Insights

🔍 Company Context

Industry: Hospitals and Health Care specializing in Medicare and Senior Health insurance services

Company Size: Approximately 22 employees, suggesting a close-knit team atmosphere

Founded: Not specified in the data

Company Description:

• Partners with hospitals and medical groups to serve the Medicare-eligible population
• Offers professional expertise in marketing strategies for health organizations
• Specializes in CMS-Certified Marketing, Call Centers, and Senior Outreach

Company Specialties:

• Medicare
• Senior Health Insurance
• Senior Sensitivity Training

Company Website: http://www.myseniorhealthplan.com

ASSUMPTION: The size and collaborative nature of the company indicate strong potential for individual impact and notable career development within the team.

📊 Role Analysis

Career Level: Intermediate, with opportunities for advancement given the emphasis on growth

Reporting Structure: Likely reports to a Customer Service Manager or similar role

Work Arrangement: On-site work with standard office hours

Growth Opportunities:

• Potential for internal promotion within the customer service or administrative departments
• Opportunities for skill enhancement through company initiatives and training
• Possibility to contribute to team leadership projects

ASSUMPTION: With a cultural emphasis on development, proactive employees can expect robust support for skill acquisition and career progression.

🌍 Location & Work Environment

Office Type: Small to mid-sized office environment typical for healthcare service providers

Office Location(s): Brentwood, TN, with company headquarters in La Jolla, CA

Geographic Context:

• Located near major medical hubs, facilitating partnerships with local health organizations
• Accessible location for the greater Nashville area
• Suburban setting with potential for convenient commuting options

Work Schedule: Standard work hours enhance work-life balance

ASSUMPTION: Given the office's location and industry, expected collaboration with nearby hospitals and healthcare providers could be common.

💼 Interview & Application Insights

Typical Process:

• Initial application review for skill and experience match
• Phone or video interview to assess language proficiency and customer service aptitude
• On-site interview with team members and department leads

Key Assessment Areas:

• Fluency in English and Spanish
• Customer service skills and communication abilities
• Adaptability and initiative in problem-solving

Application Tips:

• Tailor your resume to highlight CRM proficiency and bilingual skills
• Emphasize previous customer service and administrative experiences
• Prepare to discuss specific scenarios showcasing problem-solving skills

ATS Keywords: Bilingual, Customer Service, CRM, Salesforce, Multitasking, MS Office

ASSUMPTION: The multi-step hiring process highlights a focus on both skills and cultural fit within the close-knit team environment.

🛠️ Tools & Technologies

• Salesforce CRM for client data management
• MS Office Suite for daily administrative tasks
• Auto-dialer systems for efficient customer communication

ASSUMPTION: Strong familiarity with these tools is critical for efficiency and success in the customer service role.

👔 Cultural Fit Considerations

Company Values:

• Commitment to client care and satisfaction
• Continuous personal and professional development
• Fostering a collaborative and supportive work environment

Work Style:

• Dynamic and fast-paced with emphasis on multitasking
• Strong team collaboration is encouraged
• Open to continual learning and development

Self-Assessment Questions:

• Am I comfortable handling multiple customer queries in different languages?
• Do I thrive in dynamic and team-oriented environments?
• Can I adapt quickly to new tools and challenges?

ASSUMPTION: The company's family-business feel suggests a tight-knit team environment valuing interpersonal skills and team compatibility.

⚠️ Potential Challenges

• Managing high volumes of both inbound and outbound calls
• Maintaining attentiveness to detail across diverse tasks
• Navigating systems and software fluently without disruption
• Adhering to the deadlines in a dynamic work environment

ASSUMPTION: The role demands high energy and flexibility to balance numerous tasks involving tight deadlines and a large volume of client interactions.

📈 Similar Roles Comparison

• Higher bilingual demand compared to typical customer service positions
• Greater emphasis on CRM usage, particularly Salesforce
• Administrative task diversity exceeds standard customer service roles

ASSUMPTION: This role is distinct in its bilingual requirements and administrative responsibilities compared with similar positions in the market.

📝 Sample Projects

• Lead segmentation and data input for targeted marketing campaigns
• Optimization of CRM usage to increase efficiency in communication
• Implementation of new customer service protocols to enhance response times

ASSUMPTION: Project initiatives may center around CRM optimizations and process improvements to enhance client engagement and service efficiency.

❓ Key Questions to Ask During Interview

• What specific growth opportunities are available in this role?
• How does the company support continuous learning and development?
• Can you describe the team dynamics and management style?
• What immediate challenges should a new hire expect in this position?
• How does My Senior Health Plan measure success in this role?

ASSUMPTION: Questions focused on growth opportunities, team interactions, and success metrics will be crucial for understanding the role's dynamics and expectations.

📌 Next Steps for Applicants

To apply for this position:

• Submit your application through this link
• Ensure your resume emphasizes bilingual skills and CRM experience
• Prepare specific examples of previous customer service achievements
• Be ready to discuss how you have improved workflows in past roles
• Follow-up within a week if you haven't received a response

⚠️ This job description contains AI-assisted information. Details should be verified directly with the employer before making decisions.