Customer Service Specialist, GDM

📌 Core Information

🔹 Job Title: Customer Service Specialist, GDM

🔹 Company: Mondelēz International

🔹 Location: Cairo, Al Qāhirah, Egypt

🔹 Job Type: On-site

🔹 Category: 📞 Customer Service

🔹 Date Posted: Sat Mar 29 2025

🔹 Experience Level: 2-5 years

🔹 Remote Status: On-site

📌 Essential Job Details

🚀 Job Overview

Key aspects of this role include:

• Capturing and verifying customer orders efficiently.
• Maintaining synchronization with customer logistics for timely delivery.
• Optimizing order size and delivery frequency.
• Complying with export/import regulations in relevant countries.

ASSUMPTION: The role heavily focuses on logistics coordination as it involves export/import compliance and third-party logistics oversight, suggesting a critical role in supply chain management.

📋 Key Responsibilities

✅ Serve as a dedicated contact for a defined set of customers for order management.

✅ Process, edit orders, ensure delivery, and create billing information.

✅ Maintain regular direct contact with customers regarding logistics.

✅ Optimize order drop sizes and frequency with the customer to reduce costs.

✅ Ensure export documents comply with legal standards.

✅ Organize transport and ensure on-time delivery.

ASSUMPTION: Responsibilities suggest that you will work closely with multiple teams, indicating a collaborative environment.

🎯 Required Qualifications

Education: Bachelor’s degree in Business Administration, Supply Chain, Logistics, or a related field preferred.

Experience: 2+ years in order management, customer service, or supply chain within an FMCG environment.

Required Skills:

• Numerical, analytical, and logical reasoning skills
• Proficiency in Microsoft Office
• High SAP competence

Preferred Skills:

• Experience in a customer-facing role in customer service, logistics, or sales
• Knowledge of the total supply chain/order-to-cash process

ASSUMPTION: Preferred skills indicate the candidate should have hands-on experience in similar roles, emphasizing diverse skill application in customer service and logistics.

💰 Compensation & Benefits

Salary Range: Not specified; typically aligned with industry standards for FMCG roles in Egypt.

Benefits:

• Comprehensive health insurance plans
• Employee discounts on products
• Professional development opportunities

Working Hours: Full-time position with standard working hours; flexibility may be required.

ASSUMPTION: Compensation likely competitive given the global stature of Mondelēz International, advocating for strong candidates.

📌 Applicant Insights

🔍 Company Context

Industry: Food and Beverage Manufacturing, a fast-paced industry with significant market opportunities.

Company Size: 10,001+ employees, indicative of a large-scale operation with diverse career pathways.

Founded: 2012

Company Description:

• Global leader in snacks offering iconic brands like Oreo, Cadbury
• Operates with a focus on sustainable and ethical production
• Committed to innovation and consumer satisfaction

Company Specialties:

• Production Foods
• Manufacturing Excellence
• Global Brand Leadership

Company Website: https://www.mondelezinternational.com/

ASSUMPTION: As a global brand, Mondelēz International offers vast career mobility and learning, attracting employees focused on growth.

📊 Role Analysis

Career Level: Intermediate role suitable for professionals with foundational experience.

Reporting Structure: Likely reports to a Customer Service Manager or Supply Chain Lead.

Work Arrangement: On-site, requiring active collaboration within the office.

Growth Opportunities:

• Path to senior roles within customer service or supply chain management
• Opportunities for cross-departmental training
• Networking with industry leaders

ASSUMPTION: Role likely provides a stepping stone to more strategic roles within the company, fostering long-term growth.

🌍 Location & Work Environment

Office Type: Corporate office environment focused on collaboration and professional development.

Office Location(s): Cairo, Egypt

Geographic Context:

• Cairo, a hub for business and commerce in Africa and the Middle East
• Access to international trade routes and logistics infrastructure
• Vibrant cultural and business community

Work Schedule: Typically 40 hours per week, with potential flexibility.

ASSUMPTION: The on-site requirement may indicate significant face-to-face interaction is crucial for this position.

💼 Interview & Application Insights

Typical Process:

• Submit an online application
• Initial HR screening interview
• Technical assessment or skills test
• Interview with hiring manager
• Final interview with department head

Key Assessment Areas:

• Order management skills
• Analytical and problem-solving abilities
• Communication and stakeholder management

Application Tips:

• Highlight experiences in FMCG or similar industries
• Demonstrate numerical and analytical skills
• Showcase ability to handle logistics and supply chain challenges

ATS Keywords: Order Management, Customer Service, FMCG, SAP, Analytical Skills

ASSUMPTION: The detailed application process reflects Mondelēz International’s emphasis on finding candidates with strong technical and interpersonal competencies.

🛠️ Tools & Technologies

• SAP for enterprise resource planning
• Microsoft Office Suite for data management and communication
• Order management software for processing customer requests

ASSUMPTION: Proficiency in these tools is essential for maintaining efficiency and accuracy in role responsibilities.

👔 Cultural Fit Considerations

Company Values:

• Commitment to consumer satisfaction
• Ethical business practices
• Focus on sustainability

Work Style:

• Collaborative and open communication
• Proactive problem-solving attitude
• Detail-oriented with a focus on quality

Self-Assessment Questions:

• Do I thrive in a fast-paced, dynamic environment?
• Can I effectively manage multiple priorities?
• Am I adaptable with a passion for customer satisfaction?

ASSUMPTION: A candidate aligned with Mondelēz International’s cultural values will likely excel in building strong client relationships and internal collaborations.

⚠️ Potential Challenges

• Managing high volumes of customer orders under tight deadlines
• Navigating complex logistics and supply chain processes
• Compliance with diverse international regulations
• Maintaining communication between multiple departments

ASSUMPTION: Strong organizational skills and attention to detail are vital to overcoming challenges in this role.

📈 Similar Roles Comparison

• Roles in similar FMCG companies may vary in scope but share key skills like order management and customer service.
• Potential for cross-industry movement, leveraging logistics expertise in consumer goods.
• Opportunity to transition into supply chain strategy roles with increased experience.

ASSUMPTION: Similar roles in the industry emphasize customer service excellence and logistical efficiency, valuable in broad career paths.

📝 Sample Projects

• Project to streamline order processing using advanced SAP functionalities
• Collaboration with logistics to optimize delivery routes and reduce cost
• Development of a customer feedback system to enhance service quality

ASSUMPTION: Projects focus on innovation and efficiency, reflecting the company's continual development goals.

❓ Key Questions to Ask During Interview

• What are the key performance metrics for this role?
• How does the team handle peak order periods?
• What are the most challenging aspects of the job?
• How are new ideas or innovations encouraged within the team?
• What support does the company provide for professional development?

ASSUMPTION: Asking insightful questions demonstrates candidate engagement and interest in career growth at Mondelēz International.

📌 Next Steps for Applicants

To apply for this position:

• Submit your application through this link
• Ensure your resume highlights relevant experience in FMCG or logistics
• Prepare for a competency-based interview with examples from past roles
• Research Mondelēz International’s products and market positioning
• Reach out to current or former employees for insights on the work environment

⚠️ This job description contains AI-assisted information. Details should be verified directly with the employer before making decisions.