Customer Service Specialist (German-speaking) | Remote | Country-Wide

📌 Core Information

🔹 Job Title: Customer Service Specialist (German-speaking) | Remote | Country-Wide

🔹 Company: Enpal B.V.

🔹 Location: São Paulo, São Paulo, Brazil

🔹 Job Type: Remote

🔹 Category: 📞 Customer Service

🔹 Date Posted: Mon Mar 31 2025

🔹 Experience Level: 0-2 years

🔹 Remote Status: Fully Remote

📌 Essential Job Details

🚀 Job Overview

Key aspects of this role include:

• Delivering outstanding customer service in various areas of customer care
• Handling tasks such as administration of grid connections and claims management
• Providing assistance with electricity meter changes and social media management
• Contributing to the energy transition by supporting a cleaner energy future

ASSUMPTION: The role is designed to support Enpal's mission of a clean energy transition by ensuring customer satisfaction across multiple service channels in a fully remote capacity.

📋 Key Responsibilities

✅ Deliver top-notch customer service in various customer care areas.

✅ Administer grid connection and manage claims efficiently.

✅ Assist with the administration of electricity meter changes.

✅ Engage and manage social media interactions to support customer engagement.

ASSUMPTION: Responsibilities may include some degree of customer interaction across digital platforms, reflecting the company's emphasis on technology.

🎯 Required Qualifications

Education: Not specified

Experience: Experience in customer service is advantageous but not mandatory; career changers are welcome.

Required Skills:

• German language skills at least C1 level
• Structured and organized work ethic
• Strong communication skills

Preferred Skills:

• Experience in claims management
• Familiarity with social media engagement

ASSUMPTION: The role requires a high proficiency in German due to customer interaction with European clients. Organizational skills are critical given the diverse nature of tasks.

💰 Compensation & Benefits

Salary Range: €800 per month (entry-level) with development potential up to €1,300 per month (full-time freelance contract)

Benefits:

• Opportunities for professional growth within the company
• Experience working with a diverse and motivated international team
• Contribution to a significant global energy transition initiative

Working Hours: 40 hours per week

ASSUMPTION: The compensation includes flexibility typical of freelance arrangements, allowing for growth as proficiency and tenure with the company increase.

📌 Applicant Insights

🔍 Company Context

Industry: Services for Renewable Energy

Company Size: 1,001-5,000 employees, offering a dynamic work environment characteristic of rapidly growing companies

Founded: 2017

Company Description:

• Leading provider of solar solutions in Europe
• Operates a pioneering AI-powered energy trading platform
• Over 80,000 satisfied customers across Germany and Italy

Company Specialties:

• Renewable energy solutions
• Smart energy management technology
• Innovative virtual power plant operations

Company Website: http://www.enpal.de

ASSUMPTION: The company’s leading role in renewable energy is reflected in its customer-centric and tech-driven approach.

📊 Role Analysis

Career Level: Entry to junior level, suitable for early career professionals and career changers

Reporting Structure: Likely to report to a team lead within the customer service department

Work Arrangement: Fully remote, providing flexibility and a modern work-life balance

Growth Opportunities:

• Career development through diverse customer service projects
• Learning opportunities with cutting-edge energy technologies
• Potential for professional advancement in a rapidly growing company

ASSUMPTION: The remote work arrangement offers geographical flexibility while fostering a global team environment.

🌍 Location & Work Environment

Office Type: Remote work, with virtual collaboration tools likely being the primary mode of communication

Office Location(s): No physical office requirement for this role

Geographic Context:

• Operating from São Paulo despite a primarily European client base
• Leveraging Brazil’s favorable time zone alignment with European operations
• Benefiting from diverse cultural insights of a multi-national team

Work Schedule: Flexible schedule adhering to a 40-hour workweek

ASSUMPTION: The fully remote structure signifies a focus on results and productivity rather than fixed office hours.

💼 Interview & Application Insights

Typical Process:

• Initial application submission via company’s career portal
• Participation in online assessments or tests
• Conducting a remote interview with HR or team lead
• Possible follow-up technical or situational interviews

Key Assessment Areas:

• Proficiency and fluency in German
• Structured problem-solving skills
• Adaptability to remote work environment

Application Tips:

• Highlight previous customer service experience clearly
• Emphasize any renewable energy industry familiarity
• Include demonstrable German language proficiency

ATS Keywords: German Language Skills, Customer Service, Remote Work, Renewable Energy, Grids Administration

ASSUMPTION: The company likely uses automated systems to screen applications, so concise and keyword-rich resumes are advantageous.

🛠️ Tools & Technologies

• Customer relationship management (CRM) software
• Social media management platforms
• Remote communication tools such as Zoom or Microsoft Teams

ASSUMPTION: Candidates may need to be competent with digital tools typical of a remote work setup, suggesting proficiency with collaborative software is beneficial.

👔 Cultural Fit Considerations

Company Values:

• Innovation in energy solutions
• Sustainability and environmental consciousness
• Commitment to community and teamwork

Work Style:

• Flexible and adaptable work approach
• Proactive and self-driven task management
• Collaborative communication in a digital-first environment

Self-Assessment Questions:

• Am I confident in delivering services in German?
• Do I adapt well to a fully remote work setting?
• Can I manage my workload efficiently and autonomously?

ASSUMPTION: Emphasis on teamwork and innovation suggests a collaborative and dynamic work culture aligned with technological and environmental advancements.

⚠️ Potential Challenges

• Balancing varied customer service responsibilities simultaneously
• Navigating time zone differences with a European customer base
• Maintaining company culture and engagement in a remote setting
• Continuous adaptation to evolving energy technologies

ASSUMPTION: Given the remote nature, candidates may need exceptional communication skills to maintain team connections and productivity.

📌 Next Steps for Applicants

To apply for this position:

• Submit your application through the Enpal career portal
• Include a resume highlighting language proficiency and customer service experience
• Prepare for potential language and competency assessments
• Expect to participate in virtual interview rounds

⚠️ This job description contains AI-assisted information. Details should be verified directly with the employer before making decisions.