Customer Service Specialist - Ocala

📌 Core Information

🔹 Job Title: Customer Service Specialist - Ocala

🔹 Company: Massey Services, Inc.

🔹 Location: Ocala, Florida, United States

🔹 Job Type: On-site

🔹 Category: 📞 Customer Service

🔹 Date Posted: Mon Mar 31 2025

🔹 Experience Level: 0-2 years

🔹 Remote Status: Not specified

📌 Essential Job Details

🚀 Job Overview

Key aspects of this role include:

• Engaging with customers via incoming and outgoing calls
• Resolving customer inquiries and billing questions
• Confirming service appointments and collecting overdue payments
• Managing customer accounts and daily reporting tasks

ASSUMPTION: The job overview emphasizes both customer interaction and administrative responsibilities, suggesting a balanced skill set in communication and organizational tasks.

📋 Key Responsibilities

✅ Answering incoming customer calls timely and professionally

✅ Resolving customer inquiries, requests, billing questions

✅ Making high volume outbound calls for customer satisfaction

✅ Updating and maintaining customer account information

✅ Handling additional tasks such as accounts payable and payroll processing

ASSUMPTION: Responsibilities include sales components such as welcoming prospective customers, indicating customer service roles may have upselling aspects.

🎯 Required Qualifications

Education: High School Diploma or GED

Experience: Previous experience in customer service, particularly phone-based

Required Skills:

• Problem-solving skills
• Excellent computer, typing, and 10-key skills
• Time management and urgency

Preferred Skills:

• Not specified

ASSUMPTION: While not explicitly stated, experience with certain software or CRM tools would likely be advantageous in this role.

💰 Compensation & Benefits

Salary Range: $15.00 - $16.00 per hour

Benefits:

• Medical & Dental Insurance
• 401(k) retirement plan
• Paid vacations, sick days, and holidays
• Tuition reimbursement
• Short & long term disability insurance

Working Hours: Full-time, 40 hours per week

ASSUMPTION: Benefits package appears comprehensive, supporting long-term employee retention. Exact package could vary by tenure and role.

📌 Applicant Insights

🔍 Company Context

Industry: Consumer Services, focusing on residential and commercial pest prevention

Company Size: 1,001-5,000 employees, indicating significant resources and support for employees

Founded: 1930, demonstrating a long-standing presence in the industry

Company Description:

• Nation’s fifth-largest pest prevention company
• Family-owned, promoting a close-knit company culture
• Operates approximately 2,600 service vehicles

Company Specialties:

• Pest Prevention
• Termite Protection
• Lawn Renovation

Company Website: https://www.masseyservices.com

ASSUMPTION: The company’s growth and size suggest a stable work environment, with room for career development in consumer services operations.

📊 Role Analysis

Career Level: Entry-level, suited for those with limited experience in customer service

Reporting Structure: Likely reporting to a Customer Service Manager or Team Lead

Work Arrangement: On-site role, based in Ocala, Florida

Growth Opportunities:

• Advancement to senior customer service or supervisory roles
• Opportunities in other company divisions
• Potential cross-training in related service areas

ASSUMPTION: The role provides foundational skills valuable for career progression in customer relations and service management.

🌍 Location & Work Environment

Office Type: Office-based environment at the company’s Ocala location

Office Location(s): Primary office located at one of the Service Centers in Ocala, Florida

Geographic Context:

• Located in a growing community with diverse service needs
• Proximity to regional centers allowing for exposure to various service operations
• Accessible location offering convenience for local employees

Work Schedule: Standard Monday to Friday schedule with potential overtime as needed

ASSUMPTION: Work environment places importance on direct customer interaction and team collaboration.

💼 Interview & Application Insights

Typical Process:

• Submit resume, likely via email or company’s application portal
• Initial phone screening to assess basic skills and fit
• In-person interview with management

Key Assessment Areas:

• Customer service and communication skills
• Problem-solving abilities
• Familiarity with computer systems and data entry

Application Tips:

• Emphasize experience in customer service roles
• Highlight problem-solving instances in your resume
• Prepare examples of past customer interactions

ATS Keywords: Customer Service, Problem Solving, Communication Skills, Data Entry

ASSUMPTION: Emphasis in the application process likely placed on demonstrable customer interaction and handling skills.

📌 Next Steps for Applicants

To apply for this position:

• Email your resume to the specified contact
• Ensure your resume is tailored to highlight relevant customer service experience
• Prepare for a potential phone and in-person interview
• Check out the company’s website to better understand their services
• Follow up on application progress if necessary

⚠️ This job description contains AI-assisted information. Details should be verified directly with the employer before making decisions.