Customer Service Supervisor

📌 Core Information

🔹 Job Title: Customer Service Supervisor

🔹 Company: Aston Carter

🔹 Location: Miami, Florida, United States

🔹 Job Type: On-site

🔹 Category: 📞 Customer Service

🔹 Date Posted: Fri Mar 28 2025

🔹 Experience Level: 0-2 years

🔹 Remote Status: On-site

📌 Essential Job Details

🚀 Job Overview

Key aspects of this role include:

• Leading and supervising a team of customer service representatives to deliver excellent service.
• Improving customer service experiences and fostering customer engagement.
• Facilitating organic growth by addressing customer needs efficiently.
• Owning customer issues and following them through to resolution.

ASSUMPTION: The job description refers to responsibilities typically associated with a Customer Service Supervisor, given the context of supervising and improving customer service experiences.

📋 Key Responsibilities

✅ Enter all orders into the system.

✅ Improve the customer service experience and create engaged customers.

✅ Facilitate organic growth.

✅ Take ownership of customer issues and follow problems through to resolution.

✅ Answer high inbound volume phone calls.

✅ Assist customers with order status, inventory inquiries, and entering orders.

✅ Answer questions regarding warranties.

ASSUMPTION: Responsibilities suggest an emphasis on both leadership and hands-on customer service duties, indicative of supervisory roles.

🎯 Required Qualifications

Education: Not specified

Experience: 0-2 years in a customer service or related role

Required Skills:

• Order entry
• Customer service orientation
• Data entry
• Account management
• Sales support
• Proficiency in Microsoft Office
• Order processing

Preferred Skills:

• Proficiency in Spanish

ASSUMPTION: The lack of specified educational requirements suggests that relevant experience and skills are prioritized for this role.

💰 Compensation & Benefits

Salary Range: $19.00 - $25.00 per hour

Benefits:

• Medical, dental, and vision insurance
• 401(k) Retirement Plan with pre-tax and Roth post-tax contributions
• Short and long-term disability insurance
• Employee Assistance Program (EAP)
• Transportation benefits

Working Hours: Monday to Friday, 8 AM to 5 PM

ASSUMPTION: Benefits listed are typical for the industry and provide a robust package, particularly for roles focused on customer service where retention is key.

📌 Applicant Insights

🔍 Company Context

Industry: Staffing and Recruiting

Company Size: 1,001-5,000 employees, indicating a mid-sized enterprise with significant resources and support structures.

Founded: 1997, with a well-established history in staffing and recruiting.

Company Description:

• Offers talent solutions worldwide, including staffing for Fortune 500 companies.
• Recognized for excellence in client and talent services.
• Has a large and diverse global footprint with offices across multiple continents.

Company Specialties:

• Accounting and Finance
• Business Support and Administrative services
• Procurement and Supply Chain

Company Website: Aston Carter

ASSUMPTION: The company’s broad specialization areas suggest cross-industry experience and diversity in staffing capabilities.

📊 Role Analysis

Career Level: Entry to mid-level, suitable for those seeking growth in customer service management.

Reporting Structure: Reports to a customer service manager, facilitating layered support and leadership.

Work Arrangement: Fully on-site, allowing direct engagement with team members and customers.

Growth Opportunities:

• Advancement into higher supervisory or management roles.
• Skill development in handling complex customer service scenarios.
• Opportunities to contribute to process improvement initiatives.

ASSUMPTION: Growth prospects are geared towards leadership and operational excellence within customer service domains.

🌍 Location & Work Environment

Office Type: Traditional office setup with dedicated desks and double monitor workstations.

Office Location(s): Miami, FL, a vibrant city offering a diverse cultural environment.

Geographic Context:

• Well-connected urban area with robust infrastructure.
• Culturally rich region with numerous recreational opportunities.
• Potential for expanding professional networks due to the city's economic activity.

Work Schedule: Regular office hours with weekends off, promoting work-life balance.

ASSUMPTION: The urban setting provides a dynamic backdrop for a vibrant work culture and ample opportunity for both professional and personal growth.

💼 Interview & Application Insights

Typical Process:

• Initial application review and screening
• Phone interview to assess basic qualifications
• In-person or virtual interview with direct supervisor

Key Assessment Areas:

• Customer service expertise
• Problem-solving capabilities
• Ability to manage high volume workloads

Application Tips:

• Emphasize any relevant customer service achievements.
• Highlight language skills, particularly Spanish, if applicable.
• Demonstrate a track record of resolving customer issues effectively.

ATS Keywords: Customer Service, Order Entry, Proficiency in Spanish, Data Entry, Account Management

ASSUMPTION: The application process and key assessment areas suggest an emphasis on both technical skills and interpersonal capabilities.

🛠️ Tools & Technologies

• Microsoft Office Suite
• Order Processing Software
• Customer Relationship Management (CRM) Systems

ASSUMPTION: Proficiency in standard office and order processing tools is vital to perform the daily responsibilities effectively.

👔 Cultural Fit Considerations

Company Values:

• Commitment to diversity and inclusion
• Focused on excellence and talent development
• Collaborative and engaging work culture

Work Style:

• Team-oriented with a focus on collaboration
• Adaptability to dynamic customer service demands
• Proactive problem-solving approach

Self-Assessment Questions:

• Am I adept at handling challenging customer interactions?
• Can I manage multiple priorities effectively?
• Do I work well in a collaborative team setting?

ASSUMPTION: The company’s values and work style emphasize a supportive and inclusive environment, which is key for continuing innovation and employee satisfaction.

⚠️ Potential Challenges

• Handling high volumes of customer inquiries
• Balancing multiple tasks in a fast-paced environment
• Meeting customer satisfaction expectations
• Maintaining accurate data entry under pressure

ASSUMPTION: Challenges may be related to the demanding nature of customer service and the volume of work.

📈 Similar Roles Comparison

• Customer Service Manager – More strategic, less hands-on customer interaction
• Sales Support Specialist – Focus on sales assistance rather than direct customer service
• Account Manager – More direct client relationship development

ASSUMPTION: Compared roles typically entail varying focuses on strategy, sales, or direct customer interaction.

📝 Sample Projects

• Leading an initiative to improve customer feedback mechanisms.
• Developing a training module for new team members on order processing.
• Optimizing a customer inquiry response protocol.

ASSUMPTION: Sample projects align with realistic tasks for this role, reflecting the potential for process improvement and team efficiency.

❓ Key Questions to Ask During Interview

• What does a typical day look like for this role?
• How does the company support professional development?
• What is the most challenging aspect of this position?
• Can you describe the team dynamics and leadership style?
• What tools and technologies are most used in this role?

ASSUMPTION: Interview questions are designed to uncover deeper role dynamics and potential personal alignment with company culture.

📌 Next Steps for Applicants

To apply for this position:

• Submit your application through Aston Carter's website
• Ensure your resume highlights your customer service achievements and skills
• Prepare for a potential phone interview focusing on experience and skills
• Be ready to discuss scenarios demonstrating problem-solving in customer service
• Follow up with the recruiter to express continued interest

⚠️ This job description contains AI-assisted information. Details should be verified directly with the employer before making decisions.