Customer service Team member

📌 Core Information

🔹 Job Title: Customer Service Team Member

🔹 Company: Michaels Stores

🔹 Location: United States

🔹 Job Type: On-site

🔹 Category: 📞 Customer Service

🔹 Date Posted: Sun Mar 30 2025

🔹 Experience Level: 0-2 years

🔹 Remote Status: Not applicable

📌 Essential Job Details

🚀 Job Overview

Key aspects of this role include:

• Providing friendly and helpful customer service throughout the store.
• Executing fast and efficient checkout experiences.
• Engaging customers in membership and rewards programs.
• Performing merchandise and store maintenance.

ASSUMPTION: It is assumed that teamwork and customer interaction form the core of this role given its significant focus on direct customer service and assistance.

📋 Key Responsibilities

✅ Deliver exceptional customer service and assist with product location.

✅ Provide a quick and friendly checkout experience, handling cash according to company standards.

✅ Engage customers in reward programs and facilitate enrollments.

✅ Educate customers on the Voice of Customer (VOC) survey.

✅ Assist with Omni channel processes such as BOPIS and SFS.

✅ Participate in truck unloading, stocking, and planogram processes.

✅ Maintain store recovery standards and complete merchandise processes.

✅ Support shrink and safety programs and adhere to SOPs.

✅ Become cross-trained in Custom Framing sales and production.

ASSUMPTION: The responsibilities listed imply a fast-paced, multi-tasking environment typical in retail settings.

🎯 Required Qualifications

Education: Not specified

Experience: Retail and/or customer service experience preferred.

Required Skills:

• Customer Service
• Cash Handling
• Teamwork

Preferred Skills:

• Product Knowledge
• Merchandising

ASSUMPTION: The job likely requires basic education levels given the entry-level experience demand.

💰 Compensation & Benefits

Salary Range: Not specified (likely comparable to industry standards for similar roles)

Benefits:

• Health insurance (medical, dental, and vision)
• Paid time off
• Employee discounts

Working Hours: 40 hours per week, with potential weekends and early mornings

ASSUMPTION: Compensation details are standard in retail, with flexibility around non-standard work hours which is common in the industry.

📌 Applicant Insights

🔍 Company Context

Industry: Retail, focusing on creative products and crafts

Company Size: 10,001+ employees, indicating a well-established company with robust resources

Founded: 1973, with a rich history in retail and creative niches

Company Description:

• Leading creative destination in North America
• Operates over 1,300 stores in 49 states and Canada
• Owns Artistree and MakerPlace by Michaels

Company Specialties:

• Crafts
• Framing
• DIY Projects

Company Website: michaels.com

ASSUMPTION: Given its size and operations, Michaels likely offers structured career paths and opportunities for growth.

📊 Role Analysis

Career Level: Entry-level, suitable for early career seekers

Reporting Structure: Likely reports to store management or shift supervisors

Work Arrangement: Predominantly on-site given the nature of retail work

Growth Opportunities:

• Potential for advancement to supervisory roles
• Cross-training in specialized areas like Custom Framing
• Opportunities to engage with diverse store operations

ASSUMPTION: This initial position can serve as a stepping stone within the company due to potential internal promotions.

🌍 Location & Work Environment

Office Type: Retail store environment

Office Location(s): 3939 W John Carpenter Fwy, Irving, Texas 75063, USA

Geographic Context:

• Based in public retail settings with customer interactions
• Climatic comfort in public areas; some areas may not be climate-controlled
• Physical tasks inherent to retail like stocking and retrieving carts

Work Schedule: Includes nights, weekends, and early mornings to align with retail hours

ASSUMPTION: The location and work conditions suggest a need for flexibility and adaptability in schedule and task management.

💼 Interview & Application Insights

Typical Process:

• Initial application submission
• Screening interview (possibly telephonic)
• In-person interview with store management

Key Assessment Areas:

• Customer service ability
• Technical skills related to retail systems
• Adaptability to fast-paced environments

Application Tips:

• Highlight any previous retail or customer interaction experience
• Demonstrate ability to handle cash and store operations
• Display enthusiasm for learnings and growth within a creative company

ATS Keywords: Customer Service, Retail Experience, Cash Handling, Teamwork

ASSUMPTION: The application process primarily aims to assess fit in customer interaction and adaptability within the store setting.

🛠️ Tools & Technologies

• Retail POS Systems
• Ladder or lifting equipment
• Custom Framing tools

ASSUMPTION: Familiarity with these tools likely enhances efficiency in role performance, although training may be provided.

👔 Cultural Fit Considerations

Company Values:

• Commitment to creativity and artistic engagement
• Inclusivity and support for diversity within teams
• Focus on customer satisfaction and experience

Work Style:

• Collaborative teamwork
• Customer-focused service
• Adaptable and flexible in daily tasks

Self-Assessment Questions:

• Do I enjoy working directly with customers?
• Am I able to manage multiple tasks in a fast-paced environment?
• Can I work collaboratively with others to achieve team goals?

ASSUMPTION: Cultural alignment seems crucial, with emphasis on customer interaction and supporting a creative work environment.

⚠️ Potential Challenges

• Managing peak retail periods with high customer traffic
• Adapting quickly to diverse customer needs
• Handling physical demands such as lifting or prolonged standing
• Navigating company systems and policies

ASSUMPTION: Challenges are typical of retail roles requiring resilience and customer-oriented problem-solving skills.

📈 Similar Roles Comparison

• Other retail associates often work under similar conditions but may vary based on product lines.
• Roles in creative retail environments usually provide broader exposure to artistic communities.
• Customer Service Team Members may receive more training in cross-departmental roles.

ASSUMPTION: Similar roles may offer comparable career pathways but differ in product knowledge requirements and customer demographics.

📝 Sample Projects

• Assisting in a store-wide promotional event
• Implementing a new merchandise display according to planograms
• Leading a team effort in season change inventory management

ASSUMPTION: Sample projects often showcase responsibilities fostering teamwork and individual initiative in enhancing store experience.

❓ Key Questions to Ask During Interview

• What does a typical day look like for a Customer Service Team Member?
• How does Michaels support growth and development for its employees?
• What are the key metrics of success for this role?
• How do team members contribute to creating a positive shopping experience?
• What kind of training is provided for new hires?

ASSUMPTION: These questions can help candidates understand job expectations and company support structures better.

📌 Next Steps for Applicants

To apply for this position:

• Submit your application through this link
• Ensure your resume highlights relevant retail and customer service experience.
• Prepare to discuss how your skills align with the key responsibilities during the interview.
• Familiarize yourself with Michaels' products and store layout by visiting a local branch if possible.
• Be ready to demonstrate adaptability and willingness to learn new store systems.

⚠️ This job description contains AI-assisted information. Details should be verified directly with the employer before making decisions.