🔹 Job Title: Customer Success Manager Commercial
🔹 Company: Tenable, Inc.
🔹 Location: United Kingdom
🔹 Job Type: Remote
🔹 Category: 📞 Customer Service, 🎧 Customer Experience (CX)
🔹 Date Posted: Mon Mar 31 2025
🔹 Experience Level: 5-10 years
🔹 Remote Status: Hybrid
Key aspects of this role include:
ASSUMPTION: The role requires a proactive approach to customer engagement and retention, with a focus on product adoption as a critical success metric due to its remote and hybrid nature.
✅ Build and nurture trusted advisor relationships with assigned customers
✅ Lead customers through the onboarding process for a seamless experience
✅ Meet or exceed renewal and expansion targets through proactive engagement
✅ Monitor customer health metrics and adoption trends to address risks and enhance product utilization
✅ Conduct discovery conversations to align Tenable solutions with customer goals
✅ Collaborate cross-functionally with internal teams to address customer needs and upsell opportunities
✅ Serve as the primary point of contact for account escalations
✅ Evaluate and prioritize upsell and cross-sell opportunities in line with customer objectives
ASSUMPTION: The candidate is expected to independently handle customer interactions and leverage internal resources effectively to manage accounts.
Education: BA/BS degree or equivalent work experience
Experience: 5+ years in customer-facing roles, including 3+ years in account management or sales
Required Skills:
Preferred Skills:
ASSUMPTION: Candidates should have a proficiency in data-driven decision-making and a good grasp of technology tools, as these are essential for remote and hybrid work setups.
Salary Range: Not specified
Benefits:
Working Hours: 40 hours per week with hybrid flexibility
ASSUMPTION: Benefits likely align with industry standards for technology companies of a similar size, though specific details should be confirmed with Tenable.
Industry: Computer and Network Security
Company Size: 1,001-5,000 employees
Founded: Not Specified
Company Description:
Company Specialties:
Company Website: http://www.tenable.com
ASSUMPTION: The company's scale suggests opportunities for professional growth, given its extensive market presence and diverse clientele.
Career Level: Mid to senior level based on experience requirements
Reporting Structure: Likely reports to a senior customer success executive or manager
Work Arrangement: Hybrid with office presence in Staines, London
Growth Opportunities:
ASSUMPTION: There is a focus on personal development and internal collaboration, offering career advancement to high performers.
Office Type: Corporate office environment in Staines, London
Office Location(s): Staines, London, United Kingdom
Geographic Context:
Work Schedule: Standard industry hours with some flexibility due to hybrid nature
ASSUMPTION: The work environment is supportive of collaboration while offering the flexibility needed for a remote position, encouraging a work-life balance.
Typical Process:
Key Assessment Areas:
Application Tips:
ATS Keywords: Customer Success, SaaS, Relationship Management, Data Analysis, Cybersecurity
ASSUMPTION: Process likely includes practical assessments, reflecting the role's emphasis on data-driven customer success management.
ASSUMPTION: Familiarity with these tools is crucial for optimizing remote and hybrid work productivity and enabling effective customer engagement.
Company Values:
Work Style:
Self-Assessment Questions:
ASSUMPTION: A successful candidate will thrive in a collaborative, innovative environment and be driven by achieving quantifiable results.
ASSUMPTION: Candidates should be prepared to address these challenges with flexibility and strong problem-solving skills.
ASSUMPTION: Unique requirements due to Tenable's position in the cybersecurity landscape compared to general customer success roles.
ASSUMPTION: Projects may focus on innovation in customer engagement strategies to support diverse client needs.
ASSUMPTION: These questions aim to highlight both the candidate’s interest in the role and to gather insights into Tenable’s operational and cultural policies.
To apply for this position:
⚠️ This job description contains AI-assisted information. Details should be verified directly with the employer before making decisions.