Customer Success Manager (Fluency in French + Additional EU Language is a plus)

📌 Core Information

🔹 Job Title: Customer Success Manager (Fluency in French + Additional EU Language is a Plus)

🔹 Company: Winnow

🔹 Location: London, City of, United Kingdom

🔹 Job Type: Remote

🔹 Category: 📞 Customer Service, 🎧 Customer Experience (CX)

🔹 Date Posted: Tue Apr 01 2025

🔹 Experience Level: 0-2 years

🔹 Remote Status: Hybrid

📌 Essential Job Details

🚀 Job Overview

Key aspects of this role include:

• Implementing technology in growing markets in Europe
• Providing extraordinary experiences to new clients
• Building and sustaining client relationships
• Engaging in regional and international travel (up to 25% of time)

ASSUMPTION: The role may involve both remote and office-based work due to the hybrid work arrangement and travel requirements.

📋 Key Responsibilities

✅ Build strong relationships with clients ensuring the success of the Winnow system.

✅ Understand clients’ situations and tailor solutions to meet their needs.

✅ Use a consultative approach to engage clients in waste reduction goals.

✅ Proactively analyze and troubleshoot client reports.

✅ Manage KPIs with clients and senior team members, implementing necessary changes.

✅ Collaborate with internal teams to enhance processes and procedures.

ASSUMPTION: Responsibilities also include advocating for clients internally and contributing to strategic initiatives.

🎯 Required Qualifications

Education: Bachelor's degree preferred.

Experience: Experience in a multi-national organization in Client Success/Project Management roles is beneficial.

Required Skills:

• Fluency in French and English
• Intermediate Excel and PowerPoint skills
• Strong problem-solving and data analysis skills

Preferred Skills:

• Proficiency in an additional EU language
• Experience in consultancy or account management

ASSUMPTION: A candidate with a strong interest or background in sustainability and technology will be highly valued.

💰 Compensation & Benefits

Salary Range: Competitive base salary with a discretionary bonus.

Benefits:

• Company stock options and matching pension scheme
• Wellness allowance and private health insurance
• 25 days paid vacation plus option to buy extra leave
• Cycle to work scheme and learning allowance
• Office snacks, breakfast, and early finish Fridays

Working Hours: 40 hours a week with a hybrid work model.

ASSUMPTION: Additional benefits might include professional development opportunities and a collaborative work culture.

📌 Applicant Insights

🔍 Company Context

Industry: Software Development, focusing on reducing food waste through innovative technology.

Company Size: 51-200 employees, providing a dynamic environment with room for growth and innovation.

Founded: 2013, with a mission to tackle food waste globally.

Company Description:

• Developer of AI tools for sustainable kitchen management
• Operating in over 70 countries with blue-chip clients
• Strong focus on environmental impact and client success

Company Specialties:

• Contract Catering and Hospitality
• Food Waste Solutions
• Technology Integration in Foodservice

Company Website: http://www.winnowsolutions.com

ASSUMPTION: The company likely values innovation and sustainability as core themes across its operations.

📊 Role Analysis

Career Level: Entry to intermediate, ideal for recent graduates or those with minimal industry experience.

Reporting Structure: Likely to report to senior management within the customer success or operations team.

Work Arrangement: Hybrid model with a significant component of remote work and travel.

Growth Opportunities:

• Development in customer success management
• Opportunities to work on international projects
• Potential to influence strategic operations

ASSUMPTION: The role may provide opportunities for career progression within the company’s expanding international framework.

🌍 Location & Work Environment

Office Type: Modern, collaborative office space promoting a team-oriented environment.

Office Location(s): London headquarters, with other offices in Dubai, Shanghai, Singapore, Romania, and North America.

Geographic Context:

• Situated in a vibrant part of London, offering cultural and professional advantages
• Accessible for international travel given the role requirements
• In a region actively addressing sustainability and technology growth

Work Schedule: Primarily weekdays with flexible start and end times to accommodate global team schedules.

ASSUMPTION: Some unscheduled hours may be necessary to meet client needs across time zones.

💼 Interview & Application Insights

Typical Process:

• Initial application review by HR
• Phone or video screening interview
• Technical or skill-based assessment
• Final interview with senior management

Key Assessment Areas:

• Fluency in required languages and technical skills
• Cultural fit with the company values
• Problem-solving capabilities and client management skills

Application Tips:

• Highlight your language proficiency and relevant international experience
• Demonstrate a passion for sustainability and client service excellence
• Prepare examples of successful project management experiences

ATS Keywords: Customer Success, Project Management, Fluency in French, Data Analysis, Communication

ASSUMPTION: The application process may include assessments to gauge analytical skills and language proficiency.

🛠️ Tools & Technologies

• Winnow's proprietary food waste reduction technologies
• Customer Relationship Management (CRM) systems
• Microsoft Office Suite (Excel, PowerPoint)

ASSUMPTION: Familiarity with AI-driven tools and general technology platforms is advantageous.

👔 Cultural Fit Considerations

Company Values:

• Commitment to sustainability and reducing waste
• Focus on customer satisfaction and innovation
• Fostering a culture of honesty and dialogue

Work Style:

• Proactive and results-driven approach
• Collaborative and team-oriented with an ability to work independently
• Flexibility and adaptability in a fast-paced environment

Self-Assessment Questions:

• Am I passionate about sustainability and technology?
• Can I manage cross-border client relationships effectively?
• Do I thrive in dynamic and growth-oriented environments?

ASSUMPTION: Candidates with strong cultural alignment to company values will find greater fulfillment and success in this role.

⚠️ Potential Challenges

• Balancing remote and on-site work effectively
• Navigating international work dynamics and travel
• Adapting to rapidly changing technology and industry standards
• Maintaining work-life balance with travel requirements

ASSUMPTION: Candidates will need to be skilled in time management and prioritization to handle these complexities.

📈 Similar Roles Comparison

• Greater emphasis on sustainability over typical project management roles
• Incorporates technological customer solutions more than traditional account management
• Engagement spans international versus localized customer success positions

ASSUMPTION: This role offers a combination of client management and sustainability, distinct from standard industry roles.

📝 Sample Projects

• Implementing Winnow Vision AI tools across hotel chains
• Developing client-specific waste reduction strategies
• Leading pilot projects in diverse international markets

ASSUMPTION: Projects emphasize scaling technology solutions and fostering client engagement for impactful results.

❓ Key Questions to Ask During Interview

• How does Winnow measure the success of its customer success team?
• What are the typical challenges faced in international project implementation?
• How does the company support professional growth and development?
• Can you provide examples of past successful client relationships?
• What initiatives are in place to maintain a strong company culture in a hybrid work model?

ASSUMPTION: Thoughtful questions around role expectations and company culture can enhance understanding of the position.

📌 Next Steps for Applicants

To apply for this position:

• Submit your application through this link
• Prepare examples of past project successes related to technology and customer interactions
• Ensure inclusion of relevant keywords and skills in your resume
• Address a cover letter to showcase your interest in sustainability and innovation
• Be ready for potential virtual or in-person interviews, focusing on cultural fit and expertise

⚠️ This job description contains AI-assisted information. Details should be verified directly with the employer before making decisions.

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