Customer Support Administrator

📌 Core Information

🔹 Job Title: Customer Support Administrator

🔹 Company: Element Fleet Management

🔹 Location: Baltimore, Maryland, United States

🔹 Job Type: On-site

🔹 Category: 📞 Customer Service

🔹 Date Posted: Mon Mar 31 2025

🔹 Experience Level: 2-5 years

🔹 Remote Status: On-site

📌 Essential Job Details

🚀 Job Overview

Key aspects of this role include:

• Providing timely and accurate status updates on all orders
• Tracking assets from order entry through delivery
• Ensuring information is accurately reflected in Element’s systems
• Working with various partners (upfitters, suppliers, dealers) effectively

ASSUMPTION: This role likely combines elements of customer service and logistics to ensure clients receive timely information about their orders. This may involve direct client communication and comprehensive data management.

📋 Key Responsibilities

✅ Provide timely and accurate status of all orders

✅ Track assets from order entry through delivery

✅ Collaborate with upfitters, suppliers, and dealers to update order progress

✅ Record and document data in Element’s systems

✅ Foster good relationships with suppliers and provide clear expectations

✅ Manage service cases to meet a +90% On Time Target Closure rate

ASSUMPTION: The responsibilities suggest a hands-on role within customer service operations, requiring robust coordination skills and use of CRM systems.

🎯 Required Qualifications

Education: High School Diploma required; 2- or 4-year degree preferred

Experience: 2-3 years in Fleet Management and/or Vendor Management

Required Skills:

• Proficient in Excel (VLOOKUP, Pivot Tables)
• Strong verbal and written communication
• Excellent customer service abilities

Preferred Skills:

• Process improvement focus
• Problem-solving in a fast-paced environment

ASSUMPTION: Preferred skills indicate a secondary emphasis on continuous improvement and innovation in customer service processes.

💰 Compensation & Benefits

Salary Range: $46,800 - $64,400 annually

Benefits:

• Health and welfare benefits for families
• Paid time-off programs
• Culture of innovation and empowerment

Working Hours: 40 hours per week

ASSUMPTION: The benefits package indicates a commitment to work-life balance and employee well-being, reflecting Element's focus on employee satisfaction.

📌 Applicant Insights

🔍 Company Context

Industry: Financial Services with a focus on Fleet Management

Company Size: 1,001-5,000 employees, suggesting ample resource access and varied career paths

Founded: 1946

Company Description:

• Global leader in fleet management
• Provides superior client experience
• Focus on intelligent mobility solutions

Company Specialties:

• Fleet management and vehicle leasing
• Consulting and global fleets management
• Telematics and risk/safety management

Company Website: www.elementfleet.com

ASSUMPTION: The company's expertise across multiple areas of fleet management suggests a strong foundation for supporting its services and solutions.

📊 Role Analysis

Career Level: Entry to mid-level, suitable for professionals with 2-3 years of experience

Reporting Structure: Likely reports to Customer Service or Operations Manager

Work Arrangement: On-site, fostering a collaborative and hands-on work environment

Growth Opportunities:

• Opportunities to improve procedural processes
• Potential to move into managerial roles
• Exposure to vendor and asset management

ASSUMPTION: Growth opportunities likely align with performance in process improvements and customer satisfaction metrics.

🌍 Location & Work Environment

Office Type: Traditional office setting

Office Location(s): Baltimore, Maryland, with possible collaboration across other U.S. locations

Geographic Context:

• Access to major transportation networks
• Diverse economic environment
• Rich cultural and historical attractions

Work Schedule: Aligns with standard business hours, with occasional adjustments based on client needs

ASSUMPTION: The Baltimore location offers a dynamic environment with practical advantages such as accessibility and regional business opportunities.

💼 Interview & Application Insights

Typical Process:

• Online application submission
• Phone screening interview
• In-person or virtual panel interview

Key Assessment Areas:

• Communication skills
• Technical proficiency in Excel
• Problem-solving abilities

Application Tips:

• Highlight customer service experience in fleet management
• Showcase process improvement initiatives undertaken in past roles
• Prepare examples of problem-solving in dynamic settings

ATS Keywords: Customer Service, Problem Solving, Data Management, Fleet Management, Excel

ASSUMPTION: Expect interview emphasis on skills directly related to efficiency in order processes and customer interaction.

🛠️ Tools & Technologies

• Microsoft Excel
• Service Cloud CRM
• Vendor websites for data extraction

ASSUMPTION: Proficiency in these tools is essential for day-to-day operations, supporting order management and client communication.

👔 Cultural Fit Considerations

Company Values:

• Commitment to client success
• Innovation in fleet management
• Value-driven employee engagement

Work Style:

• Collaborative and team-oriented
• Detail-oriented with a focus on accuracy
• Proactive and solution-focused

Self-Assessment Questions:

• Am I comfortable taking initiative to solve problems independently?
• How do I ensure accuracy and completeness in data management?
• Can I effectively manage relationships with multiple stakeholders?

ASSUMPTION: Individuals who thrive in structured, yet dynamic environments may find a strong cultural alignment.

⚠️ Potential Challenges

• Handling high volumes of data entry and management
• Maintaining vendor relations and meeting high expectations
• Balancing multiple client demands in a fast-paced setting
• Navigating internal systems and processes efficiently

ASSUMPTION: Effective multitasking and strong organizational skills are crucial to overcoming these challenges.

📈 Similar Roles Comparison

• Customer Service Representative in Fleet Management
• Operations Coordinator for a Vehicle Leasing Company
• Vendor Management Specialist in Transportation

ASSUMPTION: Comparable roles emphasize customer interaction, data management, and logistics coordination.

📝 Sample Projects

• Streamlining asset tracking processes across multiple platforms
• Improving vendor communication workflows
• Developing training modules for data management in order tracking

ASSUMPTION: Sample projects suggest a focus on process efficiency and enhancing service delivery metrics.

❓ Key Questions to Ask During Interview

• What are the most significant challenges currently facing the Customer Support team?
• How does Element define success in the Customer Support Administrator role?
• What opportunities exist for professional development and growth?
• How does the team collaborate across different departments?
• What systems and technologies are used to track and manage orders?

ASSUMPTION: These questions target insights into performance expectations and team dynamics within Element Fleet Management.

📌 Next Steps for Applicants

To apply for this position:

• Submit your application through this link
• Prepare a resume highlighting relevant fleet and vendor management experience
• Tailor your cover letter to emphasize your process improvement skills
• Review common interview scenarios to practice your responses
• Ensure the alignment of your values with Element's culture

⚠️ This job description contains AI-assisted information. Details should be verified directly with the employer before making decisions.