🔹 Job Title: Customer Support Agent with Dutch and English
🔹 Company: Plus500 - Bulgaria
🔹 Location: Sofia, Sofia-Grad, Bulgaria
🔹 Job Type: On-site
🔹 Category: 📞 Customer Service
🔹 Date Posted: Mon Mar 31 2025
🔹 Experience Level: 0-2 years
🔹 Remote Status: Hybrid
Key aspects of this role include:
ASSUMPTION: The emphasis on email and chat implies candidates should be proficient in written communication and capable of managing multiple tasks without face-to-face interaction.
✅ Provide information about financial instruments and services
✅ Respond to customer requests regarding installation, registration, and software operations
✅ Offer support for technical, trading, and financial issues through email and chat
✅ Verify request details with customers
✅ Research and resolve queries to ensure complete customer satisfaction
✅ Follow up to ensure successful resolution of each case
ASSUMPTION: Responsibilities suggest a need for detailed understanding of financial products and quick problem-solving skills.
Education: Not specified
Experience: Some customer service experience is preferred
Required Skills:
Preferred Skills:
ASSUMPTION: The role is entry-level, suggesting training will be provided for company-specific systems.
Salary Range: Not specified, but competitive remuneration package mentioned
Benefits:
Working Hours: 40 hours, with a mix of office and home-based work
ASSUMPTION: Industry standards suggest competitive salaries for language skilled customer service roles, especially with Dutch fluency.
Industry: Financial Services – specialized in multi-asset trading platforms
Company Size: 201-500 employees at the Sofia office
Founded: 2008
Company Description:
Company Specialties:
Company Website: http://bit.ly/Plus500_Trade
ASSUMPTION: Plus500's global reach suggests a dynamic working environment with opportunities for international exposure.
Career Level: Entry-level to junior
Reporting Structure: Reports to the Team Leader and Manager of Customer Success
Work Arrangement: Hybrid with a blend of office and remote working
Growth Opportunities:
ASSUMPTION: The role offers vertical progression within customer support, and possibly horizontal moves into other departments.
Office Type: Modern and professional, located at Capital Fort Building
Office Location(s): Sofia, Bulgaria
Geographic Context:
Work Schedule: Shift-based within the 40-hour workweek, providing some flexibility
ASSUMPTION: The office's central location suggests access to plenty of amenities and a lively city life.
Typical Process:
Key Assessment Areas:
Application Tips:
ATS Keywords: Dutch, English, Customer Service, Problem Solving, Financial Services
ASSUMPTION: The process highlights the importance of communication skills and quick thinking, key for handling customer queries efficiently.
ASSUMPTION: Candidates may be expected to learn company-specific software quickly due to the proprietary nature of Plus500's platforms.
Company Values:
Work Style:
Self-Assessment Questions:
ASSUMPTION: The cultural fit centers around adaptability and the ability to work collaboratively in a diverse setting.
ASSUMPTION: The challenges reflect the dynamic nature of customer service in a global financial services environment.
ASSUMPTION: The role's emphasis on language skills and financial knowledge may offer higher compensation than standard customer service positions.
ASSUMPTION: Project involvement indicates a proactive role in improving customer service processes.
ASSUMPTION: These questions help candidates gauge the role's alignment with their career goals and expectations.
To apply for this position:
⚠️ This job description contains AI-assisted information. Details should be verified directly with the employer before making decisions.