Customer Support Assistant

📌 Core Information

🔹 Job Title: Customer Support Assistant

🔹 Company: Alphabe Insight Inc

🔹 Location: Myrtle Beach, South Carolina, United States

🔹 Job Type: On-site

🔹 Category: 📞 Customer Service

🔹 Date Posted: Mon Mar 31 2025

🔹 Experience Level: 0-2 years

🔹 Remote Status: On-site

📌 Essential Job Details

🚀 Job Overview

Key aspects of this role include:

• Providing excellent customer service via various communication channels
• Efficiently resolving customer issues with empathy and professionalism
• Maintaining accurate and detailed customer records
• Collaborating with cross-functional teams to enhance customer satisfaction

ASSUMPTION: The role is likely part of a team-focused customer service department where collaboration is crucial to the success of customer interactions.

📋 Key Responsibilities

✅ Respond to customer inquiries via phone, email, and other communication channels

✅ Assist customers with product or service-related issues, providing timely solutions

✅ Maintain accurate customer records and document interactions

✅ Work closely with other departments to ensure customer satisfaction

✅ Process orders, returns, and account updates as needed

✅ Identify customer needs and provide appropriate guidance or recommendations

ASSUMPTION: Responsibilities may also include providing feedback to improve products and services based on customer interactions.

🎯 Required Qualifications

Education: High school diploma or equivalent required

Experience: Previous experience in customer service, support, or a related role preferred

Required Skills:

• Strong verbal and written communication skills
• Excellent problem-solving and conflict-resolution abilities
• Ability to multitask and work efficiently in a fast-paced environment

Preferred Skills:

• Proficiency in Microsoft Office and customer support software
• High level of attention to detail and organizational skills

ASSUMPTION: While proficiency in specific customer support software is preferred, training on company-specific tools will likely be provided.

💰 Compensation & Benefits

Salary Range: Competitive salary

Benefits:

• Opportunities for career growth and professional development
• Comprehensive training and ongoing support
• Health and wellness benefits
• Paid time off and holidays

Working Hours: 40 hours per week, likely Monday to Friday

ASSUMPTION: Benefits could be inclusive of health insurance and may follow industry standards for a company of this size.

📌 Applicant Insights

🔍 Company Context

Industry: Public Relations and Communications Services

Company Size: 51-200 employees, suggesting a dynamic environment with opportunities for personal impact

Founded: 2019

Company Description:

• Passionate about redefining the art of storytelling in branding and PR
• Focus on disruptive innovation and creative thinking
• Team of storytellers and problem solvers

Company Specialties:

• Management
• Marketing
• Public Relations

Company Website: https://www.signaltrubrand.com

ASSUMPTION: The company's focus on innovation might suggest they are also open to creative problem-solving approaches in customer support.

📊 Role Analysis

Career Level: Entry-level, suitable for recent graduates or individuals early in their career

Reporting Structure: Likely reports to a Customer Service Manager or Team Lead

Work Arrangement: On-site, fostering collaboration and immediate support among team members

Growth Opportunities:

• Potential to advance to senior customer support roles
• Cross-department experiences in branding and marketing
• Development of leadership skills conducive to future managerial roles

ASSUMPTION: Role offers progression into specialized roles or supervisory positions with demonstrated performance and skill development.

🌍 Location & Work Environment

Office Type: Modern, likely fostering an open and collaborative work culture

Office Location(s): Myrtle Beach, South Carolina

Geographic Context:

• Myrtle Beach known for its vibrant tourist economy
• Ideal for individuals preferring coastal and vibrant community settings
• Accessibility to numerous amenities and recreational activities

Work Schedule: Typically Monday to Friday, with potential flexibility needed for peak periods

ASSUMPTION: The role may involve occasional adjustments to schedules during high-demand periods.

📌 Next Steps for Applicants

To apply for this position:

• Submit your application through Alphabe Insight Inc’s careers page or job listing platform
• Prepare to provide references if requested, focusing on past customer service roles
• Tailor your resume to highlight applicable customer service skills and software proficiency
• Ensure your cover letter demonstrates a strong alignment with the company’s values and mission
• Be prepared for follow-up communication regarding your application status

⚠️ This job description contains AI-assisted information. Details should be verified directly with the employer before making decisions.