🔹 Job Title: Customer Support Executive
🔹 Company: Muscle Wolves Private Limited
🔹 Location: Noida, Uttar Pradesh, India
🔹 Job Type: Full-time
🔹 Category: 📞 Customer Service
🔹 Date Posted: Mon Mar 31 2025
🔹 Experience Level: 0-2 years
🔹 Remote Status: Remote
Key aspects of this role include:
ASSUMPTION: The role requires a high degree of customer interaction and support, focusing on problem-solving and effective communication to enhance customer satisfaction.
✅ Handle customer queries via email, WhatsApp, and phone calls professionally.
✅ Provide accurate information about products, orders, and services.
✅ Maintain and update customer records in Excel and company databases.
✅ Resolve customer complaints efficiently, ensuring a positive customer experience.
✅ Follow up on customer inquiries to ensure timely resolution.
✅ Collaborate with other departments to ensure smooth operations and customer satisfaction.
✅ Maintain proper documentation of customer interactions and feedback.
ASSUMPTION: Extensive interaction and collaboration with internal teams will be necessary to deliver effective customer support solutions.
Education: Not specified
Experience: Experience in customer support or a similar role is preferred but not mandatory.
Required Skills:
Preferred Skills:
ASSUMPTION: The preferred qualifications provide an edge, although they are not strictly necessary.
Salary Range: ₹15,000.00 - ₹18,000.00 per month
Benefits:
Working Hours: 40 hours per week, work from home
ASSUMPTION: The salary range aligns with entry-level customer support roles in the region, offering a competitive compensation package.
Industry: Not specified
Company Size: Not specified
Founded: Not specified
Company Description:
Company Specialties:
Company Website: https://jobs.workable.com/company/kvBgpjoG8MXqPBNDdpGMi1/jobs-at-muscle-wolves-private-limited
ASSUMPTION: Lack of detailed company data suggests a relatively new or private company, focused on core functions more than marketing or branding.
Career Level: Entry-level, suitable for fresh graduates or individuals with minimal experience
Reporting Structure: Likely to report to a Customer Support Manager or Team Lead
Work Arrangement: Fully remote, work from home
Growth Opportunities:
ASSUMPTION: Advancement opportunities exist for those who are proactive and demonstrate strong performance.
Office Type: Remote work
Office Location(s): Based in Noida, Uttar Pradesh, India, for administrative purposes
Geographic Context:
Work Schedule: Standard 40-hour workweek with potential flexibility in hours
ASSUMPTION: Given the remote nature, employees need to effectively manage their time and workspace to ensure productivity.
Typical Process:
Key Assessment Areas:
Application Tips:
ATS Keywords: Customer Service, Communication Skills, Problem Solving, Remote Work, Excel
ASSUMPTION: Emphasis is placed on communication skills and the ability to handle customer relations effectively.
ASSUMPTION: Familiarity with these tools will be beneficial in efficiently managing customer interactions and administrative tasks.
Company Values:
Work Style:
Self-Assessment Questions:
ASSUMPTION: Candidates who value customer service excellence and work well independently will thrive.
ASSUMPTION: Support from management and a robust remote working setup are assumed to mitigate these challenges.
ASSUMPTION: Compared roles are similar but may vary in focus based on industry and company size.
ASSUMPTION: The projects are illustrative of likely tasks that improve customer service processes and efficiency.
ASSUMPTION: These questions aim to clarify job expectations and company support for remote working.
To apply for this position:
⚠️ This job description contains AI-assisted information. Details should be verified directly with the employer before making decisions.