Customer Support Lead - Temporary Position

📌 Core Information

🔹 Job Title: Customer Support Lead - Temporary Position

🔹 Company: Playtika Ltd

🔹 Location: Herẕliyya, Tel Aviv, Israel

🔹 Job Type: On-site

🔹 Category: 📞 Customer Service

🔹 Date Posted: Mon Mar 31 2025

🔹 Experience Level: 2-5 years

🔹 Remote Status: On-site

📌 Essential Job Details

🚀 Job Overview

Key aspects of this role include:

• Leading a team of Knowledge Specialists.
• Training and development of the Customer Support team.
• Optimizing customer service operations.
• Acting as a technological liaison.

ASSUMPTION: This position may involve high-level managerial responsibilities due to the training and optimization tasks. It suggests a strong leadership quality is required.

📋 Key Responsibilities

✅ Oversee the Knowledge Specialists' review quality and verify documentation for improvement purposes.

✅ Train the team on new game features and promotions.

✅ Optimize working processes and serve as the business focal point for technological integration.

✅ Create reports that reflect customer service trends.

ASSUMPTION: Responsibilities imply integration with technology teams, suggesting involvement in strategic planning for CS improvements.

🎯 Required Qualifications

Education: Not specified

Experience: Must have experience in customer service and CRM systems.

Required Skills:

• Customer Service Experience
• CRM Systems Knowledge
• Interpersonal Skills
• Strong Analytical Abilities
• Problem-Solving Skills
• English (Native level proficiency)

Preferred Skills:

• Knowledge in Service-Now
• Implementation of new systems

ASSUMPTION: Preferred skills indicate potential involvement in technological upgrades or implementations. English proficiency is crucial, likely due to international communication needs.

💰 Compensation & Benefits

Salary Range: Not specified; candidates may expect competitive industry standards given the company's size and public trading status.

Benefits:

• Diversity and inclusion in work culture
• Opportunities for professional growth
• Access to cutting-edge technology

Working Hours: 40 hours per week

ASSUMPTION: The benefits section assumes general industry benefits due to lack of specific details. Working hours suggest a full-time commitment.

📌 Applicant Insights

🔍 Company Context

Industry: Computer Games - historically innovative, leveraging AI and machine learning for unique gaming experiences.

Company Size: 3,452 employees, indicating significant resources and potential for advancement.

Founded: 2010

Company Description:

• Pioneered free-to-play social games, transitioning to mobile platforms.
• Processes vast data to drive game innovation and player engagement.
• Hosts a creative environment fostering storytellers, artists, and strategists.

Company Specialties:

• Social Games
• User Acquisition & Monetization
• Multi-Platform Integration

Company Website: http://www.playtika.com

ASSUMPTION: Company size and specialization suggest robust internal growth and development opportunities for employees, enhancing career progression.

📊 Role Analysis

Career Level: Mid-level, given the need for leadership and training capabilities.

Reporting Structure: Likely reports to senior customer service or operational management.

Work Arrangement: On-site work arrangement suggests strong team collaboration.

Growth Opportunities:

• Potential for advancement into senior management
• Opportunities to spearhead customer service innovations
• Involvement in high-level decision-making processes

ASSUMPTION: Career growth prospects are inferred from the company's history of fast adaptation and leveraging new technologies.

🌍 Location & Work Environment

Office Type: On-site, fostering a dynamic and collaborative work environment.

Office Location(s): 8 Hachoshlim St., Herzliya, Israel

Geographic Context:

• Located in a tech-savvy area with robust infrastructure.
• Proximity to leading tech companies in Israel, fostering innovation.
• Cultural diversity as part of an international company.

Work Schedule: Regular full-time schedule with potential for flexible hours as projects demand.

ASSUMPTION: The work environment and geographical setting suggest a highly innovative, fast-paced atmosphere driven by tech industry standards.

💼 Interview & Application Insights

Typical Process:

• Online application submission
• Initial HR screening
• Technical and situational interviews

Key Assessment Areas:

• Problem-solving capabilities
• Interpersonal and communication skills
• Technical knowledge and adaptability

Application Tips:

• Highlight leadership and CRM experience
• Demonstrate analytical skills through examples
• Showcase adaptability in dynamic environments

ATS Keywords: Customer Service, CRM, Analytical Skills, Problem-Solving, Leadership

ASSUMPTION: The application insights are guided by typical industry standards and company practices, emphasizing skills listed in job requirements.

🛠️ Tools & Technologies

• CRM Systems
• Service-Now
• Analytical software for generating reports

ASSUMPTION: Given the company's focus on technology, these tools imply regular updates and advanced features used frequently in customer service operations.

👔 Cultural Fit Considerations

Company Values:

• Innovation and creativity in gaming
• Commitment to diversity and inclusion
• Agile and collaborative work culture

Work Style:

• Dynamic and fast-paced
• Focus on collaborative problem-solving
• Technology-driven decision making

Self-Assessment Questions:

• Are you comfortable leading a team in a dynamic environment?
• Do you have experience with CRM systems?
• Can you adapt quickly to new technologies?

ASSUMPTION: The cultural values and work style reflect Playtika's dynamic, innovative brand image, critical for candidate alignment.

⚠️ Potential Challenges

• Managing cross-departmental communication
• Adapting to rapid technological changes
• Maintaining high performance in a fast-paced setting
• Balancing strategic and operational duties

ASSUMPTION: These challenges are typical in tech-driven companies demanding constant innovation and rapid adaptation from employees.

📈 Similar Roles Comparison

• Other leading tech firms also emphasize CRM and customer engagement roles.
• Variety of responsibilities may vary with more focus on either technical or managerial aspects.
• Industry standards often align with requirements and responsibilities, allowing for adaptable career mobility.

ASSUMPTION: Role comparison in the industry helps highlight the competitive nature and high standards of customer support roles.

📝 Sample Projects

• Implementation of a new CRM feature for enhanced customer engagement
• Development of training modules for customer support staff
• Creation of data-driven customer service improvement reports

ASSUMPTION: Projects are speculated based on the typical needs and technology involvements in a customer support lead position in a tech company.

❓ Key Questions to Ask During Interview

• What are the current technological platforms used for customer support?
• How is success measured in this role?
• What challenges does the customer support team currently face?
• How does the company support career growth and development?
• What are the key projects for the customer support division?

ASSUMPTION: These questions should aid in assessing and aligning expectations with company goals and role responsibilities.

📌 Next Steps for Applicants

To apply for this position:

• Submit your application through this link
• Prepare for a potential initial HR screening via phone or video call
• Focus on highlighting relevant experience during interviews
• Follow up with HR for feedback post-interview
• Prepare examples of past work that demonstrate alignment with the role

⚠️ This job description contains AI-assisted information. Details should be verified directly with the employer before making decisions.