Customer Support Representative (Professional Services)
Raft
Full-time
Remote
Worldwide
📞 Customer Service
📌 Core Information
🔹 Job Title: Customer Support Representative (Professional Services)
🔹 Company: Raft
🔹 Location: India
🔹 Job Type: Full-time/Part-time/Contract
🔹 Category: 📞 Customer Service
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📌 Essential Job Details
🚀 Job Overview
As a Customer Support Representative for Raft's Professional Services team, you will be responsible for providing technical support and assistance to the company's customers. Raft is an intelligent logistics platform transforming the freight forwarding and customs brokerage industries through automation and technology. In this role, you will play a crucial part in ensuring Raft's customers have a seamless experience with the platform and receive the support they need to succeed.
ASSUMPTION: Based on the job description, this role is likely focused on resolving technical issues, answering customer inquiries, and collaborating with customer success managers to support Raft's growing customer base.
---
📋 Key Responsibilities
✅ Work on customer tasks with quality and ensure they are completed on or before the deadline
✅ Assist the customer support team with any ad-hoc tasks as needed
✅ Collaborate closely with Customer Success Managers for onboarding new customers
✅ Adapt to and utilize new internal tools to support customer tasks
✅ Learn and stay up-to-date with new features in the Raft application
ASSUMPTION: The role likely involves a mix of technical support, process coordination, and collaboration with other teams to ensure a positive customer experience.
---
🎯 Required Qualifications
Education: A degree from a reputable university
Experience: Minimum 2 years of experience in a customer support role
Skills:
- Comfortable with the use of technology
- Familiarity with support tools such as Jira, Hubspot, or similar ticketing systems (advantageous)
- Proficient in Microsoft Excel or Google Sheets to track tasks
- Strong people skills and ease in communicating with customers and internal stakeholders
- Excellent written and verbal communication skills
- Mindset of continuous improvement and extreme ownership
ASSUMPTION: The qualifications listed are standard for a customer support role in the technology industry, with a focus on technical aptitude, problem-solving skills, and customer-centric approach.
---
💰 Compensation & Benefits
Salary Range: Not specified
Benefits: Not specified
Industry Comparison: ASSUMPTION - The salary range for this role in India is likely in the range of ₹3-6 LPA, depending on the candidate's experience and the company's location. Benefits may include health insurance, paid time off, and opportunities for professional development.
---
📌 Applicant Insights
🔍 Company Context
Industry Position: Raft is a dynamic UK-based technology company that is rewriting the playbook for freight forwarders and customs brokers through its intelligent logistics platform.
Company Size: ASSUMPTION - Raft is a scale-up company that has recently raised a Series B funding round, indicating it is in a high-growth phase.
Company Stage: ASSUMPTION - Raft is a well-funded, fast-growing technology company that is disrupting the logistics industry.
---
📊 Role Analysis
Career Level: This role is likely targeted at mid-level professionals with 2-5 years of customer support experience in the technology or logistics industry.
Reporting Structure: ASSUMPTION - The Customer Support Representative will likely report to a Customer Success Manager or a Team Lead within the Customer Support organization.
Team Size/Composition: ASSUMPTION - The customer support team is part of a larger organization that includes other functional teams such as engineering, product, and sales.
Growth Opportunities: With Raft's growth trajectory, there may be opportunities for career progression within the customer support or other customer-facing teams.
---
🌍 Location & Work Environment
Office Type: ASSUMPTION - This role may be based in a hybrid or remote work environment, with the possibility of occasional in-office presence.
Geographic Context: India is a major hub for technology and logistics companies, offering access to a large pool of skilled professionals.
Work Schedule: ASSUMPTION - The role is likely to have a standard work schedule, with the possibility of occasional overtime or on-call responsibilities to support customers.
Regional Considerations: ASSUMPTION - Applicants from India or with experience working in the local business culture may have an advantage in understanding and adapting to the work environment.
---
💼 Interview & Application Insights
Typical Process: The interview process may include a phone/video screening, technical assessment, and a final round of interviews with the hiring manager and relevant team members.
Key Assessment Areas: Employers will likely evaluate the candidate's technical aptitude, problem-solving skills, customer service orientation, and ability to work effectively in a fast-paced, collaborative environment.
Application Tips: Highlight your customer support experience, technical skills, and passion for working in a dynamic, growth-oriented company. Demonstrate your ability to adapt to new tools and processes, and your commitment to continuous learning.
ATS Keywords: customer support, technical support, logistics, freight forwarding, customs brokerage, Jira, Hubspot, Microsoft Excel, Google Sheets, customer success
---
🛠️ Tools & Technologies
Jira, Hubspot, or similar ticketing/customer support platforms
Microsoft Excel or Google Sheets for task tracking and reporting
ASSUMPTION: Familiarity with common customer support tools and productivity software is expected for this role.
---
👔 Cultural Fit Considerations
Company Values: ASSUMPTION - Raft's values likely include innovation, customer-centricity, teamwork, and a commitment to driving positive change in the logistics industry.
Work Style: The role is likely to involve a fast-paced, collaborative, and high-energy work environment, where adaptability and a proactive approach are valued.
Self-Assessment: Consider whether you thrive in a dynamic, technology-driven workplace, enjoy engaging with customers, and are passionate about contributing to the growth of a disruptive industry leader.
---
⚠️ Potential Challenges
The role may involve managing a high volume of customer inquiries and tasks, requiring excellent time management and prioritization skills. Additionally, the need to stay up-to-date with platform updates and new features may require a continuous learning mindset.
ASSUMPTION: These potential challenges are based on the responsibilities outlined in the job description and are common in customer support roles, particularly within a rapidly growing technology company.
---
📈 Similar Roles Comparison
This Customer Support Representative role is similar to other customer-facing positions in the technology industry, such as Technical Support Specialist, Customer Success Associate, or Client Services Representative. However, the focus on supporting a logistics platform and working closely with customer success teams makes this role more specialized within the broader customer support function.
ASSUMPTION: The skills and responsibilities required for this role are consistent with common patterns in the technology and logistics industries.
---
📝 Sample Projects
- Troubleshoot and resolve customer issues with the Raft platform, such as integration problems, data discrepancies, or workflow challenges
- Collaborate with the customer success team to onboard new customers and ensure a smooth transition to the Raft platform
- Analyze customer feedback and usage data to identify areas for platform improvement and communicate them to the product team
- Develop user guides or training materials to help customers better utilize the Raft platform and its features
ASSUMPTION: These sample projects are based on the key responsibilities outlined in the job description and are representative of the type of work a Customer Support Representative may be involved in.
---
❓ Key Questions to Ask During Interview
1. Can you tell me more about the typical day-to-day responsibilities of this role and the team structure?
2. What are the most common challenges faced by the customer support team, and how does the company work to address them?
3. How does the company approach continuous learning and skill development for its customer support professionals?
4. Can you share some examples of how the customer support team collaborates with other departments, such as product or engineering?
5. What are the key performance metrics or success indicators for this role, and how is progress measured?
6. Can you describe the company's plans for growth and expansion, and how this role might evolve alongside the organization?
ASSUMPTION: These questions are designed to help the candidate better understand the specifics of the role, the company's priorities, and the opportunities for professional development and growth.
---
📌 Disclaimer
⚠️ This enhanced job description was AI-generated based on the original job listing. Information has been organized and supplemented with industry-standard insights where details were not provided. All assumptions are explicitly labeled. Applicants should verify all details directly with the employer before making decisions based on this content.
---
📌 Next Steps for Applicants
To pursue this opportunity effectively, applicants should:
1. Carefully review the job description and requirements to ensure they are a strong fit.
2. Tailor their resume and cover letter to highlight relevant experience, skills, and achievements that align with the role.
3. Prepare thoughtful questions to ask during the interview that demonstrate their interest and understanding of the company and position.
4. Research Raft's products, industry, and competitors to show their knowledge and enthusiasm for the organization.
5. Review the company's website, social media, and any available press coverage to gain insights into the work culture and values.
6. Be ready to discuss their motivations for applying and how this role fits into their long-term career goals.
By taking these steps, applicants can position themselves as highly qualified and engaged candidates, increasing their chances of securing an interview and ultimately, the Customer Support Representative role at Raft.
🔹 Job Title: Customer Support Representative (Professional Services)
🔹 Company: Raft
🔹 Location: India
🔹 Job Type: Full-time/Part-time/Contract
🔹 Category: 📞 Customer Service
---
📌 Essential Job Details
🚀 Job Overview
As a Customer Support Representative for Raft's Professional Services team, you will be responsible for providing technical support and assistance to the company's customers. Raft is an intelligent logistics platform transforming the freight forwarding and customs brokerage industries through automation and technology. In this role, you will play a crucial part in ensuring Raft's customers have a seamless experience with the platform and receive the support they need to succeed.
ASSUMPTION: Based on the job description, this role is likely focused on resolving technical issues, answering customer inquiries, and collaborating with customer success managers to support Raft's growing customer base.
---
📋 Key Responsibilities
✅ Work on customer tasks with quality and ensure they are completed on or before the deadline
✅ Assist the customer support team with any ad-hoc tasks as needed
✅ Collaborate closely with Customer Success Managers for onboarding new customers
✅ Adapt to and utilize new internal tools to support customer tasks
✅ Learn and stay up-to-date with new features in the Raft application
ASSUMPTION: The role likely involves a mix of technical support, process coordination, and collaboration with other teams to ensure a positive customer experience.
---
🎯 Required Qualifications
Education: A degree from a reputable university
Experience: Minimum 2 years of experience in a customer support role
Skills:
- Comfortable with the use of technology
- Familiarity with support tools such as Jira, Hubspot, or similar ticketing systems (advantageous)
- Proficient in Microsoft Excel or Google Sheets to track tasks
- Strong people skills and ease in communicating with customers and internal stakeholders
- Excellent written and verbal communication skills
- Mindset of continuous improvement and extreme ownership
ASSUMPTION: The qualifications listed are standard for a customer support role in the technology industry, with a focus on technical aptitude, problem-solving skills, and customer-centric approach.
---
💰 Compensation & Benefits
Salary Range: Not specified
Benefits: Not specified
Industry Comparison: ASSUMPTION - The salary range for this role in India is likely in the range of ₹3-6 LPA, depending on the candidate's experience and the company's location. Benefits may include health insurance, paid time off, and opportunities for professional development.
---
📌 Applicant Insights
🔍 Company Context
Industry Position: Raft is a dynamic UK-based technology company that is rewriting the playbook for freight forwarders and customs brokers through its intelligent logistics platform.
Company Size: ASSUMPTION - Raft is a scale-up company that has recently raised a Series B funding round, indicating it is in a high-growth phase.
Company Stage: ASSUMPTION - Raft is a well-funded, fast-growing technology company that is disrupting the logistics industry.
---
📊 Role Analysis
Career Level: This role is likely targeted at mid-level professionals with 2-5 years of customer support experience in the technology or logistics industry.
Reporting Structure: ASSUMPTION - The Customer Support Representative will likely report to a Customer Success Manager or a Team Lead within the Customer Support organization.
Team Size/Composition: ASSUMPTION - The customer support team is part of a larger organization that includes other functional teams such as engineering, product, and sales.
Growth Opportunities: With Raft's growth trajectory, there may be opportunities for career progression within the customer support or other customer-facing teams.
---
🌍 Location & Work Environment
Office Type: ASSUMPTION - This role may be based in a hybrid or remote work environment, with the possibility of occasional in-office presence.
Geographic Context: India is a major hub for technology and logistics companies, offering access to a large pool of skilled professionals.
Work Schedule: ASSUMPTION - The role is likely to have a standard work schedule, with the possibility of occasional overtime or on-call responsibilities to support customers.
Regional Considerations: ASSUMPTION - Applicants from India or with experience working in the local business culture may have an advantage in understanding and adapting to the work environment.
---
💼 Interview & Application Insights
Typical Process: The interview process may include a phone/video screening, technical assessment, and a final round of interviews with the hiring manager and relevant team members.
Key Assessment Areas: Employers will likely evaluate the candidate's technical aptitude, problem-solving skills, customer service orientation, and ability to work effectively in a fast-paced, collaborative environment.
Application Tips: Highlight your customer support experience, technical skills, and passion for working in a dynamic, growth-oriented company. Demonstrate your ability to adapt to new tools and processes, and your commitment to continuous learning.
ATS Keywords: customer support, technical support, logistics, freight forwarding, customs brokerage, Jira, Hubspot, Microsoft Excel, Google Sheets, customer success
---
🛠️ Tools & Technologies
Jira, Hubspot, or similar ticketing/customer support platforms
Microsoft Excel or Google Sheets for task tracking and reporting
ASSUMPTION: Familiarity with common customer support tools and productivity software is expected for this role.
---
👔 Cultural Fit Considerations
Company Values: ASSUMPTION - Raft's values likely include innovation, customer-centricity, teamwork, and a commitment to driving positive change in the logistics industry.
Work Style: The role is likely to involve a fast-paced, collaborative, and high-energy work environment, where adaptability and a proactive approach are valued.
Self-Assessment: Consider whether you thrive in a dynamic, technology-driven workplace, enjoy engaging with customers, and are passionate about contributing to the growth of a disruptive industry leader.
---
⚠️ Potential Challenges
The role may involve managing a high volume of customer inquiries and tasks, requiring excellent time management and prioritization skills. Additionally, the need to stay up-to-date with platform updates and new features may require a continuous learning mindset.
ASSUMPTION: These potential challenges are based on the responsibilities outlined in the job description and are common in customer support roles, particularly within a rapidly growing technology company.
---
📈 Similar Roles Comparison
This Customer Support Representative role is similar to other customer-facing positions in the technology industry, such as Technical Support Specialist, Customer Success Associate, or Client Services Representative. However, the focus on supporting a logistics platform and working closely with customer success teams makes this role more specialized within the broader customer support function.
ASSUMPTION: The skills and responsibilities required for this role are consistent with common patterns in the technology and logistics industries.
---
📝 Sample Projects
- Troubleshoot and resolve customer issues with the Raft platform, such as integration problems, data discrepancies, or workflow challenges
- Collaborate with the customer success team to onboard new customers and ensure a smooth transition to the Raft platform
- Analyze customer feedback and usage data to identify areas for platform improvement and communicate them to the product team
- Develop user guides or training materials to help customers better utilize the Raft platform and its features
ASSUMPTION: These sample projects are based on the key responsibilities outlined in the job description and are representative of the type of work a Customer Support Representative may be involved in.
---
❓ Key Questions to Ask During Interview
1. Can you tell me more about the typical day-to-day responsibilities of this role and the team structure?
2. What are the most common challenges faced by the customer support team, and how does the company work to address them?
3. How does the company approach continuous learning and skill development for its customer support professionals?
4. Can you share some examples of how the customer support team collaborates with other departments, such as product or engineering?
5. What are the key performance metrics or success indicators for this role, and how is progress measured?
6. Can you describe the company's plans for growth and expansion, and how this role might evolve alongside the organization?
ASSUMPTION: These questions are designed to help the candidate better understand the specifics of the role, the company's priorities, and the opportunities for professional development and growth.
---
📌 Disclaimer
⚠️ This enhanced job description was AI-generated based on the original job listing. Information has been organized and supplemented with industry-standard insights where details were not provided. All assumptions are explicitly labeled. Applicants should verify all details directly with the employer before making decisions based on this content.
---
📌 Next Steps for Applicants
To pursue this opportunity effectively, applicants should:
1. Carefully review the job description and requirements to ensure they are a strong fit.
2. Tailor their resume and cover letter to highlight relevant experience, skills, and achievements that align with the role.
3. Prepare thoughtful questions to ask during the interview that demonstrate their interest and understanding of the company and position.
4. Research Raft's products, industry, and competitors to show their knowledge and enthusiasm for the organization.
5. Review the company's website, social media, and any available press coverage to gain insights into the work culture and values.
6. Be ready to discuss their motivations for applying and how this role fits into their long-term career goals.
By taking these steps, applicants can position themselves as highly qualified and engaged candidates, increasing their chances of securing an interview and ultimately, the Customer Support Representative role at Raft.