Customer Support Specialist II

📌 Core Information

🔹 Job Title: Customer Support Specialist II

🔹 Company: Uber Freight

🔹 Location: Remote

🔹 Job Type: On-site

🔹 Category: 📞 Customer Service

🔹 Date Posted: Mon Mar 31 2025

🔹 Experience Level: 0-2 years

🔹 Remote Status: On-site

📌 Essential Job Details

🚀 Job Overview

Key aspects of this role include:

• Monitoring shipment status and ensuring accurate updates in TMS
• Establishing effective relationships with carriers, shippers, and receivers
• Communicating load statuses and scheduling pick-up/delivery appointments
• Recommending performance improvements based on identified patterns

ASSUMPTION: The role involves both customer service and logistics coordination, requiring strong organizational and communication skills.

📋 Key Responsibilities

✅ Contact carriers to obtain daily shipment status.

✅ Ensure accurate load status updates in TMS.

✅ Notify shippers and/or receivers of load statuses.

✅ Establish and maintain relationships with logistics partners.

✅ Communicate and gain approval for expedited shipments.

✅ Recommend performance improvements based on data.

✅ Increase customer volume participation on assigned accounts.

ASSUMPTION: It is assumed that the role's responsibilities require proactive communication and detailed monitoring of logistics operations.

🎯 Required Qualifications

Education: Completed bachelor's degree

Experience: Minimum of 1 year in logistics

Required Skills:

• Logistics experience
• TMS usage (tracking/monitoring shipments)
• Customer service skills

Preferred Skills:

• Experience with dashboard systems
• Proficiency in Microsoft Office suite (Excel, Word, PowerPoint)

ASSUMPTION: Essential qualifications suggest a mixture of technical and interpersonal skills, important for successful logistics management.

💰 Compensation & Benefits

Salary Range: Not specified

Benefits:

• Comprehensive health insurance
• Retirement savings plan
• Paid time off

Working Hours: 40 hours per week

ASSUMPTION: Health and retirement benefits are likely similar to industry standards for a company of Uber Freight's size.

📌 Applicant Insights

🔍 Company Context

Industry: Transportation, Logistics, Supply Chain and Storage

Company Size: 5,001-10,000 employees

Founded: Not specified

Company Description:

• Uber Freight manages over $20 billion of freight annually
• Services include a suite of end-to-end logistics applications
• Strong network of carriers and best-in-class investors

Company Specialties:

• Intelligent logistics solutions
• Managed services
• Expansive carrier network

Company Website: uberfreight.com

ASSUMPTION: Uber Freight's success and large-scale operations imply significant growth and learning opportunities for employees.

📊 Role Analysis

Career Level: Intermediate (early-career professionals with some experience)

Reporting Structure: Reports to a logistics team leader or manager.

Work Arrangement: Primarily on-site with potential for remote collaboration

Growth Opportunities:

• Opportunity to work in a dynamic industry with large-scale operations
• Potential for advancement within customer service and logistics roles
• Exposure to cutting-edge logistics technology

ASSUMPTION: Given Uber Freight's size and industry position, internal career mobility is likely encouraged for high-performing employees.

🌍 Location & Work Environment

Office Type: Modern corporate office environment

Office Location(s): 433 W Van Buren St, Chicago, Illinois 60607, US

Geographic Context:

• Central location in Chicago's business district
• Accessible by public transport
• Proximity to a large network of transportation connections

Work Schedule: Monday to Friday, standard business hours

ASSUMPTION: The role's on-site nature suggests an environment with collaborative tools and resources necessary for real-time logistics management.

💼 Interview & Application Insights

Typical Process:

• Initial online application review
• Virtual or in-person interview with the hiring manager
• Technical assessment to evaluate TMS knowledge

Key Assessment Areas:

• Communication skills
• Problem-solving ability
• Technical proficiency in logistics systems

Application Tips:

• Demonstrate familiarity with TMS and logistics tracking
• Highlight strong customer service experience
• Prepare examples of past problem-solving scenarios

ATS Keywords: Logistics, TMS, Customer Service, Relationship Management, Monitoring Shipments

ASSUMPTION: The application process emphasizes technical skills and customer service aptitude, corresponding with role requirements.

🛠️ Tools & Technologies

• Transportation Management System (TMS)
• Excel, Word, PowerPoint (Office Suite)
• Dashboard Software

ASSUMPTION: Applicants proficient in these tools may have an edge in demonstrating operational effectiveness during assessments.

👔 Cultural Fit Considerations

Company Values:

• Efficiency in logistics management
• Commitment to customer satisfaction
• Innovative problem solving

Work Style:

• Results-oriented
• Collaborative yet self-sufficient
• Continuous improvement mindset

Self-Assessment Questions:

• Are you proactive in handling logistics challenges?
• Can you effectively manage multiple tasks simultaneously?
• Do you possess strong communication skills with external partners?

ASSUMPTION: Alignment with these cultural traits suggests a greater likelihood of success and satisfaction in this role.

⚠️ Potential Challenges

• Managing high volumes of shipment data efficiently
• Maintaining effective communication across multiple stakeholders
• Adapting to evolving logistics technologies
• Handling time-sensitive logistics issues

ASSUMPTION: The role may require handling of logistical challenges under pressure, suggesting a need for resilience and adaptability.

📈 Similar Roles Comparison

• Customer Service Representative in a logistics company
• Logistics Coordinator with less customer interaction
• Supply Chain Analyst with more data-focused responsibilities

ASSUMPTION: Similar roles typically vary by the emphasis on customer interaction and technical skills, which are significant in this position.

📝 Sample Projects

• Improving load tracking accuracy through TMS
• Developing a process for faster detention approvals
• Streamlining communication workflows with carriers

ASSUMPTION: Sample projects highlight the practical application of logistics management principles and communication skills.

❓ Key Questions to Ask During Interview

• What metrics are used to evaluate success in this role?
• How does the team ensure effective communication with all stakeholders?
• What are the biggest challenges currently facing the logistics team?
• How does Uber Freight support employee development?
• What tools are most frequently used for shipment tracking?

ASSUMPTION: Asking informed questions can demonstrate candidate interest and readiness to engage with specific job tasks.

📌 Next Steps for Applicants

To apply for this position:

• Submit your application through this link
• Include an updated resume reflecting relevant logistics experience
• Prepare a cover letter highlighting your customer service approach
• Showcase familiarity with TMS and other relevant technologies
• Be ready for a potential technical interview

⚠️ This job description contains AI-assisted information. Details should be verified directly with the employer before making decisions.