Customer Support Specialist - Swedish and Danish speaker

📌 Core Information

🔹 Job Title: Customer Support Specialist - Swedish and Danish speaker

🔹 Company: Two

🔹 Location: Stockholm, Stockholm, Sweden

🔹 Job Type: Remote

🔹 Category: 📞 Customer Service

🔹 Date Posted: Mon Mar 31 2025

🔹 Experience Level: 0-2 years

🔹 Remote Status: Hybrid (2 days in the office)

📌 Essential Job Details

🚀 Job Overview

Key aspects of this role include:

• Transitioning customers from sales to active use and adoption of Two's services
• Delivering exceptional customer service and exceeding customer expectations
• Utilizing and mastering tools and workflows to keep customers at the center
• Collaborating with various teams to champion customer-centric initiatives

ASSUMPTION: This role plays a strategic part in Two's expansion by directly influencing customer satisfaction and retention. The role requires tech-savvy individuals due to the fintech nature of Two's solutions.

📋 Key Responsibilities

✅ Deliver an exceptional customer experience, consistently exceeding expectations

✅ Take full ownership of customer issues, identifying best solutions

✅ Focus on detail to ensure precision and avoid shortcuts

✅ Collaborate across teams to drive customer-centricity

✅ Provide training and guidance to both merchants and buyers

ASSUMPTION: Responsibilities imply that candidates will need to manage both customer inquiries and internal processes, requiring strong multitasking capabilities.

🎯 Required Qualifications

Education: University degree or relevant experience in a customer-facing role

Experience: Effective communication skills in English and fluency in Swedish and Danish

Required Skills:

• Strong problem-solving skills
• Effective communication
• Technical proficiency in new software and tools

Preferred Skills:

• Experience in fintech or similar startup environments
• Ability to adapt quickly to changing priorities

ASSUMPTION: Preferred skills suggest candidates with fintech knowledge and adaptability will excel, yet emphasis remains on customer interaction and problem solving as fundamental skills.

💰 Compensation & Benefits

Salary Range: Not specified; competitive within the fintech industry

Benefits:

• SEK 5000 annual health and wellness allowance
• SEK 5000 annual learning and training allowance
• Cell phone support (SEK 5000 every 24 months)
• Hybrid work model with flexibility

Working Hours: Full-time, 40 hours per week with flexibility for remote working

ASSUMPTION: The benefits package is robust, suggesting the company places a strong emphasis on employee well-being and professional development.

📌 Applicant Insights

🔍 Company Context

Industry: Financial Services, specializing in B2B payment solutions

Company Size: 105 employees, offering a dynamic and close-knit work environment typical of startups

Founded: 2020, making it a relatively new company with rapid growth potential

Company Description:

• Transforms B2B commerce with flexible payment solutions
• Uses AI-driven engines for fraud prevention and credit underwriting
• Operates across significant European markets, driving B2B transaction efficiency

Company Specialties:

• B2B payments and transactions
• Fraud risk management
• E-commerce and improved cash flow solutions

Company Website: http://www.two.inc

ASSUMPTION: Company context emphasizes innovation and growth, suggesting a fast-paced environment where learning agility is crucial.

📊 Role Analysis

Career Level: Entry to mid-level, aimed at those with some experience but open to new graduates with relevant skills

Reporting Structure: Likely reports to the Operations team leader or Customer Support management

Work Arrangement: Hybrid work arrangement with office presence required

Growth Opportunities:

• Potential to advance to team lead roles within customer support
• Opportunities to engage with cross-functional projects
• Skill development in fintech industry tools and processes

ASSUMPTION: Rapid company growth will likely present advancement opportunities, particularly for those who excel in execution and cross-department initiatives.

🌍 Location & Work Environment

Office Type: Contemporary office setting in a central location

Office Location(s): Birger Jarlsgatan 79, Stockholm

Geographic Context:

• Located in a major Scandinavian city with robust business infrastructures
• Proximity to key commercial and financial hubs
• Diverse and international community setting

Work Schedule: Flexibility with a hybrid model, primarily remote with mandatory office days

ASSUMPTION: Location in Stockholm suggests a vibrant metropolitan work environment with opportunities for networking in the fintech and tech sectors.

💼 Interview & Application Insights

Typical Process:

• Initial screening via phone or video call
• Technical and skills assessment
• Interview with team leader or management

Key Assessment Areas:

• Cultural fit and adaptability
• Technical proficiency and problem-solving ability
• Communication and customer service skills

Application Tips:

• Highlight customer service achievements
• Demonstrate proficiency in Swedish and Danish
• Emphasize any fintech or technical experience

ATS Keywords: Customer Support, Swedish, Danish, Fintech, Problem Solving, Communication, Technical Skills

ASSUMPTION: The interview process will likely prioritize candidates who exhibit both language skills and a strong customer service approach.

🛠️ Tools & Technologies

• Customer Relationship Management (CRM) tools
• Payment and transaction processing systems
• Communication and collaboration platforms (e.g., Slack, Microsoft Teams)

ASSUMPTION: Familiarity with standard CRM tools and collaboration platforms is expected, due to the role's focus on customer interaction and teamwork.

👔 Cultural Fit Considerations

Company Values:

• Innovation in payments and transactions
• Commitment to customer-centric service
• Empowerment and ownership thinking

Work Style:

• Agility and adaptability to fast-paced changes
• Collaborative and communicative team dynamics
• Detail-oriented and quality-focused approach

Self-Assessment Questions:

• Am I comfortable working in a rapidly changing fintech environment?
• Can I leverage my language skills effectively in customer interactions?
• Do I thrive in roles that require cross-department collaboration?

ASSUMPTION: A cultural fit will likely involve showing enthusiasm for fintech innovations and a commitment to improving customer experiences.

⚠️ Potential Challenges

• Navigating the complexities of B2B payment systems
• Managing high customer expectations while maintaining service quality
• Adapting quickly to new technologies and processes
• Balancing remote working with mandatory office days

ASSUMPTION: The role's challenges are typical of a fast-growing fintech startup where the need for rapid learning and adaptation is paramount.

📈 Similar Roles Comparison

• Roles in similar startups may require a broader technical skill set
• Customer support in larger companies may have more specialized function divisions
• Similar roles might offer less flexibility in remote work arrangements

ASSUMPTION: While similar roles exist, Two's focus on rapid scaling and cutting-edge solutions differentiates its employee experience.

📝 Sample Projects

• Developing a framework for transitioning customers to new BNPL systems
• Creating a collaborative initiative to enhance cross-team communication
• Implementing new CRM tools to streamline customer support processes

ASSUMPTION: Projects will likely focus on optimizing processes and boosting customer satisfaction using innovative technologies.

❓ Key Questions to Ask During Interview

• How is success measured for customer support roles at Two?
• What are the team’s main priorities for the upcoming year?
• How does Two support career progression within the company?
• What types of technical training are provided to new hires?
• How does the company maintain its commitment to customer-centricity?

ASSUMPTION: Questions reflect the role's emphasis on service quality, collaborative culture, and the company's growth strategy.

📌 Next Steps for Applicants

To apply for this position:

• Submit your application through this link
• Include a cover letter highlighting your relevant experiences
• Prepare for potential language proficiency assessments
• Research company's BNPL solutions to discuss intelligently during interviews
• Ensure your resume uses ATS-friendly keywords mentioned above

⚠️ This job description contains AI-assisted information. Details should be verified directly with the employer before making decisions.