CUSTOMER SUPPORT SUPERVISOR - 55013617

📌 Core Information

🔹 Job Title: Customer Support Supervisor - 55013617

🔹 Company: State of Florida, Department of Transportation

🔹 Location: Orlando, Florida, United States

🔹 Job Type: On-site

🔹 Category: 📞 Customer Service

🔹 Date Posted: March 31, 2025

🔹 Experience Level: 2-5 years

🔹 Remote Status: Not specified

📌 Essential Job Details

🚀 Job Overview

Key aspects of this role include:

• Supervise and coordinate the activities of the Guest Services and mailroom staff.
• Ensure proper and efficient mailroom operations and vehicle fleet management.
• Develop and maintain work standards and ensure compliance with postal regulations.
• Provide excellent customer service and support in the Florida Department of Transportation headquarters.

ASSUMPTION: This role requires strong organizational and supervisory skills to manage both personnel and operational logistics effectively. The context implies the importance of communication and adherence to detailed procedures.

📋 Key Responsibilities

✅ Supervise, coordinate, and perform routine and non-routine duties of the Guest Services and mailroom.

✅ Coordinate and organize daily activities of the staff ensuring proper mail delivery and pickup.

✅ Develop, implement, and maintain work standards and procedures for mail and guest services.

✅ Schedule staff hours to ensure coverage and manage incoming and outgoing mail processes.

✅ Manage and maintain the motor pool fleet, including vehicle reservations and maintenance schedules.

✅ Assist in emergency tasks like fire drills and building evacuations.

ASSUMPTION: The responsibilities suggest a need for multitasking and leadership skills to handle the diverse operations of guest services and logistics efficiently.

🎯 Required Qualifications

Education: Not specified, but a background in management or customer service could be beneficial.

Experience: 2-5 years in a supervisory or customer service role is likely required.

Required Skills:

• Knowledge of management principles.
• Excellent customer service skills.
• Proficiency in data collection and analysis.

Preferred Skills:

• Experience with postal and vehicle management systems.
• Strong problem-solving abilities.

ASSUMPTION: Practical experience in a similar environment, especially in government services, would enhance a candidate's suitability for this position.

💰 Compensation & Benefits

Salary Range: $59,471.98 - $76,963.74 annually

Benefits:

• Health insurance (over 90% employer paid)
• Retirement package
• Tuition waiver for public college courses

Working Hours: 40 hours per week

ASSUMPTION: The benefits package is aligned with the general offerings typical in governmental positions, supporting long-term employment and career growth.

📌 Applicant Insights

🔍 Company Context

Industry: Government Administration, focusing on transportation and safety

Company Size: 1,001-5,000 employees, offering a broad scope for career progression within the public sector.

Founded: Organizational establishment details not specified.

Company Description:

• Improves safety and mobility in Florida's transportation.
• Encourages innovation within the transportation system.
• Supports employees with a strong benefits framework.

Company Specialties: Not specified

Company Website: https://www.fdacs.gov

ASSUMPTION: The position being offered by a state department suggests stable employment and a commitment to public service improvement.

📊 Role Analysis

Career Level: Supervisory, with the potential for leadership developments and managerial responsibilities

Reporting Structure: Likely reports to higher departmental management within FDOT

Work Arrangement: Fully on-site to manage operational duties effectively

Growth Opportunities:

• Expand leadership skills by managing a small team.
• Gain experience in public sector logistics management.
• Opportunity for career advancement within the state department.

ASSUMPTION: This role offers substantial opportunities for professional growth and skill development in government administration and service supervision.

🌍 Location & Work Environment

Office Type: Governmental administrative office with a structured and professional environment

Office Location(s): Orlando, Florida

Geographic Context:

• Part of a large, well-developed transportation network.
• Centralized location offers easy access to facilities and services.
• Cultural and recreational activities available in Orlando.

Work Schedule: Standard government operational hours with occasional need for flexibility during emergencies

ASSUMPTION: The structured office environment allows for a professional and steady work setting conducive for long-term employment.

💼 Interview & Application Insights

Typical Process:

• Submit application online through the state's career portal.
• Initial screening by HR for basic qualifications.
• In-person/remote interviews with department heads.

Key Assessment Areas:

• Leadership and management abilities.
• Customer service effectiveness.
• Operational and logistical knowledge.

Application Tips:

• Emphasize experience with customer service and management in the resume.
• Prepare examples of problem-solving instances during the interview.
• Research Florida Department of Transportation's goals and align your skills with them.

ATS Keywords: Customer Service Supervisor, Mailroom Operations, Vehicle Fleet Management, Government Administration

ASSUMPTION: Candidates should highlight relevant public sector and management experience, tailoring their resumes to display key competencies reflected in the job description.

🛠️ Tools & Technologies

• Digital phone console for handling communication tasks.
• Fleet management software for vehicle operations.
• Standard office software for data collection and report generation.

ASSUMPTION: Familiarity with government IT systems and standard office technology will facilitate a smoother transition into this role.

👔 Cultural Fit Considerations

Company Values:

• Commitment to safety and innovation.
• Supportive work environment that values diversity and inclusion.
• Dedication to public service and improvement.

Work Style:

• Structured and detail-oriented work approach.
• Ability to lead and collaborate in team settings.
• Adaptable to changing needs and priorities.

Self-Assessment Questions:

• Am I comfortable working in a structured government setting?
• Can I manage a team and maintain operational efficiency simultaneously?
• Do I align with the department’s commitment to public service?

ASSUMPTION: The role's success relies on one's alignment with the governmental culture, requiring adaptability and a focus on process efficiency and team leadership.

⚠️ Potential Challenges

• Managing diverse operational priorities in guest services and logistics.
• Ensuring compliance with postal regulations and vehicle use policies.
• Balancing supervisory duties with direct operational tasks.
• Responding effectively to emergency protocol requirements.

ASSUMPTION: Candidates may encounter challenges related to balancing leadership and detailed operational tasks, necessitating strong multitasking abilities.

📈 Similar Roles Comparison

• Offers public sector job stability compared to private sector equivalents.
• Greater emphasis on compliance and regulation in government positions.
• Slightly broader scope in terms of responsibility mix (e.g., both logistics and customer service).

ASSUMPTION: The role is similar to private sector equivalents but includes unique public administration challenges and benefits.

📝 Sample Projects

• Revamping mailroom procedures to improve efficiency.
• Implementing a new fleet management system for track maintenance schedules.
• Conducting training programs for staff on updated postal guidelines.

ASSUMPTION: Projects will likely focus on improving operational efficiency and compliance with state transportation guidelines.

❓ Key Questions to Ask During Interview

• What are the main challenges the department currently faces in guest services?
• How does the department define success for the customer support supervisor role?
• What opportunities are there for professional development and growth?
• Can you describe the team dynamics in the mailroom and guest services?
• How does the department handle feedback and continuous improvement?

ASSUMPTION: Questions should focus on department goals, team dynamics, and opportunities for career development within the role.

📌 Next Steps for Applicants

To apply for this position:

• Submit your application through the State of Florida Career Portal
• Prepare your résumé focusing on leadership and customer service experience.
• Include tailored cover letter highlighting relevant skills.
• Contact Jerry Karp at Jerry.Karp@dot.state.fl.us for specific inquiries.
• Complete any required assessments as prompted during the application process.

⚠️ This job description contains AI-assisted information. Details should be verified directly with the employer before making decisions.