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Customer Transformation - Marketing & Commerce Experienced Associate

PwC
Full-time
On-site
United States
🌐 Digital Marketing

πŸ“Œ Core Information

πŸ”Ή Job Title: Customer Transformation - Marketing & Commerce Experienced Associate

πŸ”Ή Company: PwC

πŸ”Ή Location: New York - 300 Madison Avenue, NY-New York, IN-Indianapolis, NC-Raleigh, NC-Charlotte, IL-Chicago

πŸ”Ή Job Type: Full-Time

πŸ”Ή Category: Business Consulting and Services

πŸ”Ή Date Posted: May 21, 2025

πŸ”Ή Experience Level: 0-2 years

πŸ”Ή Remote Status: On-site

πŸš€ Job Overview

Key aspects of this role include:

  • Working in PwC's Customer Consulting team, focusing on Customer Experience
  • Engaging in client projects and tasks while improving skills and knowledge
  • Building meaningful client relationships and supporting senior team members
  • Learning to lead and motivate others, and enhancing personal brand with technical knowledge

ASSUMPTION: This role is designed for early-career professionals seeking to gain experience in customer consulting and develop their skills in a fast-paced environment.

πŸ“‹ Key Responsibilities

βœ… Engaging in client projects and tasks to deliver quality work

βœ… Improving skills and knowledge for quality outcomes

βœ… Building meaningful client relationships

βœ… Learning to lead and motivate others

βœ… Enhancing personal brand with technical knowledge

βœ… Utilizing firm resources and technology

βœ… Supporting senior team members

βœ… Performing research and analytical tasks

ASSUMPTION: The role requires a balance of learning, contributing to projects, and building client relationships, with a focus on continuous improvement and skill development.

🎯 Required Qualifications

Education: Bachelor's Degree

Experience: 1 year of experience in a consulting role at a major utility company or professional services firm

Required Skills:

  • Analytical skills
  • Client engagement
  • Business processes
  • Technical knowledge
  • Research skills
  • Communication skills
  • Feedback
  • Commercial awareness

Preferred Skills:

  • Master's Degree
  • Understanding of customer business processes and operational areas
  • Experience in Oracle CC&B and/or SAP environments
  • Experience utilizing Marketo and Adobe
  • Analyzing and comprehending business integration points
  • Leveraging MS Office suite for metrics and analyzes
  • Conducting business process re-engineering

ASSUMPTION: While a Bachelor's Degree and 1 year of consulting experience are required, a Master's Degree and experience in relevant software environments are preferred for success in this role.

πŸ’° Compensation & Benefits

Salary Range: $75,000 - $118,000 per year, plus an annual discretionary bonus

Benefits:

  • Medical
  • Dental
  • Vision
  • 401k
  • Holiday pay
  • Vacation
  • Personal and family sick leave

Working Hours: Full-time, with up to 80% travel required

ASSUMPTION: The salary range is based on the role's requirements and the company's compensation structure for early-career consultants.

πŸ“Œ Applicant Insights

πŸ” Company Context

Industry: PwC is a multinational professional services network headquartered in London, UK. It operates as a network of firms in 157 countries, providing services such as assurance, tax, and consulting to a wide range of clients.

Company Size: PwC is one of the "Big Four" accounting organizations, employing over 299,700 people worldwide. This size offers opportunities for growth and diverse experiences but may also present a more structured and hierarchical work environment.

Founded: PwC was founded in 1913, providing a rich history and established reputation in the professional services industry.

Company Description:

  • PwC provides a range of services, including audit, tax, and consulting, to help organizations build public trust and enhance value
  • The company operates in 157 countries, with a presence in major cities around the world
  • PwC is committed to building a diverse and inclusive workforce, with a focus on attracting and retaining top talent

Company Specialties:

  • Assurance
  • Tax services
  • Consulting
  • Global outsourcing solutions
  • Auditing
  • Advisory services
  • Acceleration center

Company Website: http://www.pwc.com/ar

ASSUMPTION: PwC's large size and global presence offer opportunities for career growth and international exposure, while its established reputation provides a strong foundation for professional development.

πŸ“Š Role Analysis

Career Level: This role is designed for early-career professionals seeking to gain experience in customer consulting and develop their skills in a fast-paced environment.

Reporting Structure: As an Associate, you will report to Senior Team Members and work closely with them to support client projects and tasks.

Work Arrangement: This role requires up to 80% travel, with a focus on client engagement and project delivery.

Growth Opportunities:

  • Exposure to clients to build meaningful client connections
  • Learning to lead and motivate others
  • Expanding technical knowledge of firm services and technology resources
  • Potential for career progression within PwC's Customer Consulting team

ASSUMPTION: This role offers opportunities for professional growth and development, with a focus on learning, contributing to projects, and building client relationships.

🌍 Location & Work Environment

Office Type: PwC's offices are typically located in major cities, with a professional and collaborative work environment.

Office Location(s): New York - 300 Madison Avenue, NY-New York, IN-Indianapolis, NC-Raleigh, NC-Charlotte, IL-Chicago

Geographic Context:

  • New York: A major global financial hub with a fast-paced and dynamic business environment
  • Indianapolis, Raleigh, Charlotte, and Chicago: Major cities in the United States, each offering unique cultural and professional experiences

Work Schedule: Full-time, with up to 80% travel required

ASSUMPTION: The travel requirement for this role may present challenges in maintaining work-life balance but offers opportunities for exposure to diverse clients and projects.

πŸ’Ό Interview & Application Insights

Typical Process:

  • Online application submission
  • Phone or video screen with a recruiter
  • In-person or video interview with the hiring manager and/or team members
  • Background check and offer extension

Key Assessment Areas:

  • Problem-solving skills and analytical thinking
  • Client management and communication skills
  • Adaptability and learning mindset
  • Cultural fit and alignment with PwC's values

Application Tips:

  • Highlight relevant experience and skills, focusing on consulting, client management, and analytical abilities
  • Tailor your resume and cover letter to emphasize your fit for this specific role within PwC's Customer Consulting team
  • Prepare examples of your problem-solving skills and client management experiences
  • Research PwC's company culture and values to demonstrate your cultural fit

ATS Keywords: Customer consulting, customer experience, client management, analytical skills, problem-solving, professional services, PwC, Associate, early-career, learning mindset

ASSUMPTION: PwC's application process may involve multiple interviews and assessments to evaluate candidates' skills, cultural fit, and potential for growth within the organization.

πŸ› οΈ Tools & Technologies

  • Oracle CC&B
  • SAP
  • Marketo
  • Adobe
  • MS Office suite

ASSUMPTION: Familiarity with these tools and technologies may be beneficial for success in this role, but specific training will be provided as needed.

πŸ‘” Cultural Fit Considerations

Company Values:

  • Act with integrity
  • Work together
  • Reimagine what's possible
  • Show interest in others
  • Make a difference

Work Style:

  • Collaborative and team-oriented
  • Adaptable and responsive to change
  • Focused on delivering quality work and driving results
  • Committed to continuous learning and development

Self-Assessment Questions:

  • Do you align with PwC's values and demonstrate them in your daily work?
  • Are you comfortable working in a fast-paced, collaborative environment with a focus on client delivery?
  • Do you have a learning mindset and a commitment to continuous professional development?

ASSUMPTION: PwC places a strong emphasis on cultural fit and alignment with the company's values, making these factors crucial for success in this role.

⚠️ Potential Challenges

  • Balancing learning and contributing to projects while building client relationships
  • Managing up to 80% travel, which may impact work-life balance
  • Adapting to a fast-paced environment with varying client needs and project scopes
  • Developing technical knowledge and expertise in a short period

ASSUMPTION: These challenges present opportunities for growth and development but may also require significant effort and adaptability.

πŸ“ˆ Similar Roles Comparison

  • This role focuses on customer experience within PwC's Customer Consulting team, while similar roles may have a broader focus on customer management or other aspects of consulting
  • PwC's global presence and established reputation offer unique opportunities for career growth and international exposure
  • Career progression within PwC's Customer Consulting team may involve moving into more senior roles or specializing in specific aspects of customer consulting

ASSUMPTION: While this role shares similarities with other consulting positions, its focus on customer experience and PwC's unique offerings set it apart.

πŸ“ Sample Projects

  • Conducting customer experience audits and identifying areas for improvement
  • Developing customer journey maps and designing seamless customer experiences
  • Implementing and optimizing customer relationship management (CRM) systems, such as Oracle CC&B or SAP

ASSUMPTION: These sample projects illustrate the hands-on, client-focused nature of the role and the opportunity to make a tangible impact on customer experience initiatives.

❓ Key Questions to Ask During Interview

  • What are the most pressing customer experience challenges faced by PwC's clients, and how does this role address them?
  • How does this role support the growth and development of early-career consultants within PwC's Customer Consulting team?
  • What opportunities are there for career progression within PwC, and how does this role contribute to that growth?
  • How does PwC support work-life balance for employees, particularly those in travel-intensive roles?
  • What are the key priorities for success in this role, and how do they align with PwC's values and company culture?

ASSUMPTION: Asking these questions demonstrates your interest in the role, the company, and your own professional development.

πŸ“Œ Next Steps for Applicants

To apply for this position:

⚠️ This job description contains AI-assisted information. Details should be verified directly with the employer before making decisions.