- **Job Title:** Customer Transformation - Marketing & Commerce Experienced Associate
- **Company:** PwC
- **Location:** New York, NY (with remote flexibility)
- **Job Type:** Full-Time
- **Category:** Customer Management
- **Date Posted:** April 22, 2025
- **Experience Level:** 0-2 years
- **Remote Status:** Hybrid (up to 80% travel)
**🚀 Job Overview**
Key aspects of this role include:
- Contributing to client projects and tasks while improving skills and knowledge for quality outcomes.
- Building meaningful client relationships and supporting senior team members.
- Learning to lead and motivate others, and enhancing personal brand with technical knowledge.
- Utilizing firm resources and technology to deliver quality work.
**ASSUMPTION:** This role is designed for early-career professionals seeking to gain experience in customer consulting and develop their skills in a fast-paced, dynamic environment.
**📋 Key Responsibilities**
- Engage in client projects and tasks, improving skills and knowledge for quality outcomes.
- Build meaningful client relationships and support senior team members.
- Perform research and analytical tasks, and conduct business process re-engineering.
- Contribute to client engagement and projects while developing skills and knowledge to deliver quality work.
**ASSUMPTION:** The role requires a balance of technical skills, strong communication, and the ability to adapt to various clients and team members.
**🎯 Required Qualifications**
- **Education:** Bachelor's Degree (Master's Degree preferred)
- **Experience:** 1 year of experience in a consulting role at a major utility company or professional services firm
- **Required Skills:**
- Strong analytical skills
- Excellent communication skills
- Ability to work in a team environment
- Proficiency in MS Office Suite
- **Preferred Skills:**
- Understanding of customer business processes and operational areas
- Experience with Oracle CC&B and/or SAP environments
- Familiarity with Marketo and Adobe
- Ability to perform in business integration points and leverage metrics for analysis
**ASSUMPTION:** While a Master's Degree is preferred, the role is designed to be accessible to early-career professionals with relevant experience.
**💰 Compensation & Benefits**
- **Salary Range:** $75,000 - $118,000 (USD) plus an annual discretionary bonus
- **Benefits:**
- Medical, dental, and vision insurance
- 401k plan
- Holiday pay
- Vacation and personal/family sick leave
- **Working Hours:** Full-time (40 hours/week) with up to 80% travel required
**ASSUMPTION:** The salary range is competitive for early-career professionals in the consulting industry and reflects the role's requirements for travel and client engagement.
**📌 Applicant Insights**
**🔍 Company Context**
- **Industry:** Business Consulting and Services
- **Company Size:** 5,001-10,000 employees
- **Founded:** 1913
- **Company Description:** PwC is a global network of firms delivering quality assurance, tax, and consulting services. Their purpose is to build trust and solve important problems.
- **Company Specialties:** Assurance, Tax, Advisory, Global Outsourcing Solutions, Audit, Consulting, and Acceleration Center
**📊 Role Analysis**
- **Career Level:** Early-career professional
- **Reporting Structure:** Reports to senior team members and works closely with clients
- **Work Arrangement:** Hybrid (up to 80% travel)
- **Growth Opportunities:** Develop skills and knowledge, build personal brand, and advance within the firm
**🌍 Location & Work Environment**
- **Office Type:** Hybrid (onsite and remote)
- **Office Location(s):** New York, NY (with remote flexibility)
- **Geographic Context:** New York City offers a diverse and vibrant work environment with numerous cultural and professional opportunities.
- **Work Schedule:** Full-time (40 hours/week) with up to 80% travel required
**💼 Interview & Application Insights**
- **Typical Process:** Online application, phone/ video screen, in-person interviews, and final decision
- **Key Assessment Areas:** Technical skills, communication, problem-solving, and cultural fit
- **Application Tips:**
- Tailor your resume and cover letter to highlight relevant skills and experiences.
- Prepare examples of your analytical skills and client engagement experiences.
- Research PwC's values and be ready to discuss how you embody them.
**🛠️ Tools & Technologies**
- MS Office Suite
- Oracle CC&B and/or SAP environments (preferred)
- Marketo and Adobe (preferred)
**👔 Cultural Fit Considerations**
- **Company Values:** Act with integrity, work together, reimagine what's possible, interest and care, make a difference
- **Work Style:** Collaborative, dynamic, fast-paced, client-focused
- **Self-Assessment Questions:**
- How do you embody PwC's values in your work?
- How do you adapt to working with diverse clients and team members?
- How do you balance technical skills with strong communication and collaboration?
**⚠️ Potential Challenges**
- The role requires up to 80% travel, which may be challenging for those who prefer a more stationary work arrangement.
- The fast-paced environment may be overwhelming for those who prefer a slower pace of work.
**📈 Similar Roles Comparison**
- This role is similar to other entry-level consulting positions but focuses specifically on customer management and experience.
- The role offers opportunities for growth and skill development within the firm's customer consulting practice.
**📝 Sample Projects**
- Analyzing customer touchpoints and designing customer journey maps
- Conducting business process re-engineering to improve customer experience
- Utilizing Oracle CC&B and/or SAP environments to enhance customer management processes
**❓ Key Questions to Ask During Interview**
- What are the most challenging aspects of this role, and how can I best prepare for them?
- How does this role support my long-term career goals within the firm?
- What opportunities are there for professional development and growth in this role?
**📌 Next Steps for Applicants**
- To apply for this position, submit your application through the provided link.
- Customize your resume and cover letter to highlight relevant skills and experiences.
- Prepare examples of your analytical skills and client engagement experiences.
- Follow up with the hiring manager after your interview, expressing your interest in the role and asking any remaining questions.
- ⚠️ This job description contains AI-assisted information. Details should be verified directly with the employer before making decisions.
