Danish Content Moderator - Barcelona

📌 Core Information

🔹 Job Title: Danish Content Moderator - Barcelona

🔹 Company: Teleperformance Spain

🔹 Location: Barcelona, Catalonia, Spain

🔹 Job Type: Full-time

🔹 Category: Customer Service & Support

🔹 Date Posted: April 3, 2025

🔹 Experience Level: Entry-level (0-2 years)

🔹 Remote Status: On-site

🚀 Job Overview

Key aspects of this role include:

• Ensuring a safe and positive user experience on a popular social media platform
• Collaborating with teams to improve moderation strategies
• Working in a dynamic, multicultural environment
• Opportunities for career growth within the company

ASSUMPTION: This role requires a strong affinity for social media and a keen eye for detail. Previous content moderation or customer service experience is a plus but not required.

📋 Key Responsibilities

✅ Review user-generated content to ensure compliance with guidelines

✅ Monitor platforms for inappropriate or harmful material and take necessary actions

✅ Collaborate with teams to improve moderation strategies and ensure a safe user environment

ASSUMPTION: This role involves working with sensitive content and may require handling distressing material. Applicants should be prepared for this aspect of the job.

🎯 Required Qualifications

Education: Completed studies (ESO/High School or higher)

Experience: Entry-level (0-2 years) in content moderation, customer service, or contact centers is a plus but not required

Required Skills:

• C2 level of Danish and advanced English
• Strong affinity for social media
• Goal-driven and proactive
• Detail-oriented

Preferred Skills:

• Experience in content moderation, customer service, or contact centers

ASSUMPTION: While previous experience is not required, candidates with relevant experience may have an advantage in this role.

💰 Compensation & Benefits

Salary Range: €18,000 - €22,000 per year (based on industry standards for entry-level content moderator roles in Barcelona)

Benefits:

• Health insurance discount
• Wellness programs
• Free coffee and fruit
• Initial training and ongoing coaching

Working Hours: 38.5 hours per week, Monday to Sunday, with fixed working hours and 2 days off per week. Shifts: Morning (08:00-16:00) or Afternoon (16:00-00:00)

ASSUMPTION: The salary range provided is an estimate based on industry standards for entry-level content moderator roles in Barcelona. Actual salary may vary based on individual performance and company policies.

📌 Applicant Insights

🔍 Company Context

Industry: Teleperformance is a global leader in digitally-powered business services, supporting the world’s best brands with omnichannel customer experience, digital solutions, and AI-powered tools.

Company Size: Teleperformance has over 10,000 employees worldwide, providing a large and diverse work environment.

Founded: Teleperformance was founded in 1978 and has since grown into a global company with a strong presence in Europe, Asia, and Latin America.

Company Description:

• Teleperformance offers a wide range of services, including customer experience, sales, technical support, and credit and collection services
• The company operates in over 80 countries and supports more than 400 clients from various industries
• Teleperformance is committed to sustainability and responsible business practices

Company Specialties:

• Omnichannel customer experience
• Rightshore delivery model
• Analytics solutions
• HomeBase and VIP Solutions
• Sales and digital solutions
• Face-to-face and internet interactions
• BPO and AI-powered tools

Company Website: http://www.tp.com

ASSUMPTION: Teleperformance's global presence and diverse client base offer opportunities for career growth and exposure to various industries.

📊 Role Analysis

Career Level: Entry-level (0-2 years) with opportunities for growth within the company

Reporting Structure: This role reports directly to the Content Moderation Team Lead

Work Arrangement: On-site, full-time position with fixed working hours and 2 days off per week

Growth Opportunities:

• Career progression within the Content Moderation team
• Opportunities to move into other teams or departments within the company
• Professional development and training opportunities

ASSUMPTION: This entry-level role provides a solid foundation for a career in content moderation or related fields, with opportunities for growth and development within the company.

🌍 Location & Work Environment

Office Type: Modern office near Glories mall, with free coffee and fruit

Office Location(s): 21, Rue Balzac, Paris, Île-de-France 75008, FR

Geographic Context:

• Barcelona is a vibrant, multicultural city with a strong tech industry
• The office is located in a central area with easy access to public transportation
• The city offers a high quality of life, with numerous cultural attractions and outdoor activities

Work Schedule: 38.5 hours per week, Monday to Sunday, with fixed working hours and 2 days off per week. Shifts: Morning (08:00-16:00) or Afternoon (16:00-00:00)

ASSUMPTION: The work environment is dynamic and multicultural, with a focus on collaboration and teamwork.

💼 Interview & Application Insights

Typical Process:

• Online application and resume screening
• Phone or video call interview with the hiring manager
• On-site assessment and training session
• Final decision and job offer

Key Assessment Areas:

• Language proficiency in Danish and English
• Attention to detail and ability to handle sensitive content
• Problem-solving skills and ability to work independently
• Cultural fit and alignment with company values

Application Tips:

• Highlight any relevant experience in content moderation, customer service, or related fields
• Demonstrate your strong affinity for social media and understanding of online communities
• Showcase your proactivity and goal-driven approach in your cover letter and interview

ATS Keywords: Content Moderation, Customer Service, Social Media, Detail Orientation, Proactivity, Goal-Driven, Danish, English

ASSUMPTION: The application process may vary depending on the volume of applicants and the company's hiring needs.

🛠️ Tools & Technologies

• Social media platforms (e.g., Facebook, Instagram, Twitter)
• Content moderation tools and software
• Collaboration and communication tools (e.g., Slack, Microsoft Teams)

ASSUMPTION: The specific tools and technologies used may vary depending on the client and the project.

👔 Cultural Fit Considerations

Company Values:

• Customer-centric
• Integrity
• Excellence
• Empowerment
• Innovation

Work Style:

• Collaborative and team-oriented
• Adaptable and flexible
• Results-driven
• Committed to continuous learning and improvement

Self-Assessment Questions:

• Do you have a strong affinity for social media and a keen eye for detail?
• Are you comfortable handling sensitive content and working independently?
• Do you thrive in a dynamic, multicultural work environment?

ASSUMPTION: Applicants who align with Teleperformance's company values and work style are more likely to succeed in this role and within the company.

⚠️ Potential Challenges

• Handling distressing or sensitive content may be challenging for some applicants
• Working on weekends and evenings may impact work-life balance for some individuals
• The dynamic and fast-paced nature of the role may require adaptability and quick decision-making
• Applicants may face competition from other candidates with relevant experience

ASSUMPTION: These challenges can be mitigated by proper training, support, and open communication within the team.

📈 Similar Roles Comparison

• This role is similar to other content moderator positions but may have different language requirements or work arrangements
• Content moderation is a specialized field within customer service and support, with its own unique challenges and rewards
• Career progression may involve moving into other teams or departments within the company, such as customer experience or sales

ASSUMPTION: Applicants should research other content moderator roles and customer service positions to better understand the industry and their career prospects.

📝 Sample Projects

• Reviewing and moderating user-generated content on a popular social media platform
• Collaborating with teams to develop and implement new moderation strategies
• Participating in training sessions and workshops to improve skills and knowledge

ASSUMPTION: These sample projects are based on the core responsibilities and required qualifications listed in the job description.

❓ Key Questions to Ask During Interview

• What are the most common challenges faced by content moderators in this role?
• How does the company support employees in handling sensitive or distressing content?
• What opportunities are there for career growth and development within the Content Moderation team and the company as a whole?
• How does the company ensure a positive and inclusive work environment for its employees?
• What is the typical work-life balance for employees in this role?

ASSUMPTION: These interview questions are designed to help applicants better understand the role, the company, and the work environment.

📌 Next Steps for Applicants

To apply for this position:

• Submit your application through this link
• Tailor your resume to highlight your language skills, attention to detail, and any relevant experience in content moderation, customer service, or related fields
• Write a cover letter demonstrating your strong affinity for social media and understanding of online communities
• Prepare for your interview by researching the company, the role, and the industry
• Follow up with the hiring manager after your interview to express your interest in the position

⚠️ This job description contains AI-assisted information. Details should be verified directly with the employer before making decisions.