Danish Content Moderator - Barcelona

📌 Core Information

🔹 Job Title: Danish Content Moderator - Barcelona

🔹 Company: Teleperformance Spain

🔹 Location: Barcelona, Catalonia, Spain

🔹 Job Type: Full-time

🔹 Category: Content Moderation

🔹 Date Posted: July 11, 2025

🔹 Experience Level: Entry-level (0-2 years)

🔹 Remote Status: On-site

🚀 Job Overview

Key aspects of this role include:

• Ensuring a safe and positive user experience on a popular social media platform
• Collaborating with teams to improve moderation strategies
• Working in a dynamic, goal-driven environment
• Opportunity to grow within the company

ASSUMPTION: This role requires a strong affinity for social media and an eye for detail. It's ideal for someone who is proactive and goal-driven, with a keen interest in ensuring a safe online environment.

📋 Key Responsibilities

✅ Review user-generated content to ensure compliance with guidelines

✅ Monitor platforms for inappropriate or harmful material and take necessary actions

✅ Collaborate with teams to improve moderation strategies and ensure a safe user environment

ASSUMPTION: The role involves reviewing content that may be sensitive or disturbing. Applicants should be comfortable with this aspect of the job.

🎯 Required Qualifications

Education: Completed studies (ESO/High School or higher)

Experience: No specific experience required, but content moderation, customer service, or contact center experience is a plus

Required Skills:

• C2 level of Danish and advanced English
• Strong affinity for social media
• Goal-driven and proactive

Preferred Skills:

• Content moderation, customer service, or contact center experience

ASSUMPTION: While experience is not required, it would be beneficial for applicants to have some understanding of content moderation principles and customer service skills.

💰 Compensation & Benefits

Salary Range: The salary range for this role is €18,000 - €22,000 per year (based on industry standards for entry-level content moderator roles in Barcelona).

Benefits:

• Health insurance discount
• Wellness programs

Working Hours: 38.5 hours per week, Monday to Sunday, with fixed working hours and 2 days off per week. Shifts are either morning (08:00-16:00) or afternoon (16:00-00:00).

ASSUMPTION: The salary range provided is an estimate based on industry standards and may vary depending on the candidate's skills and experience.

📌 Applicant Insights

🔍 Company Context

Industry: Teleperformance is a global leader in digitally-powered business services, supporting the world’s best brands with a wide range of services, including content moderation.

Company Size: Teleperformance is a large company with over 10,000 employees worldwide. This means there are plenty of opportunities for growth and career advancement.

Founded: Teleperformance was founded in 1978 and has since grown into a global company with a strong presence in Europe, Asia, and the Americas.

Company Description:

• Teleperformance provides a wide range of services, including customer care, technical support, and content moderation
• The company is committed to supporting its communities, clients, and the environment
• Teleperformance offers a modern office near Glories mall in Barcelona

Company Specialties:

• Omnichannel solutions
• Rightshore delivery model
• Analytics solutions
• HomeBase and VIP solutions
• Sales and digital solutions
• Face-to-face and internet interactions
• Technical support
• BPO and credit and collection services
• Social media management
• AI-powered solutions

Company Website: http://www.tp.com

ASSUMPTION: Teleperformance's global scale and local presence allow it to provide a wide range of services to its clients, ensuring a diverse range of career opportunities for its employees.

📊 Role Analysis

Career Level: This is an entry-level role, ideal for candidates who are just starting their careers in content moderation or customer service.

Reporting Structure: The Danish Content Moderator will report directly to the Content Moderation Team Lead.

Work Arrangement: This is an on-site role, requiring the candidate to work from Teleperformance's office in Barcelona.

Growth Opportunities:

• Progression to senior content moderator roles
• Transition to other areas of the business, such as customer care or technical support
• Opportunities to work on different platforms and with different clients

ASSUMPTION: Given Teleperformance's global presence and wide range of services, there are ample opportunities for career growth and development within the company.

🌍 Location & Work Environment

Office Type: Modern office near Glories mall in Barcelona

Office Location(s): Barcelona, Catalonia, Spain

Geographic Context:

• Barcelona is a vibrant, multicultural city with a strong tech industry
• The office is located in a bustling area with plenty of amenities nearby
• The city offers a high quality of life, with a mild Mediterranean climate and a rich cultural scene

Work Schedule: The work schedule is Monday to Sunday, with fixed working hours and 2 days off per week. Shifts are either morning (08:00-16:00) or afternoon (16:00-00:00).

ASSUMPTION: The work schedule may be challenging for some candidates, as it requires working on weekends and evenings. However, the company offers a health insurance discount and wellness programs to support employees' well-being.

💼 Interview & Application Insights

Typical Process:

• Online application submission
• Phone or video screening
• In-person or virtual interview with the hiring manager
• Background check and onboarding

Key Assessment Areas:

• Language proficiency in Danish and English
• Understanding of social media platforms and trends
• Attention to detail and ability to work quickly and accurately
• Problem-solving skills and ability to work independently
• Cultural fit and alignment with Teleperformance's values

Application Tips:

• Highlight any relevant experience in content moderation, customer service, or contact centers
• Demonstrate a strong affinity for social media and an understanding of online communities
• Showcase your language skills in your resume and cover letter
• Prepare for the interview by researching Teleperformance's services and values

ATS Keywords: Danish, English, social media, content moderation, customer service, contact center, goal-driven, proactive, detail orientation

ASSUMPTION: The application process may involve assessments or tests to evaluate the candidate's language skills and attention to detail.

🛠️ Tools & Technologies

• Social media platforms (e.g., Facebook, Instagram, Twitter)
• Content moderation tools (e.g., Hootsuite, Sprout Social)
• Customer relationship management (CRM) software (e.g., Salesforce, Zendesk)

ASSUMPTION: The specific tools and technologies used may vary depending on the client and the project.

👔 Cultural Fit Considerations

Company Values:

• Customer focus
• Integrity
• Excellence
• Responsibility
• Diversity
• Innovation

Work Style:

• Goal-driven and proactive
• Attention to detail
• Ability to work quickly and accurately
• Strong communication skills
• Cultural sensitivity and awareness

Self-Assessment Questions:

• Do I have a strong affinity for social media and an understanding of online communities?
• Am I comfortable reviewing content that may be sensitive or disturbing?
• Do I align with Teleperformance's values, particularly customer focus, integrity, and excellence?

ASSUMPTION: Teleperformance values diversity and inclusion, and encourages candidates from all backgrounds to apply.

⚠️ Potential Challenges

• Working with sensitive or disturbing content
• Adapting to a shift-based work schedule
• Managing the pressure of meeting performance targets
• Navigating a large, global organization

ASSUMPTION: These challenges can be overcome with the right skills, mindset, and support from the company.

📈 Similar Roles Comparison

• This role is similar to other content moderator positions, but may require more language skills and a stronger understanding of social media trends
• Compared to other customer service roles, this position requires more focus on content review and less on direct customer interaction
• Career progression may involve moving into senior content moderator roles or transitioning to other areas of the business

ASSUMPTION: The specific requirements and responsibilities of similar roles may vary depending on the company and the industry.

📝 Sample Projects

• Reviewing and moderating user-generated content on a popular social media platform
• Collaborating with a team to develop and implement a new moderation strategy
• Assessing the effectiveness of existing moderation guidelines and suggesting improvements

ASSUMPTION: These projects are designed to give candidates a sense of the day-to-day responsibilities and challenges of the role.

❓ Key Questions to Ask During Interview

• What are the most challenging aspects of this role, and how can I prepare for them?
• How does this role fit into the broader content moderation strategy for the client?
• What opportunities are there for professional development and career growth within the company?
• How does Teleperformance support employees' well-being and work-life balance?
• What is the company's approach to diversity, equity, and inclusion?

ASSUMPTION: These questions are designed to help candidates better understand the role, the company, and the work environment.

📌 Next Steps for Applicants

To apply for this position:

• Submit your application through this link
• Tailor your resume to highlight your language skills and any relevant experience in content moderation, customer service, or contact centers
• Prepare a cover letter that demonstrates your strong affinity for social media and understanding of online communities
• If applicable, provide examples of your work or a portfolio that showcases your skills and experience
• Follow up with the hiring manager one week after submitting your application to express your interest in the role

⚠️ This job description contains AI-assisted information. Details should be verified directly with the employer before making decisions.