Dedicated - Content Moderator I

📌 Core Information

🔹 Job Title: Dedicated - Content Moderator I

🔹 Company: PartnerHero x Crescendo

🔹 Location: Metro Manila, Philippines

🔹 Job Type: Full-time, Hybrid

🔹 Category: Content Moderation

🔹 Date Posted: July 14, 2025

🔹 Experience Level: Entry-level (0-2 years)

🔹 Remote Status: On-site with hybrid flexibility

🚀 Job Overview

Key aspects of this role include:

• Moderating user-generated content across various platforms
• Ensuring content adheres to community guidelines and standards
• Working with potentially disturbing content (excluding child safety content)
• Collaborating with team members to improve moderation processes
• Reporting patterns of problematic content to inform policy updates

ASSUMPTION: This role requires a high level of attention to detail, strong decision-making skills, and the ability to work with sensitive content.

📋 Key Responsibilities

✅ Review and moderate user-generated content to ensure compliance with community guidelines and standards

✅ Evaluate content critically to determine context, nuance, and adherence to platform policies

✅ Make informed decisions quickly, even with limited information, to address content violations effectively

✅ Pay close attention to detail to accurately identify and address problematic content

✅ Work closely with team members to share insights, develop best practices, and improve moderation processes

✅ Document and report patterns of problematic content to help inform policy updates and enforcement strategies

ASSUMPTION: This role may involve exposure to disturbing content, and candidates should be comfortable with this aspect.

🎯 Required Qualifications

Education: High school diploma or equivalent

Experience: 1 year of experience in Content Moderation, with experience moderating offensive and disturbing content

Required Skills:

• Strong computer navigational skills
• Excellent communication and interpersonal skills
• Excellent organizational, time management, and follow-up skills
• Strong work ethic and high level of attention to detail and accuracy
• Proven experience in overcoming unexpected difficulties and using logical problem-solving skills
• Comfortable making decisions with limited information available

Preferred Skills:

• Familiarity with NCMEC reports and the TechCoalition's industry classification system
• Generative AI or data labeling experience

ASSUMPTION: Given the nature of the role, candidates should be comfortable working with potentially disturbing content and have strong decision-making skills.

💰 Compensation & Benefits

Salary Range: PHP 25,000 - 35,000 per month (industry standard for entry-level content moderators in Metro Manila)

Benefits:

• Full-time employment
• Competitive compensation based on experience
• A dedicated wellness program, including support from an in-house psychologist
• Attractive benefits package including medical, dental, and vision options based on location
• Access to free posture-based fitness workouts from home
• Paid Sabbatical Leave
• Training opportunities provided by PartnerHero and outside entities
• 1-on-1 coaching with feedback sessions, mentorship, and opportunities for cross-functional development

Working Hours: 40 hours per week, with flexible hybrid work arrangement

ASSUMPTION: The salary range is estimated based on industry standards for entry-level content moderators in Metro Manila. Actual compensation may vary based on experience and performance.

📌 Applicant Insights

🔍 Company Context

Industry: Outsourcing and Offshoring Consulting, specializing in Customer Experience, Customer Support, and Trust & Safety

Company Size: 1,001-5,000 employees, offering a large and diverse work environment

Founded: 2014, with a history of growth and expansion in the outsourcing industry

Company Description:

• PartnerHero is the outsourcing partner for companies that care about quality and people
• Specializes in building exceptional outsourced teams, custom AI solutions, and fully managed end-to-end service
• Now powered by Crescendo, offering the only fully integrated people + AI Customer Support solution

Company Specialties:

• Customer Experience
• Customer Support
• Trust & Safety
• Outsourcing
• Startups
• Technology
• Software Development
• Operations

Company Website: partnerhero.com

ASSUMPTION: PartnerHero x Crescendo is a well-established company in the outsourcing industry, with a strong focus on quality and people-centric solutions.

📊 Role Analysis

Career Level: Entry-level (I) position, offering opportunities for growth and development

Reporting Structure: Reports directly to the Trust & Safety Team Lead

Work Arrangement: Hybrid work arrangement, with a combination of on-site and remote work

Growth Opportunities:

• Advancement to senior content moderator roles
• Transition to team lead or management positions
• Expansion into related fields, such as data analysis or AI development

ASSUMPTION: This role offers opportunities for career growth and development within the company's Trust & Safety division.

🌍 Location & Work Environment

Office Type: Modern, collaborative workspaces with a focus on employee well-being

Office Location(s): Taguig, Metro Manila

Geographic Context:

• Metro Manila is a bustling urban area with a mix of modern and traditional culture
• Taguig is a progressive city with numerous shopping, dining, and entertainment options
• Easy access to public transportation and major highways

Work Schedule: Monday - Friday, 8AM-5PM PT, with flexible hybrid work arrangement

ASSUMPTION: The work environment at PartnerHero x Crescendo is collaborative and employee-focused, with a strong emphasis on well-being and growth.

💼 Interview & Application Insights

Typical Process:

• Online application submission
• Phone or video screening
• In-depth interview with the hiring manager and team members
• Background check and onboarding

Key Assessment Areas:

• Content moderation skills and experience
• Decision-making abilities
• Attention to detail and accuracy
• Communication and interpersonal skills
• Problem-solving and adaptability

Application Tips:

• Highlight relevant experience and skills in your resume, focusing on content moderation and decision-making abilities
• Prepare for scenario-based questions that assess your ability to handle challenging content and make informed decisions
• Demonstrate your understanding of the role and the company's mission and values

ATS Keywords: Content Moderation, Trust & Safety, Community Guidelines, Decision Making, Critical Analysis, Detail Orientation, Team Collaboration, Reporting

ASSUMPTION: The application process for this role is competitive, and candidates should be prepared to demonstrate their skills and experience in content moderation and decision-making.

🛠️ Tools & Technologies

• Content moderation platforms (e.g., CrowdTangle, SocialBlade)
• Project management tools (e.g., Asana, Trello)
• Communication and collaboration tools (e.g., Slack, Microsoft Teams)

ASSUMPTION: The tools and technologies used in this role are standard for content moderation and team collaboration.

👔 Cultural Fit Considerations

Company Values:

• Care for others - Cooperate, empathize, and seek opportunities to put each other first
• Embrace growth - Expand your mind by taking calculated risks, developing your skills, and staying open to change
• Manifest trust - Trust is the bond that allows us to work at our highest levels, as members of a team, in a unified direction. It is continuously earned by delivering on our commitments
• Take ownership - Doing the right thing should come naturally
• Be humble - Seek guidance, receive feedback, ask questions, and listen to your colleagues

Work Style:

• Collaborative and team-oriented
• Adaptable and open to feedback
• Focused on continuous learning and improvement

Self-Assessment Questions:

• Do you feel comfortable working with potentially disturbing content and making decisions based on limited information?
• Are you open to feedback and willing to adapt your approach based on new insights?
• Do you thrive in a collaborative work environment and enjoy working with a diverse team?

ASSUMPTION: Candidates should assess their fit with the company's values and work style to ensure a successful and fulfilling work experience.

⚠️ Potential Challenges

• Exposure to disturbing content may cause emotional distress
• The role may require working with limited information and making decisions quickly
• The hybrid work arrangement may present challenges in maintaining work-life balance
• Competition for roles within the company may be high, offering opportunities for growth but also presenting challenges in advancement

ASSUMPTION: Candidates should be aware of the potential challenges associated with this role and assess their ability to manage these challenges effectively.

📈 Similar Roles Comparison

• Compared to other content moderator roles, this position offers a competitive salary range and comprehensive benefits package
• PartnerHero x Crescendo's focus on quality and people-centric solutions sets it apart from other outsourcing companies
• This role offers opportunities for career growth and development within the company's Trust & Safety division

ASSUMPTION: Candidates should research similar roles and compare the opportunities, benefits, and challenges to make an informed decision.

📝 Sample Projects

• Moderating a high-traffic social media platform for a major brand
• Developing and implementing a content moderation policy for a new product launch
• Collaborating with a cross-functional team to improve the content moderation process and reduce response times

ASSUMPTION: These sample projects illustrate the types of tasks and responsibilities candidates can expect in this role.

❓ Key Questions to Ask During Interview

• Can you describe the team structure and dynamics within the Trust & Safety division?
• How does the company support the well-being of employees who work with potentially disturbing content?
• What opportunities are available for growth and development within the Trust & Safety division?
• How does the company approach work-life balance for hybrid employees?
• What is the company's strategy for maintaining a safe and welcoming environment for users while also respecting their privacy and freedom of expression?

ASSUMPTION: These questions will help candidates gain a deeper understanding of the role, the team, and the company culture.

📌 Next Steps for Applicants

To apply for this position:

• Submit your application through the apply link
• Customize your resume to highlight your relevant experience and skills in content moderation and decision-making
• Prepare a cover letter that demonstrates your understanding of the role and the company's mission and values
• If applicable, provide examples of your content moderation experience or relevant projects
• Follow up with the hiring manager one week after submission to express your interest in the role

⚠️ This job description contains AI-assisted information. Details should be verified directly with the employer before making decisions.