📌 Core Information
🔹 Job Title: Deputy Director, Workforce Operations and Partnerships
🔹 Company: C2 GPS - Southern Nevada
🔹 Location: Las Vegas, NV
🔹 Job Type: On-site
🔹 Category: Business Consulting and Services
🔹 Date Posted: May 2, 2025
🔹 Experience Level: 5-10 years
🔹 Remote Status: On-site
🚀 Job Overview
Key aspects of this role include:
- Overseeing workforce operations and activities for maximum efficiency in service delivery to customers
- Managing the workforce system to meet contracted performance measures and expenditure benchmarks
- Developing and maintaining professional relationships with stakeholders for the benefit of customers
- Leading outreach teams and developing meaningful partnerships for the benefit of customers and the workforce system
- Mentoring and motivating staff to achieve workforce system goals and serve customers with quality service
ASSUMPTION: This role requires a high level of program administration and management skills, with a focus on customer service and stakeholder engagement. It involves working closely with the management team to ensure the effective operation of the workforce system.
📋 Key Responsibilities
✅ Oversees all workforce operations and activities, coordinating career centers for maximum efficiency in service delivery to customers
✅ Manages the workforce system according to established policies and procedures, working with the allotted budget to meet contracted performance measures and expenditure benchmarks
✅ Understands and applies the concept of a performance-driven system, developing and implementing strategies to improve operations and service delivery
✅ Develops and maintains professional relationships with stakeholders, acting as a liaison and resource to community organizations
✅ Identifies training and technical assistance needs for staff and provides necessary tools and resources to accomplish workforce system goals
✅ Collects best practices from within and outside the system and shares them with stakeholders
✅ Advises, mentors, and motivates staff to achieve workforce system goals and serve customers with the most appropriate level of service while emphasizing quality customer service
✅ Contributes to ensuring the safety of customers and staff, maintaining customer confidentiality, and upholding the integrity of operations in career centers and throughout the workforce system
✅ Performs other related duties as assigned
ASSUMPTION: This role requires a high degree of independence and discretion in managing the workforce system and related operations. It involves working closely with the management team to ensure the effective operation of the workforce system and achieving its goals.
🎯 Required Qualifications
Education: Undergraduate degree required, graduate degree preferred
Experience: Eight (8) years of related work experience required, three (3) years of supervisory experience strongly preferred
Required Skills:
- Knowledge of WIOA, workforce development, economic development, and project management
- Strong understanding and extensive knowledge of workforce programs and the workforce system
- Strong experience in budgeting and funds management
- Strong leadership skills, including the ability to motivate and provide guidance to staff, management, and leadership
- Exceptional customer service and interpersonal skills
- Able to work with diverse customers with unique needs and communication styles
- Excellent verbal and written communication skills
- Ability to develop and maintain effective working relationships with management, coworkers, Board staff, and the public
Preferred Skills:
- Valid driver’s license and proof of insurance with a good driving record
ASSUMPTION: This role requires a strong background in workforce development, with a focus on program administration and management. It also requires excellent leadership and communication skills, as well as the ability to work effectively with diverse stakeholders.
💰 Compensation & Benefits
Salary Range: $80,000 - $120,000 per year (Based on industry standards for similar roles in Las Vegas, NV)
Benefits:
- Comprehensive medical, dental, and vision coverage options
- Wellness Reimbursement
- Generous Paid Time Off
- Paid Parental Leave
- 401(K) with 100% Employer Match up to 6% of individual contributions
- Norton LifeLock Identity Theft Protection
- Life Insurance
- Short and Long Term Disability
- Critical Illness Insurance
- Accident Insurance
- Pet Insurance
Working Hours: 40 hours per week, with the possibility of overtime or flexible scheduling as needed
ASSUMPTION: The salary range provided is an estimate based on industry standards for similar roles in Las Vegas, NV. The actual salary may vary depending on the candidate's qualifications and experience.
📌 Applicant Insights
🔍 Company Context
Industry: Business Consulting and Services, focusing on workforce development and management
Company Size: 501-1,000 employees, providing a mid-sized company environment with opportunities for growth and collaboration
Founded: 2010, with a history of providing innovative workforce and career services to Texans, Floridians, and the youth population of Southern Nevada
Company Description:
- C2 GPS is an industry leader providing innovative workforce and career services to Texans, Floridians, and the youth population of Southern Nevada
- The company values include Respect, Communication, Customer Engagement, and Ingenuity, which are embedded in every facet of how they work to deliver a standard of excellence
- C2 GPS’ guiding principle is that to successfully navigate workforce development solutions, employees must be passionate about providing superior customer service to all customers and support the communities where they live and work
Company Specialties:
- Consulting
- Management
- Workforce Operations
Company Website: http://www.c2gps.net/
ASSUMPTION: C2 GPS is a well-established company with a strong reputation for providing innovative workforce and career services. Its mid-sized company environment offers opportunities for growth and collaboration, with a focus on customer service and community engagement.
📊 Role Analysis
Career Level: Mid to Senior-level management position, with opportunities for growth and advancement within the company
Reporting Structure: Reports directly to the Managing Director, working closely with the management team to plan, organize, and direct the day-to-day operations of the workforce system
Work Arrangement: On-site, with the possibility of occasional remote work or flexible scheduling as needed
Growth Opportunities:
- Advancement to higher-level management positions within the company
- Expansion of responsibilities and leadership opportunities as the company continues to grow and expand its services
- Potential relocation to other service delivery areas within the company
ASSUMPTION: This role offers significant opportunities for growth and advancement within the company, with a focus on developing leadership and management skills. It also provides the opportunity to work closely with the management team and contribute to the effective operation of the workforce system.
🌍 Location & Work Environment
Office Type: On-site, with a focus on collaboration and teamwork within the office environment
Office Location(s): Las Vegas, NV
Geographic Context:
- Las Vegas, NV is located in the Mojave Desert, with a hot desert climate and minimal rainfall
- The city is known for its vibrant entertainment industry, with numerous casinos, resorts, and shows
- Las Vegas has a diverse population, with a mix of cultures and backgrounds
Work Schedule: Monday-Friday, 8:00 AM - 5:00 PM, with the possibility of overtime or flexible scheduling as needed
ASSUMPTION: The on-site work environment at C2 GPS provides an opportunity for collaboration and teamwork, with a focus on customer service and community engagement. The Las Vegas location offers a vibrant and diverse cultural experience, with a mix of entertainment and outdoor activities.
💼 Interview & Application Insights
Typical Process:
- Online application submission
- Phone or video screen with the hiring manager
- In-person or virtual interview with the management team
- Background check and reference check
- Job offer and onboarding
Key Assessment Areas:
- Leadership and management skills
- Customer service and communication skills
- Problem-solving and decision-making abilities
- Knowledge of WIOA, workforce development, and project management
- Cultural fit and alignment with company values
Application Tips:
- Tailor your resume and cover letter to highlight your relevant experience and skills for this role
- Demonstrate your understanding of WIOA, workforce development, and project management in your application materials
- Showcase your leadership and management skills, with examples of how you have successfully managed teams and projects in the past
- Highlight your customer service and communication skills, with examples of how you have provided exceptional customer service in previous roles
ATS Keywords: WIOA, workforce development, economic development, project management, budgeting, funds management, leadership, customer service, interpersonal skills, communication skills, performance-driven system, stakeholder engagement, training needs assessment, problem-solving, staff mentoring, confidentiality
ASSUMPTION: The application process for this role is likely to be competitive, with a focus on leadership and management skills, customer service and communication skills, and knowledge of WIOA, workforce development, and project management. Applicants should tailor their application materials to highlight their relevant experience and skills for this role.
🛠️ Tools & Technologies
- Microsoft Office Suite (Word, Excel, PowerPoint)
- Customer Relationship Management (CRM) software
- Project management software (e.g., Asana, Trello, Jira)
- Data analysis and reporting tools (e.g., Tableau, Power BI)
ASSUMPTION: This role requires proficiency in Microsoft Office Suite, with a focus on Word and Excel. Familiarity with CRM software, project management software, and data analysis and reporting tools is also beneficial for this role.
👔 Cultural Fit Considerations
Company Values:
- Respect: Treating all customers, staff, and stakeholders with dignity and respect
- Communication: Fostering open and honest communication within the team and with external stakeholders
- Customer Engagement: Providing exceptional customer service and building relationships with customers and stakeholders
- Ingenuity: Encouraging creativity and innovation in problem-solving and service delivery
Work Style:
- Collaborative: Working closely with the management team and other departments to achieve workforce system goals
- Customer-focused: Prioritizing the needs and preferences of customers in all aspects of service delivery
- Adaptable: Responding quickly and effectively to changes in the workforce system and customer needs
Self-Assessment Questions:
- How do you demonstrate respect and dignity in your interactions with customers and stakeholders?
- Can you provide an example of a time when you fostered open and honest communication within a team or with external stakeholders?
- How do you prioritize the needs and preferences of customers in your approach to service delivery?
ASSUMPTION: C2 GPS values a work environment that is respectful, collaborative, and customer-focused. Applicants should be able to demonstrate their alignment with these values and their ability to work effectively within a team to achieve workforce system goals.
⚠️ Potential Challenges
- Managing a large and diverse team of staff, with varying levels of experience and expertise
- Balancing the needs and preferences of customers with the requirements of the workforce system and contracted performance measures
- Navigating a complex and ever-changing workforce system, with multiple stakeholders and competing priorities
- Maintaining a high level of customer confidentiality and upholding the integrity of operations in career centers and throughout the workforce system
ASSUMPTION: This role presents significant challenges in managing a large and diverse team, balancing customer needs with system requirements, and navigating a complex and ever-changing workforce system. Applicants should be prepared to demonstrate their ability to manage these challenges effectively and achieve workforce system goals.
📈 Similar Roles Comparison
- This role differs from related positions in its focus on workforce operations and partnerships, with a broader scope of responsibilities and a higher level of management and leadership required
- Industry-specific context: The workforce development industry is characterized by a focus on customer service, stakeholder engagement, and continuous improvement in service delivery
- Career path comparison: This role offers opportunities for growth and advancement within the company, with potential progression to higher-level management positions
ASSUMPTION: This role offers unique opportunities for growth and advancement within the company, with a focus on developing leadership and management skills. It also provides the opportunity to work closely with the management team and contribute to the effective operation of the workforce system.
📝 Sample Projects
- Developing and implementing a new customer service training program for career center staff
- Conducting a comprehensive review of workforce system performance metrics and recommending improvements to achieve contracted performance measures
- Leading a team to develop and launch a new outreach initiative to engage underrepresented populations in workforce development services
ASSUMPTION: These sample projects demonstrate the range of responsibilities and leadership opportunities available in this role, with a focus on customer service, performance improvement, and stakeholder engagement.
❓ Key Questions to Ask During Interview
- Can you describe the management team's approach to decision-making and problem-solving, and how this role would contribute to this process?
- How does the company support the professional development and growth of its employees, particularly in management and leadership roles?
- Can you provide an example of a time when the company successfully navigated a significant challenge in the workforce system, and how this role contributed to that success?
- How does the company engage with and support the communities where it operates, and how would this role contribute to that engagement?
- What are the key priorities for this role in the first 90 days, and how would the company support the new hire in achieving these priorities?
ASSUMPTION: These key questions provide an opportunity for applicants to demonstrate their understanding of the role and its requirements, as well as their alignment with the company's values and culture.
📌 Next Steps for Applicants
To apply for this position:
- Submit your application through this link
- Tailor your resume and cover letter to highlight your relevant experience and skills for this role, with a focus on leadership and management skills, customer service and communication skills, and knowledge of WIOA, workforce development, and project management
- Prepare for your phone or video screen with the hiring manager by practicing your responses to common interview questions and researching the company and its mission and values
- Follow up with the hiring manager one week after your interview to express your interest in the role and reiterate your qualifications
⚠️ This job description contains AI-assisted information. Details should be verified directly with the employer before making decisions.
