📌 Core Information
🔹 Job Title: Deputy Director, Workforce Operations and Partnerships
🔹 Company: C2 GPS - Southern Nevada
🔹 Location: Las Vegas, NV, USA
🔹 Job Type: Full-Time, On-Site
🔹 Category: Business Consulting and Services
🔹 Date Posted: May 2, 2025
🔹 Experience Level: 5-10 years
🔹 Remote Status: On-Site
🚀 Job Overview
Key aspects of this role include:
- Overseeing workforce operations and activities for maximum efficiency in service delivery to customers.
- Managing the workforce system according to established policies and collaborating with other departments to meet performance measures and benchmarks.
- Developing and maintaining professional relationships with stakeholders for the benefit of customers and the workforce system.
- Leading outreach teams and acting as a liaison to community organizations.
- Mentoring and motivating staff to achieve workforce system goals and provide exceptional customer service.
ASSUMPTION: This role requires a high level of management and leadership skills, with a strong focus on customer service and stakeholder engagement. The ideal candidate will have extensive experience in workforce development and project management.
📋 Key Responsibilities
✅ Oversees all workforce operations and activities, coordinating career centers for maximum efficiency in service delivery to customers.
✅ Manages the workforce system according to established policies and procedures, working with the allotted budget to serve all customers and meet contracted performance measures and expenditure benchmarks.
✅ Develops and maintains professional relationships with all stakeholders for the benefit of the workforce system customers.
✅ Oversees special projects and business solutions departments, coordinating activities for maximum efficiency in service delivery to customers.
✅ Leads the outreach teams, developing, monitoring, and maintaining meaningful partnerships for the benefit of customers, the workforce system, and collaborates with all system stakeholders.
✅ Identifies training and technical assistance needs for staff and provides or facilitates necessary tools/resources to accomplish workforce system goals.
✅ Advises, mentors, and motivates staff to achieve workforce system goals and serve customers with the most appropriate level of service while emphasizing quality customer service.
ASSUMPTION: The role involves a high degree of responsibility and requires strong leadership, management, and communication skills. The ideal candidate will be able to work well under pressure and maintain a productive work environment.
🎯 Required Qualifications
Education: Undergraduate degree required, graduate degree preferred.
Experience: Eight (8) years of related work experience required, three (3) years of supervisory experience strongly preferred.
Required Skills:
- Knowledge of WIOA, workforce development, economic development, and project management.
- Strong understanding and extensive knowledge of workforce programs and the workforce system.
- Strong experience in budgeting and funds management.
- Strong leadership skills, including the ability to motivate and provide guidance to staff, management, and leadership.
- Exceptional customer service and interpersonal skills.
- Ability to work with diverse customers with unique needs and communication styles.
- Excellent verbal and written communication skills.
- Ability to develop and maintain effective working relationships with management, coworkers, Board staff, and the public.
Preferred Skills:
- Valid driver’s license and proof of insurance with a good driving record.
ASSUMPTION: The ideal candidate will have a strong background in workforce development, with a proven track record of managing and leading teams to achieve operational excellence.
💰 Compensation & Benefits
Salary Range: $80,000 - $120,000 per year (Estimated based on industry standards for similar roles in Las Vegas, NV)
Benefits:
- Comprehensive medical, dental, and vision coverage options
- Wellness Reimbursement
- Generous Paid Time Off
- Paid Parental Leave
- 401(K) with 100% Employer Match up to 6% of individual contributions
- Norton LifeLock Identity Theft Protection
- Life Insurance
- Short and Long Term Disability
- Critical Illness Insurance
- Accident Insurance
- Pet Insurance
Working Hours: Full-time, Monday - Friday, 8:00 AM - 5:00 PM (with flexibility for special projects and events)
ASSUMPTION: The salary range provided is an estimate based on industry standards for similar roles in Las Vegas, NV. The actual salary may vary depending on the candidate's experience and qualifications.
📌 Applicant Insights
🔍 Company Context
Industry: Business Consulting and Services, with a focus on workforce development and operations.
Company Size: 501-1,000 employees, providing a large network of resources and opportunities for growth.
Founded: 2010, with a history of providing innovative workforce and career services to Texans, Floridians, and the youth population of Southern Nevada.
Company Description:
- C2 GPS is an industry leader providing innovative workforce and career services to Texans, Floridians, and the youth population of Southern Nevada.
- The company values include Respect, Communication, Customer Engagement, and Ingenuity, which are embedded in every facet of their work.
- C2 GPS’ guiding principle is that employees must be passionate about providing superior customer service to all customers and support the communities where they live and work.
Company Specialties:
- Consulting
- Management
- Workforce Operations
Company Website: http://www.c2gps.net/
ASSUMPTION: C2 GPS is committed to providing exceptional customer service and building relationships in local communities. The company's values and guiding principles are essential for success in this role.
📊 Role Analysis
Career Level: Mid-level to senior management, with opportunities for growth and advancement within the company.
Reporting Structure: The Deputy Director reports directly to the Managing Director and works closely with the management team to plan, organize, and direct the day-to-day operations of the workforce system.
Work Arrangement: Full-time, on-site position, with the possibility of relocation within the service delivery area.
Growth Opportunities:
- Advancement to a Director or higher-level position within the company.
- Expansion of responsibilities and leadership within the workforce system.
- Opportunities to work on special projects and initiatives, gaining exposure to new aspects of the business.
ASSUMPTION: The Deputy Director role offers a unique opportunity for career growth and development within the company, with a clear path to advancement for high-performing individuals.
🌍 Location & Work Environment
Office Type: On-site, with the possibility of relocation within the service delivery area.
Office Location(s): Las Vegas, NV, USA
Geographic Context:
- Las Vegas, NV, is a vibrant and diverse city with a strong economy and a growing job market.
- The city offers a variety of cultural, entertainment, and recreational opportunities.
- The cost of living in Las Vegas is generally lower than in other major metropolitan areas in the United States.
Work Schedule: Full-time, Monday - Friday, 8:00 AM - 5:00 PM (with flexibility for special projects and events)
ASSUMPTION: The on-site work environment in Las Vegas, NV, provides an ideal setting for the Deputy Director to collaborate with the management team and engage with customers and stakeholders.
💼 Interview & Application Insights
Typical Process:
- Online application submission
- Phone or video screening
- In-person or virtual interview with the hiring manager
- Final interview with key stakeholders
- Background check and reference verification
Key Assessment Areas:
- Leadership and management skills
- Customer service and stakeholder engagement
- Problem-solving and decision-making abilities
- Adaptability and resilience in a fast-paced environment
Application Tips:
- Tailor your resume and cover letter to highlight your relevant experience and skills for this role.
- Demonstrate your understanding of workforce development and operations in your application materials.
- Prepare for behavioral interview questions that focus on your leadership, management, and customer service skills.
ATS Keywords: Workforce Operations, Partnerships, Management, Leadership, Customer Service, Stakeholder Engagement, WIOA, Budgeting, Funds Management, Project Management
ASSUMPTION: The application process for this role is competitive, and candidates should highlight their relevant experience and skills in their application materials to increase their chances of success.
🛠️ Tools & Technologies
- Microsoft Office Suite (Word, Excel, PowerPoint)
- Customer Relationship Management (CRM) software
- Project management tools (e.g., Asana, Trello, Microsoft Project)
- Data analysis and reporting tools (e.g., Tableau, Power BI)
ASSUMPTION: The Deputy Director should be proficient in using Microsoft Office Suite and other relevant tools and technologies to manage workflows, track progress, and analyze data.
👔 Cultural Fit Considerations
Company Values:
- Respect
- Communication
- Customer Engagement
- Ingenuity
Work Style:
- Collaborative and team-oriented
- Results-driven and focused on achieving operational excellence
- Adaptable and responsive to changing priorities and demands
Self-Assessment Questions:
- How do you demonstrate respect and professionalism when working with diverse customers and stakeholders?
- Can you provide an example of a time when you had to adapt to a significant change in priorities or demands, and how did you handle it?
- How do you ensure that customer confidentiality and the integrity of operations are maintained in a career center or workforce system setting?
ASSUMPTION: Candidates who align with C2 GPS' values and work style will be most successful in this role and contribute to the company's mission of providing exceptional customer service and building relationships in local communities.
⚠️ Potential Challenges
- Managing a large team and multiple projects simultaneously, requiring strong organizational and time management skills.
- Working with diverse customers and stakeholders, requiring exceptional communication and interpersonal skills.
- Adapting to changes in priorities and demands, requiring flexibility and resilience.
- Ensuring the safety of customers and staff, requiring a strong commitment to safety protocols and procedures.
ASSUMPTION: The Deputy Director role presents unique challenges that require strong leadership, management, and customer service skills, as well as the ability to adapt to changing priorities and demands.
📈 Similar Roles Comparison
- This role differs from other management positions in the workforce development field in its focus on operations and partnerships, requiring a unique blend of skills and experience.
- Industry-specific context: The workforce development field is dynamic and ever-changing, requiring candidates to stay up-to-date with the latest trends and best practices.
- Career path comparison: The Deputy Director role is a mid-level to senior management position with opportunities for growth and advancement within the company.
ASSUMPTION: The Deputy Director role is unique in its focus on operations and partnerships, requiring a specific set of skills and experience that may differ from other management positions in the workforce development field.
📝 Sample Projects
- Developing and implementing a new customer service training program for career center staff.
- Collaborating with stakeholders to identify and address gaps in workforce system services and resources.
- Leading a team to develop and execute a special project or initiative, such as a job fair or workforce development event.
ASSUMPTION: The Deputy Director role offers opportunities to work on a variety of projects and initiatives, requiring strong leadership, management, and customer service skills.
❓ Key Questions to Ask During Interview
- Can you describe the management team's approach to planning and executing workforce system operations and service delivery?
- How does the company support the professional development and growth of its employees?
- Can you provide an example of a time when the company faced a significant challenge in meeting performance measures or expenditure benchmarks, and how was it addressed?
- What opportunities are there for growth and advancement within the company for someone in this role?
- How does the company ensure the safety of customers and staff in career center and workforce system settings?
ASSUMPTION: Asking thoughtful and insightful questions during the interview process demonstrates your interest in the role and commitment to success.
📌 Next Steps for Applicants
To apply for this position:
- Submit your application through this link
- Tailor your resume and cover letter to highlight your relevant experience and skills for this role.
- Prepare for behavioral interview questions that focus on your leadership, management, and customer service skills.
- Research the company and the workforce development field to demonstrate your knowledge and enthusiasm for the role.
- Follow up with the hiring manager one week after submitting your application to express your interest and reiterate your qualifications.
⚠️ This job description contains AI-assisted information. Details should be verified directly with the employer before making decisions.
