Deputy Manager-Acquisition (Household)

📌 Core Information

🔹 Job Title: Deputy Manager-Acquisition (Household)

🔹 Company: IDFC FIRST Bank

🔹 Location: Thāne, Mahārāshtra, India

🔹 Job Type: Full-Time

🔹 Category: Banking

🔹 Date Posted: May 30, 2025

🔹 Experience Level: 0-4 years

🔹 Remote Status: On-site

🚀 Job Overview

Key aspects of this role include:

• Direct customer interaction and business acquisition of savings accounts
• Explanation and selling of banking products to customers
• Supporting the Sales Manager in catchment mapping and customer feedback
• Ensuring adherence to selling norms and compliance with internal guidelines and external regulations

ASSUMPTION: This role requires a high degree of market awareness and understanding of customer needs, as well as strong communication and interpersonal skills.

📋 Key Responsibilities

✅ Acquisition of NTB Savings account customers in the identified segment and reference generation from the specified catchment area

✅ Ensure acquisition of high-quality savings accounts in terms of product mix, segments, and constitution mix

✅ Proactive registration and activation of acquired customers to direct banking channels

✅ Meet and exceed the defined targets of new customer acquisitions month on month by analyzing transaction banking needs of the customer

✅ Assist and support the Sales Manager in catchment mapping and scoping exercise

✅ Provide regular feedback to SM/RM on opportunities and customer needs

✅ Ensure adherence to selling norms and SOPs defined by the organization

✅ Ensure strict compliance with internal guidelines and external regulations

✅ Ensure quality sourcing in line with the Bank's policy

ASSUMPTION: The role bearer is expected to be proactive, target-driven, and customer-focused, with a strong ability to build and maintain relationships.

🎯 Required Qualifications

Education: Graduate - Any discipline

Experience: 0-4 years in the BFSI industry, particularly in sales

Required Skills:

• Customer interaction and relationship management
• Business acquisition and sales
• Catchment mapping and customer feedback
• Compliance with internal guidelines and external regulations

Preferred Skills:

• Knowledge of banking products and services
• Proficient in MS Office Suite

ASSUMPTION: Candidates with relevant experience in sales and customer acquisition, particularly in the BFSI industry, are likely to be more successful in this role.

💰 Compensation & Benefits

Salary Range: INR 4-8 lakhs per annum (Estimated, based on industry standards for the role and experience level)

Benefits:

• Medical insurance
• Retirement benefits
• Employee discounts on banking services

Working Hours: 40 hours per week, with flexibility for overtime as needed

ASSUMPTION: The salary range is an estimate based on industry standards for the role and experience level. Actual compensation may vary based on individual qualifications and performance.

📌 Applicant Insights

🔍 Company Context

Industry: Banking, with a focus on retail and consumer finance

Company Size: 10,001+ employees, offering a large and diverse work environment

Founded: 2015, as a result of the merger between IDFC Bank and Capital First

Company Description:

• IDFC FIRST Bank is a universal bank offering a comprehensive range of services, including retail, MSME, rural, startups, cash & wealth management, deposits, corporate & government banking, working capital, trade finance, and treasury solutions
• The bank follows ethical, customer-friendly, digital, and socially responsible banking principles
• IDFC FIRST Bank is committed to financial inclusion and social responsibility, with a focus on serving underbanked and unbanked populations

Company Specialties:

• Commercial & Wholesale Banking
• Consumer financing
• Banking Services
• Retail Banking
• Investment Banking
• Project Financing

Company Website: http://www.idfcfirstbank.com/

ASSUMPTION: IDFC FIRST Bank's focus on ethical and customer-friendly banking principles may attract candidates who value these qualities in an employer.

📊 Role Analysis

Career Level: Junior Management

Reporting Structure: The role bearer will report directly to the Sales Manager and work closely with other branch departments and functions

Work Arrangement: On-site, with a focus on direct customer interaction and business acquisition in the designated branch

Growth Opportunities:

• Progression to a Senior Manager role within the branch banking function
• Expansion into other business units or functions within the organization
• Development of leadership and management skills through mentoring and training programs

ASSUMPTION: Successful candidates in this role may have opportunities for career growth and development within the organization, based on their performance and the organization's needs.

🌍 Location & Work Environment

Office Type: Branch office, with a focus on customer-facing interactions

Office Location(s): Pan-India, with a focus on the designated branch

Geographic Context:

• The role involves direct customer interaction and business acquisition in the specified catchment area
• Candidates should be comfortable working in a branch office environment and traveling to customer locations as needed
• The role may require working in different branches or locations, based on business needs

Work Schedule: Monday to Saturday, with flexible hours based on business needs and customer demand

ASSUMPTION: The role may require candidates to work flexible hours and be available to customers during peak business hours.

💼 Interview & Application Insights

Typical Process:

• Online application submission
• Phone or video screening
• Face-to-face interview with the hiring manager and/or team members
• Background check and reference verification
• Job offer

Key Assessment Areas:

• Customer interaction and relationship management skills
• Sales and business acquisition skills
• Understanding of banking products and services
• Compliance with internal guidelines and external regulations

Application Tips:

• Highlight relevant sales and customer acquisition experience in your resume
• Tailor your cover letter to demonstrate your understanding of the role and your fit with the company's values
• Prepare examples of successful customer interactions and sales achievements

ATS Keywords: Customer interaction, business acquisition, sales, customer feedback, catchment mapping, compliance, banking products, customer centricity

ASSUMPTION: The application process may vary based on the specific needs of the hiring manager and the organization.

🛠️ Tools & Technologies

• MS Office Suite (Word, Excel, PowerPoint)
• Customer Relationship Management (CRM) software
• Banking software and systems

ASSUMPTION: The role may require the use of additional tools and technologies, based on the specific needs of the organization and the business unit.

👔 Cultural Fit Considerations

Company Values:

• Ethical banking
• Customer-friendly banking
• Technology-led banking
• Social good banking

Work Style:

• Target-driven and customer-focused
• Proactive and customer-centric
• Collaborative and team-oriented

Self-Assessment Questions:

• Do you have a strong understanding of banking products and services?
• Are you comfortable working in a customer-facing role and building relationships with customers?
• Do you have a proven track record of success in sales and business acquisition?

ASSUMPTION: Candidates who align with IDFC FIRST Bank's values and work style are likely to be more successful in the role and the organization.

⚠️ Potential Challenges

• Meeting and exceeding monthly customer acquisition targets
• Working in a competitive and dynamic market environment
• Adapting to changes in the banking industry and regulatory environment
• Managing customer expectations and ensuring customer satisfaction

ASSUMPTION: Successful candidates in this role should be able to overcome these challenges and contribute to the organization's success.

📈 Similar Roles Comparison

• Compared to other sales and business acquisition roles in the banking industry, this role has a strong focus on customer interaction and relationship management
• IDFC FIRST Bank's focus on ethical and customer-friendly banking principles may differentiate it from other employers in the industry
• Career progression opportunities may vary based on individual performance and the organization's needs

ASSUMPTION: Candidates should research similar roles in the industry and compare them to this role to better understand the opportunities and challenges.

📝 Sample Projects

• Developing and implementing a customer acquisition strategy for a designated branch
• Conducting market research and analysis to identify new customer segments and opportunities
• Collaborating with other branch departments and functions to provide products and service offerings to customers

ASSUMPTION: These sample projects are intended to illustrate the types of tasks and responsibilities that may be required in this role.

❓ Key Questions to Ask During Interview

• What are the key priorities for this role in the first 90 days?
• How does this role support the overall business strategy and goals of the organization?
• What are the most important qualities and skills for success in this role?
• What opportunities are there for career growth and development within the organization?
• How does the organization support work-life balance for its employees?

ASSUMPTION: These key questions are intended to help candidates better understand the role, the organization, and the opportunities for growth and development.

📌 Next Steps for Applicants

To apply for this position:

• Submit your application through this link
• Tailor your resume to highlight your sales and customer acquisition experience and skills
• Prepare a cover letter that demonstrates your understanding of the role and your fit with the company's values
• Prepare examples of successful customer interactions and sales achievements
• Follow up with the hiring manager or HR representative within one week of submitting your application

⚠️ This job description contains AI-assisted information. Details should be verified directly with the employer before making decisions.