📌 Core Information
🔹 Job Title: Designer - Digital Experiences / Content
🔹 Company: ServiceNow
🔹 Location: Chicago, Illinois, United States
🔹 Job Type: Full-time
🔹 Category: Design
🔹 Date Posted: May 15, 2025
🔹 Experience Level: 5-10 years
🔹 Remote Status: Remote OK
🚀 Job Overview
Key aspects of this role include:
- Collaborating with cross-functional teams to develop and execute digital experiences and campaigns
- Partnering with stakeholders to enhance the brand in both traditional and digital media
- Creating scalable systems and guidelines for corporate ID
- Developing creative ideas that meet project KPIs and iterating when necessary
- Ensuring the consistency of the brand and highest quality of design across all projects
ASSUMPTION: This role requires a strong understanding of both creative and strategic thinking, with a focus on digital experiences and brand enhancement.
📋 Key Responsibilities
✅ Work closely with the Creative Director and teams to concept, develop, and execute world-class digital experiences and campaigns
✅ Partner with various stakeholders across the company to bring our brand to life in new and engaging ways in both traditional media and digital experiences
✅ Create scalable systems and guidelines for corporate ID (Core visual ID, Events, Workplace, Social, etc.)
✅ Develop creative ideas that meet project KPIs; test and iterate when necessary
✅ Work cross-functionally with key marketing leads to present creative concepts and solutions against briefs
✅ Ensure the consistency of the brand and highest quality of design across all projects
✅ Keen understanding and passion to learn about and share insights on design and industry trends
✅ Ability to think big while operating at the finest level of detail
✅ Must be a self-starter while being comfortable collaborating with teams, freelancers, agencies, and production partners
ASSUMPTION: This role involves a mix of independent work and collaboration, requiring strong self-motivation and teamwork skills.
🎯 Required Qualifications
Education: BA or BFA in Art/Design or other related design discipline
Experience: 8 years of experience with 5 years in art direction and design in a creative agency or in-house team; B2B / tech experience is a plus
Required Skills:
- Experience developing projects with creative agencies and internal creative groups; global experience is a plus
- Experience in digital and campaign brand creative with a rich portfolio of best-in-class work
- Outstanding presentation skills and proven ability to produce and pitch presentations to teams, agencies, and leadership
- Hands-on expertise in developing design solutions and campaigns across all major digital mediums, websites, display, advertising, film, websites (desktop/mobile), digital products, social, and content marketing
- Expert knowledge of creative process (discovery, positioning, brand direction, socialization, activation)
- An expert crafts person that is close to their tools and understands how to build and scale world-class digital experiences
- Digital-native, a person that lives and breathes digital media and is tapped into the forefront of everything social, digital culture both as a consumer and content creator
- Expert knowledge with all digital creative software tools (Creative Cloud, Figma, Miro)
- Strategic thinking with exceptional communication skills, ability to build support for creative concepts and ideas across varying stakeholders
Preferred Skills:
- Experience in a B2B or tech industry
- Global experience working with creative agencies and internal creative groups
ASSUMPTION: Given the role's focus on digital experiences and brand enhancement, candidates with a strong portfolio in digital and campaign brand creative are highly sought after.
💰 Compensation & Benefits
Salary Range: $100,500 - $175,900 USD per year
Benefits:
- Health Plans
- Flexible Spending Accounts
- 401(k) Plan with Company Match
- ESPP
- Matching Donations
- Flexible Time Away Plan
- Family Leave Programs
Working Hours: Full-time (40 hours per week)
ASSUMPTION: The salary range provided is based on the company's stated base pay for this location and may vary based on individual qualifications, competencies, and work location.
📌 Applicant Insights
🔍 Company Context
Industry: Software Development
Company Size: 10,001+ employees
Founded: 2004
Company Description:
- ServiceNow is a global market leader in digital workflows, transforming how work gets done
- Their cloud-based platform connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work
- With over 8,100 customers, including 85% of the Fortune 500, ServiceNow is committed to making the world work better for everyone
Company Specialties:
- Service Management
- Enterprise Cloud
- Custom App Development
- Platform
- ITSM
- Security Operations
- Customer Service Management
- ITOM
- GRC
- HR Service Delivery
- Digitize workflows
Company Website: http://www.servicenow.com
ASSUMPTION: ServiceNow's large size and global presence offer opportunities for growth and collaboration with diverse teams and clients.
📊 Role Analysis
Career Level: Mid-Senior Level
Reporting Structure: This role reports directly to the Creative Director
Work Arrangement: Remote OK, with a flexible work persona
Growth Opportunities:
- Potential to work on high-impact projects with global reach
- Opportunities to collaborate with diverse teams and stakeholders
- Chance to grow within the creative department or explore other areas of the business
ASSUMPTION: This role offers opportunities for professional growth through exposure to diverse projects and teams.
🌍 Location & Work Environment
Office Type: Hybrid (Remote OK)
Office Location(s): Chicago, Illinois, United States
Geographic Context:
- Chicago is a major city with a vibrant design scene and a thriving tech industry
- The office is located in the West Loop neighborhood, known for its restaurants, shops, and nightlife
- Chicago offers a diverse range of cultural attractions, including museums, theaters, and music venues
Work Schedule: Full-time (40 hours per week), with flexible hours and the option to work remotely
ASSUMPTION: The hybrid work arrangement offers a balance between collaboration and remote work, allowing for flexibility and a healthy work-life balance.
💼 Interview & Application Insights
Typical Process:
- Phone or video screen with the hiring manager
- Creative challenge or presentation to the creative team
- Final interview with the creative director and other stakeholders
Key Assessment Areas:
- Portfolio review and creative problem-solving
- Presentation skills and ability to articulate design decisions
- Cultural fit and alignment with ServiceNow's values
Application Tips:
- Highlight your experience with digital and campaign brand creative in your resume and cover letter
- Prepare a strong portfolio showcasing your best work and explaining your design process
- Research ServiceNow's brand and values to demonstrate your understanding of the company and your alignment with their mission
ATS Keywords: Digital Design, Creative Development, Art Direction, Brand Experience, Campaign Development, Visual Design, Presentation Skills, Digital Media, Creative Process, Collaboration, Strategic Thinking, Design Solutions, Content Marketing, Social Media, Digital Products, Creative Software
ASSUMPTION: Given the role's focus on digital experiences and brand enhancement, applicants should emphasize their digital design skills and experience in their application materials.
🛠️ Tools & Technologies
- Creative Cloud
- Figma
- Miro
ASSUMPTION: Proficiency in these tools is essential for success in this role, as they are industry standards for digital design.
👔 Cultural Fit Considerations
Company Values:
- Customer Obsessed
- Integrity
- Collaboration
- Innovation
- Fun
Work Style:
- Collaborative and team-oriented
- Focused on results and continuous improvement
- Adaptable and open to feedback
Self-Assessment Questions:
- How do you incorporate customer feedback into your design process?
- Can you describe a time when you had to collaborate with a diverse team to achieve a common goal?
- How do you stay up-to-date with industry trends and incorporate them into your work?
ASSUMPTION: Applicants should consider how their work style and values align with ServiceNow's culture and values when preparing for the interview.
⚠️ Potential Challenges
- Managing multiple projects and deadlines simultaneously
- Balancing independent work and collaboration with various stakeholders
- Keeping up with the fast-paced nature of the tech industry and digital design trends
- Working remotely and maintaining productivity in a hybrid work environment
ASSUMPTION: These challenges require strong time management, communication, and adaptability skills to succeed in this role.
📈 Similar Roles Comparison
- This role differs from related positions in its focus on digital experiences and brand enhancement for a global tech company
- ServiceNow's size and global presence offer unique opportunities for growth and collaboration
- Career progression may involve moving into management or exploring other areas of the business, such as product design or user experience
ASSUMPTION: Applicants should consider how this role's unique aspects align with their career goals and interests.
📝 Sample Projects
- Developing a comprehensive brand style guide for a global tech company
- Creating a series of digital campaigns to promote a new product launch
- Designing and implementing a new visual identity for a company's social media presence
ASSUMPTION: These sample projects demonstrate the range of responsibilities and skills required for success in this role.
❓ Key Questions to Ask During Interview
- Can you describe the creative team's structure and how this role fits within it?
- How does the company support the professional development of its designers?
- What are the most challenging aspects of working on global projects, and how does the team address them?
- How does the company measure the success of its digital experiences and brand enhancement efforts?
- What is the company's approach to work-life balance and employee well-being?
ASSUMPTION: These questions help applicants better understand the role, the team, and the company culture, enabling them to make an informed decision about the opportunity.
📌 Next Steps for Applicants
To apply for this position:
- Submit your application through this link
- Customize your resume and cover letter to highlight your digital design skills and experience
- Prepare a strong portfolio showcasing your best work and explaining your design process
- Research ServiceNow's brand and values to demonstrate your understanding of the company and your alignment with their mission
- Follow up with the hiring manager one week after submitting your application to express your interest in the role
⚠️ This job description contains AI-assisted information. Details should be verified directly with the employer before making decisions.
