📌 Core Information
🔹 Job Title: Designer - Digital Experiences / Content
🔹 Company: ServiceNow
🔹 Location: Chicago, Illinois, United States
🔹 Job Type: Full-time
🔹 Category: Design
🔹 Date Posted: May 6, 2025
🔹 Experience Level: 5-10 years
🔹 Remote Status: Remote OK
🚀 Job Overview
Key aspects of this role include:
- Collaborating with cross-functional teams and external agencies to develop and execute world-class digital experiences and campaigns.
- Bringing the ServiceNow brand to life in new and engaging ways across traditional and digital media.
- Creating scalable systems and guidelines for corporate ID, events, workplace, social media, and more.
- Working closely with key marketing leads to present creative concepts and solutions against briefs.
ASSUMPTION: This role requires a high level of creativity, collaboration, and strategic thinking to deliver high-quality projects that drive both brand experience and demand generation.
📋 Key Responsibilities
✅ Work closely with the Creative Director and teams to concept, develop, and execute world-class digital experiences and campaigns.
✅ Partner with various stakeholders across the company to enhance the brand experience across traditional and digital media.
✅ Create scalable systems and guidelines for corporate ID, events, workplace, social media, and more.
✅ Develop creative ideas that meet project KPIs; test and iterate when necessary.
✅ Work cross-functionally with key marketing leads to present creative concepts and solutions against briefs.
✅ Ensure the consistency of the brand and the highest quality of design across all projects.
✅ Stay up-to-date with design and industry trends, and share insights with the team.
✅ Think big while operating at the finest level of detail, and be a self-starter while comfortable collaborating with teams, freelancers, agencies, and production partners.
ASSUMPTION: This role involves a mix of independent work and collaboration, requiring strong communication and project management skills.
🎯 Required Qualifications
Education: BA or BFA in Art/Design or other related design discipline
Experience: 8 years of experience with 5 years in art direction and design in a creative agency or in-house team; B2B/tech experience is a plus
Required Skills:
- Experience developing projects with creative agencies and internal creative groups; global experience is a plus
- Experience in digital and campaign brand creative with a rich portfolio of best-in-class work
- Outstanding presentation skills and proven ability to produce and pitch presentations to teams, agencies, and leadership
- Hands-on expertise in developing design solutions and campaigns across all major digital mediums, websites, display, advertising, film, websites (desktop/mobile), digital products, social, and content marketing
- Expert knowledge of the creative process (discovery, positioning, brand direction, socialization, activation)
- Expert knowledge with all digital creative software tools (Creative Cloud, Figma, Miro)
- Strategic thinking with exceptional communication skills, ability to build support for creative concepts and ideas across varying stakeholders
Preferred Skills:
- Experience in a B2B/tech environment
- Global experience working with creative agencies and internal creative groups
ASSUMPTION: This role requires a strong portfolio showcasing digital and campaign brand creative, as well as experience working with creative agencies and internal creative groups.
💰 Compensation & Benefits
Salary Range: $100,500 - $175,900 per year (base pay) plus equity (when applicable), variable/incentive compensation, and benefits
Benefits:
- Health plans, including flexible spending accounts
- 401(k) Plan with company match
- Employee Stock Purchase Plan (ESPP)
- Matching donations
- Flexible time away plan and family leave programs
Working Hours: Full-time (40 hours per week) with flexibility and trust-based work personas
ASSUMPTION: The salary range provided is a guideline and individual total compensation will vary based on factors such as qualifications, skill level, competencies, and work location.
📌 Applicant Insights
🔍 Company Context
Industry: Software Development, specifically focused on creating an AI platform for business transformation
Company Size: 10,001+ employees, providing a large and diverse work environment with ample opportunities for growth and collaboration
Founded: 2004, with a history of innovation and growth in the tech industry
Company Description:
- ServiceNow (NYSE: NOW) makes the world work better for everyone by digitizing and unifying organizations to find smarter, faster, better ways to make work flow
- The company's cloud-based platform and solutions help connect people, systems, and processes to empower organizations to find smarter, faster, better ways to make work flow
- ServiceNow serves over 8,100 customers worldwide, including 85% of the Fortune 500
Company Specialties:
- Service Management
- Enterprise Cloud
- Custom App Development
- Platform
- IT Service Management (ITSM)
- Security Operations
- Customer Service Management
- IT Operations Management (ITOM)
- Governance, Risk, and Compliance (GRC)
- HR Service Delivery
- Digitizing workflows
Company Website: www.servicenow.com
ASSUMPTION: ServiceNow is a well-established company with a strong presence in the tech industry, offering a dynamic work environment and ample opportunities for growth and collaboration.
📊 Role Analysis
Career Level: Mid-level to senior, with the potential for growth and leadership opportunities
Reporting Structure: This role reports directly to the Creative Director and collaborates with various teams across the company
Work Arrangement: Remote OK, with flexible and trust-based work personas that allow for a balance between remote work and in-office collaboration
Growth Opportunities:
- Potential to take on leadership roles and mentor junior designers
- Opportunities to work on high-impact projects and contribute to the company's overall success
- Chance to grow within the creative team or explore other areas of the business
ASSUMPTION: This role offers significant growth opportunities for the right candidate, with the potential to take on leadership responsibilities and contribute to the company's overall success.
🌍 Location & Work Environment
Office Type: Hybrid, with a flexible and trust-based work persona that allows for remote work and in-office collaboration
Office Location(s): Twelve01West 176 North Racine Ave Suite 500, Chicago, IL 60607, United States
Geographic Context:
- Chicago, Illinois, United States
- Diverse and vibrant city with a strong tech industry and numerous cultural attractions
- Central time zone, with a 40-hour workweek and flexible hours
Work Schedule: Full-time (40 hours per week) with flexible hours and a trust-based work persona
ASSUMPTION: The Chicago office provides a dynamic and collaborative work environment, with opportunities for in-person collaboration and remote work.
💼 Interview & Application Insights
Typical Process:
- Online application submission
- Phone or video screen with the hiring manager
- On-site or virtual interview with the creative team
- Final interview with the creative director or other senior leadership
Key Assessment Areas:
- Portfolio review and discussion of design process and thinking
- Presentation skills and ability to articulate design decisions
- Cultural fit and alignment with ServiceNow's values
- Problem-solving skills and ability to work collaboratively
Application Tips:
- Highlight relevant experience and projects in your portfolio that demonstrate your ability to work collaboratively and independently
- Tailor your resume and cover letter to emphasize your skills and experience relevant to this role
- Prepare for behavioral interview questions that focus on your problem-solving skills, collaboration, and adaptability
ATS Keywords: Digital design, creative development, art direction, brand experience, campaign development, visual design, presentation skills, digital media, creative process, collaboration, strategic thinking, communication skills, design solutions, digital products, content marketing, creative software
ASSUMPTION: The application process for this role is competitive, and candidates should be prepared to demonstrate their skills and experience through a comprehensive portfolio and strong interview performance.
🛠️ Tools & Technologies
- Creative Cloud (Adobe Photoshop, Illustrator, etc.)
- Figma
- Miro
- Other digital creative software tools as needed
ASSUMPTION: Proficiency in digital creative software tools is essential for this role, and candidates should be prepared to demonstrate their expertise during the interview process.
👔 Cultural Fit Considerations
Company Values:
- Customer Obsessed
- Integrity
- Collaboration
- Innovation
- Fun
Work Style:
- Collaborative and team-oriented
- Adaptable and flexible
- Results-driven and focused on delivering high-quality work
- Comfortable working in a fast-paced and dynamic environment
Self-Assessment Questions:
- How do you stay up-to-date with design trends and industry best practices?
- Can you provide an example of a time when you had to adapt your design approach to meet project KPIs or stakeholder feedback?
- How do you balance independent work with collaboration and teamwork?
ASSUMPTION: ServiceNow values candidates who are customer-obsessed, integrity-driven, collaborative, innovative, and fun, with a strong work ethic and a results-driven mindset.
⚠️ Potential Challenges
- Managing multiple projects and deadlines simultaneously
- Balancing independent work with collaboration and stakeholder feedback
- Adapting to a fast-paced and dynamic work environment
- Working remotely and managing time zones
ASSUMPTION: This role may present challenges related to project management, collaboration, and adaptability, requiring strong communication and organizational skills to succeed.
📈 Similar Roles Comparison
- Compared to related roles in creative agencies, this role offers more opportunities for collaboration and growth within a larger organization
- Compared to in-house design roles at smaller companies, this role provides a broader range of projects and a more established brand to work with
- Career path comparison: This role offers a clear path to leadership and growth within the creative team or other areas of the business
ASSUMPTION: This role offers unique opportunities for growth and collaboration compared to similar roles in the industry, with a clear path to leadership and career advancement.
📝 Sample Projects
- Developing a comprehensive brand style guide for a global tech company
- Creating a series of digital campaigns to launch a new product or service
- Designing and implementing a user-friendly website for a corporate intranet
ASSUMPTION: These sample projects demonstrate the range of responsibilities and opportunities available in this role, from brand development and campaign creation to user experience design and implementation.
❓ Key Questions to Ask During Interview
- Can you describe the creative team's dynamic and how it collaborates with other departments?
- How does the company support the professional growth and development of its designers?
- What are the most challenging aspects of working on digital experiences and campaigns for a global brand?
- How does the company measure the success of its digital experiences and campaigns, and how does this inform the creative process?
- What is the company's approach to work-life balance and employee well-being?
ASSUMPTION: Asking thoughtful and insightful questions during the interview process demonstrates your interest in the role and commitment to success.
📌 Next Steps for Applicants
To apply for this position:
- Submit your application through this link
- Tailor your resume and cover letter to highlight your relevant skills and experience
- Prepare a portfolio showcasing your best work, with a focus on digital and campaign brand creative
- Prepare for behavioral interview questions that focus on your problem-solving skills, collaboration, and adaptability
- Follow up with the hiring manager one week after submitting your application, inquiring about the status of your application and expressing your continued interest in the role
⚠️ This job description contains AI-assisted information. Details should be verified directly with the employer before making decisions.
