📌 Core Information
🔹 Job Title: Digital Account Director
🔹 Company: Q Communications
🔹 Location: Dubai, Jumeirah Lake Towers (Hybrid)
🔹 Job Type: On-site
🔹 Category: Public Relations and Communications Services
🔹 Date Posted: June 12, 2025
🔹 Experience Level: 5-10 years
🔹 Remote Status: On-site (Hybrid)
🚀 Job Overview
Key aspects of this role include:
- Leading a digital team to deliver standout digital services
- Managing key aspects of client servicing, performance, and content
- Guiding a talented team of Managers and supporting executives
- Driving client success, optimizing performance, and elevating the digital offering
ASSUMPTION: This role requires a strategic and driven leader with a passion for digital strategy and a track record of delivering impactful results.
📋 Key Responsibilities
✅ Lead, mentor, and manage the client servicing and performance team
✅ Provide strategic direction and hands-on support, acting as the key point of quality control
✅ Foster a collaborative, high-performing team culture
✅ Conduct regular check-ins and deliver constructive feedback to support team growth and development
✅ Serve as the primary point of contact for key client accounts
✅ Develop and maintain strong client relationships to ensure satisfaction and loyalty
✅ Oversee the creation and presentation of digital marketing plans and reports
✅ Address and resolve any client issues or concerns in a timely manner
✅ Develop and implement digital marketing strategies that align with client objectives and drive growth
✅ Collaborate with clients to define goals, KPIs, and deliverables for digital campaigns
✅ Ensure that digital campaigns are executed effectively and within budget
✅ Work closely with the Head of Strategy and creative team to ensure that creative objectives align with client goals and campaign strategies
✅ Provide input and feedback to the creative team to enhance campaign effectiveness
✅ Ensure that all creative assets meet client expectations and are delivered on time
✅ Be an active member of the Digital Leadership Team
✅ Collaborate with the Head of Department (HODs) to plan and strategise objectives for the team
✅ Contribute to business development efforts, including identifying new opportunities and enhancing existing client relationships
✅ Train and upskill the team
✅ Oversee the performance management of digital campaigns and initiatives
✅ Utilise data-driven insights to make informed decisions and recommendations
✅ Ensure that all performance metrics and KPIs are met or exceeded
✅ Prepare and present comprehensive reports on campaign performance, ROI, and other key metrics
✅ Provide ongoing consultation on how to grow client’s business and ensure the best possible results for them, through analysis, insight, and thought leadership
ASSUMPTION: This role requires strong leadership, strategic planning, and excellent communication skills to manage a team and drive client success.
🎯 Required Qualifications
Education: Bachelor’s degree in Marketing, Communications, Business, or a related field. MBA or advanced degree preferred.
Experience: Minimum of 6 years of agency experience in digital marketing, with at least 3 years in a leadership role.
Required Skills:
- Proven track record of managing high-performing teams and delivering successful digital marketing campaigns
- Exceptional client relationship management skills, with the ability to build and maintain strong client partnerships
- Strong understanding of digital marketing strategies, tools, and technologies
- Basic knowledge of performance marketing, including Google and social media advertising
- Familiarity with key metrics and the ability to interpret them to assess overall campaign effectiveness and make data-driven decisions across digital efforts
- Excellent communication, presentation, and interpersonal skills
- Ability to analyse data and provide actionable insights
- Exceptional problem-solving and decision-making abilities
- Strong organisational and project management skills
- Capacity to work independently
- A good balance of creative flair and strong business acumen
- High levels of resilience and an ability to role model this to junior team members
- Demonstrated professionalism including being punctual, well presented, responsive, and reliable
- A strong desire to learn and develop professionally and to help junior team members to grow in their careers
- A commitment to stay across industry development/trends and share industry knowledge with colleagues through mentoring, peer learning, etc.
Preferred Skills:
- Fluency in Arabic
- Experience in the Middle East market
ASSUMPTION: Candidates should have a strong background in digital marketing, leadership, and client relationship management to excel in this role.
💰 Compensation & Benefits
Salary Range: AED 25,000 - 35,000 per month (Based on industry standards for a Digital Account Director in Dubai)
Benefits:
- Professional Development
- Flexible Work Environment
- Diversity and Inclusion
- Community Engagement
Working Hours: 40 hours per week, with flexibility for a hybrid work arrangement
ASSUMPTION: The salary range is based on industry standards for a Digital Account Director in Dubai. The benefits package is designed to attract and retain top talent in the region.
📌 Applicant Insights
🔍 Company Context
Industry: Public Relations and Communications Services
Company Size: 11-50 employees
Founded: 2010
Company Description:
- Q Communications is a dynamic communications firm that specialises in public relations strategies and marketing concepts
- The company aims to look at life and everything in it from a different angle, ensuring their approach is anything but mundane
- Q Communications focuses on getting the conversation started and ensuring clients have all their communication strategies in line to have eight times more coverage than their competitor
Company Specialties:
- Public Relations
- Model Placements & Photography Styling
- Events
- Copy Writing - English & Arabic
- Performance Marketing
- Social Media Marketing
- Graphic Design
- Videography and Photography
- English and Arabic Copy Writing
- Crisis Communications and Management
Company Website: http://www.qcomms.ae
ASSUMPTION: Q Communications is a well-established company in the Public Relations and Communications Services industry, with a strong focus on creativity and strategic thinking.
📊 Role Analysis
Career Level: Mid-level to Senior
Reporting Structure: The Digital Account Director will report directly to the Head of Digital and will oversee a team of Managers and supporting executives
Work Arrangement: Hybrid (2-3 days on-site per week)
Growth Opportunities:
- Potential to grow into a Head of Digital or similar leadership role as the team expands
- Opportunities to work on high-profile client campaigns and gain valuable experience in the industry
- Chance to develop and mentor junior team members, contributing to the overall growth of the team
ASSUMPTION: This role offers strong growth potential for the right candidate, with opportunities to advance within the digital team and the wider organisation.
🌍 Location & Work Environment
Office Type: Modern, collaborative office space in the Jumeirah Lake Towers district of Dubai
Office Location(s): JLT, Cluster W, Liwa Oaks Offices, 3108, Dubai, Dubai, AE
Geographic Context:
- Dubai is a major business hub in the Middle East, with a diverse and multicultural population
- The Jumeirah Lake Towers district is a popular business and residential area, with easy access to public transportation and amenities
- The office is located near several shopping centers, restaurants, and cafes, providing convenient access to lunch and break options
Work Schedule: Monday to Friday, with flexible hours to accommodate a hybrid work arrangement
ASSUMPTION: The office location and work schedule provide a convenient and enjoyable work environment for employees.
💼 Interview & Application Insights
Typical Process:
- Online application submission through the company's careers portal
- Phone or video screening to assess communication skills and cultural fit
- In-depth interview with the Head of Digital and/or other senior team members to discuss the role, responsibilities, and qualifications
- Final round interview with the CEO or another senior executive to assess leadership potential and cultural fit
- Background and reference checks
Key Assessment Areas:
- Digital marketing strategy and execution
- Client relationship management skills
- Leadership and team management abilities
- Problem-solving and decision-making skills
- Cultural fit and alignment with company values
Application Tips:
- Tailor your resume and cover letter to highlight relevant skills and experiences for this role
- Showcase your understanding of digital marketing trends and strategies in your application materials
- Prepare for behavioral interview questions that focus on your leadership, team management, and client relationship skills
- Research the company and its clients to demonstrate your understanding of their business and industry
- Follow up with the hiring manager after your interview to express your interest in the role and reiterate your qualifications
ATS Keywords: Digital Marketing, Client Relationship Management, Team Leadership, Strategic Planning, Performance Management, Digital Campaign Management, Client Servicing, Client Retention, Digital Marketing Strategy, Data Analysis, Project Management
ASSUMPTION: The application process is designed to assess the candidate's skills, experience, and cultural fit for the role and the organisation.
🛠️ Tools & Technologies
- Sprout Social
- ClickUp
- Adobe Suite
- Google Analytics
- Social media advertising platforms (e.g., Facebook Ads, LinkedIn Ads)
- SEO tools (e.g., SEMrush, Ahrefs)
- Project management tools (e.g., Asana, Trello)
- Microsoft Office Suite
ASSUMPTION: The Digital Account Director should be comfortable using a variety of digital marketing tools and platforms to manage campaigns and projects effectively.
👔 Cultural Fit Considerations
Company Values:
- Connection
- Creativity
- Respect
- Communication
- Passion
Work Style:
- Collaborative and team-oriented
- Adaptable and open to change
- Results-driven and focused on client success
- Creative and innovative in problem-solving
- Strong communicator and listener
Self-Assessment Questions:
- How do your personal values align with the company's core values?
- Describe a time when you had to adapt to a significant change in a project or work environment. How did you handle it, and what was the outcome?
- How do you approach mentoring and supporting junior team members to help them grow in their careers?
ASSUMPTION: Candidates should demonstrate a strong cultural fit with the company's values and work style to excel in this role.
⚠️ Potential Challenges
- Managing client expectations and delivering results in a fast-paced and dynamic market
- Balancing the demands of multiple clients and projects simultaneously
- Keeping up-to-date with the latest digital marketing trends and technologies
- Adapting to changes in the team structure or work arrangement
- Navigating a hybrid work environment and maintaining productivity and collaboration
ASSUMPTION: The Digital Account Director should be prepared to face and overcome these challenges to succeed in this role.
📈 Similar Roles Comparison
- Compared to other Digital Account Director roles, this position may offer more responsibility for team leadership and strategic planning
- In the Middle East market, this role may require a stronger focus on regional trends and client needs
- Career path comparison: This role can lead to a Head of Digital or similar leadership position as the team grows and expands
ASSUMPTION: Candidates should consider the unique aspects of this role and how it compares to similar positions in the industry.
📝 Sample Projects
- Developing and executing a comprehensive digital marketing strategy for a high-profile client launch campaign
- Managing a team to create and deliver engaging social media content for multiple clients across various industries
- Collaborating with the creative team to produce high-quality video and graphic content for client websites and advertising campaigns
ASSUMPTION: These sample projects illustrate the diverse and challenging nature of the Digital Account Director role at Q Communications.
❓ Key Questions to Ask During Interview
- Can you describe the team structure and dynamics within the digital department?
- How does the company support the professional development and growth of its employees?
- What are the key priorities for this role in the first 30-60-90 days?
- How does the company measure the success of digital marketing campaigns, and what KPIs are most important?
- What are the biggest challenges facing the digital team currently, and how can this role help address them?
ASSUMPTION: Asking these questions demonstrates your interest in the role and the company, and helps you better understand the expectations and requirements.
📌 Next Steps for Applicants
To apply for this position:
- Submit your application through this link
- Tailor your resume and cover letter to highlight your relevant skills and experiences for this role
- Prepare for behavioral interview questions that focus on your leadership, team management, and client relationship skills
- Research the company and its clients to demonstrate your understanding of their business and industry
- Follow up with the hiring manager after your interview to express your interest in the role and reiterate your qualifications
⚠️ This job description contains AI-assisted information. Details should be verified directly with the employer before making decisions.
