📌 Core Information
🔹 Job Title: Digital Account Management
🔹 Company: Microsoft
🔹 Location: Dublin, Dublin, Ireland
🔹 Job Type: Full-Time
🔹 Category: Sales
🔹 Date Posted: April 7, 2025
🔹 Experience Level: 2-5 years
🔹 Remote Status: On-site (Remote OK)
🚀 Job Overview
Key aspects of this role include:
- Supporting a dedicated set of 40 customers in achieving their business objectives through digital engagement and partner co-selling.
- Developing and maintaining strong customer relationships, including building relationships with executives at the Chief-level (CxO) and other Business and Technical Decision Makers within the customers' organizations.
- Leveraging digital tools and processes to address customer needs and requirements, and orchestrating other team members to support these efforts.
- Engaging with Partners to find the best solution to address the customer's needs.
ASSUMPTION: This role requires a balance of strong customer relationship management, digital engagement, and collaboration skills to drive customer success.
📋 Key Responsibilities
✅ Facilitate Microsoft in serving managed clients and help them on their Digital Transformation journey.
✅ Develop and maintain strong customer relationships, including building relationships with executives at the Chief-level (CxO) and other Business and Technical Decision Makers within the customers' organizations.
✅ Effectively leverage digital tools and processes available to address customer needs and requirements, and orchestrate other team members to support these efforts.
✅ Engage with Partners to find the best solution to address the customer's needs.
ASSUMPTION: This role involves a high degree of customer interaction and requires strong communication, collaboration, and problem-solving skills.
🎯 Required Qualifications
Education: Bachelor's degree in Business, Marketing, or a related field.
Experience: 2-5 years of experience in account management, sales, or a related role.
Required Skills:
- Proven experience in account management or sales, with a focus on digital engagement and customer success.
- Strong communication, collaboration, and problem-solving skills.
- Experience with CRM software and digital tools.
- Familiarity with Microsoft cloud services and products.
- Ability to build and maintain strong relationships with customers and partners.
Preferred Skills:
- Experience in the tech industry or with cloud services.
- Fluency in multiple languages.
ASSUMPTION: While not explicitly stated, experience with Microsoft's products and services, as well as familiarity with the tech industry, would be beneficial for this role.
💰 Compensation & Benefits
Salary Range: €50,000 - €70,000 per year (Estimated based on market research for similar roles at Microsoft)
Benefits:
- Health insurance
- Retirement savings plan
- Employee stock purchase plan
- Generous time off and leave policies
- Employee discounts on Microsoft products and services
Working Hours: Full-time, typically Monday-Friday, 9:00 AM - 5:00 PM (Flexible, with potential for remote work)
ASSUMPTION: The salary range is estimated based on market research for similar roles at Microsoft. Actual salary may vary based on experience and performance.
📌 Applicant Insights
🔍 Company Context
Industry: Microsoft operates in the technology industry, with a focus on developing, manufacturing, licensing, and supporting a wide range of software products, services, and devices.
Company Size: Microsoft is a large, multinational corporation with over 429,000 employees worldwide. This size offers opportunities for career growth and exposure to diverse projects and teams.
Founded: Microsoft was founded on April 4, 1975, by Bill Gates and Paul Allen. It has since grown to become one of the world's leading technology companies.
Company Description:
- Microsoft is committed to empowering every person and every organization on the planet to achieve more.
- The company's mission is to build best-in-class platforms and productivity services for a mobile, cloud-first world.
- Microsoft fosters a culture of inclusion, where employees can grow and thrive while collaborating to achieve shared goals.
Company Specialties:
- Operating systems (Windows, macOS)
- Productivity and business processes (Office, Dynamics 365)
- Intelligent cloud (Azure)
- AI and mixed reality (Cortana, HoloLens)
Company Website: https://www.microsoft.com
ASSUMPTION: Microsoft's large size and global presence offer numerous opportunities for career growth and development.
📊 Role Analysis
Career Level: This role is at the mid-level of the career ladder, with opportunities for growth and advancement within the organization.
Reporting Structure: The Account Executive reports directly to the Account Manager and works closely with cross-functional teams, including sales, marketing, and product teams.
Work Arrangement: This role is on-site in Dublin, Ireland, with the potential for remote work. The work arrangement is full-time, with flexible hours and the possibility of working from home occasionally.
Growth Opportunities:
- Progression to Senior Account Executive or other senior roles within the sales organization.
- Transition to other roles within Microsoft, such as product management, marketing, or customer success.
- Development of leadership and management skills through mentoring and coaching opportunities.
ASSUMPTION: The growth opportunities in this role are substantial, given Microsoft's size and the diverse range of products and services it offers.
🌍 Location & Work Environment
Office Type: The office is a modern, collaborative workspace designed to foster innovation and creativity.
Office Location(s): The office is located in Dublin, Ireland.
Geographic Context:
- Dublin is the capital and largest city in Ireland, with a population of over 530,000 people.
- The city is known for its vibrant culture, rich history, and beautiful architecture.
- Dublin offers a high quality of life, with excellent education, healthcare, and entertainment options.
Work Schedule: The work schedule is typically Monday-Friday, 9:00 AM - 5:00 PM, with flexibility for remote work and adjusted hours as needed.
ASSUMPTION: The work environment at Microsoft's Dublin office is collaborative and innovative, with a strong focus on employee growth and development.
💼 Interview & Application Insights
Typical Process:
- Online application and resume screening.
- Phone or video screening to assess communication skills and cultural fit.
- In-depth behavioral interviews to evaluate problem-solving skills, customer focus, and collaboration.
- Final round interviews with senior leadership to discuss career growth and fit within the organization.
Key Assessment Areas:
- Customer focus and relationship management skills.
- Problem-solving and analytical skills.
- Communication and collaboration skills.
- Understanding of Microsoft's products and services.
Application Tips:
- Tailor your resume to highlight your experience with account management, sales, and digital engagement.
- Prepare examples of your customer success stories and how you've addressed customer needs.
- Demonstrate your understanding of Microsoft's products and services in your cover letter.
ATS Keywords: Account Management, Sales, Digital Engagement, Customer Success, CRM, Microsoft Products, Cloud Services, Partner Co-Selling, CxO Engagement, Business Objectives, Digital Transformation
ASSUMPTION: The application process for this role is competitive, and applicants should be prepared to demonstrate their skills and experience in detail.
🛠️ Tools & Technologies
- Microsoft Dynamics 365 (CRM)
- Microsoft Office Suite (Word, Excel, PowerPoint)
- Microsoft Teams
- Microsoft Azure
- Other digital tools and platforms as needed
ASSUMPTION: Familiarity with Microsoft's suite of products and services is essential for this role, as well as experience with CRM software and digital tools.
👔 Cultural Fit Considerations
Company Values:
- One Microsoft
- Customer Obsessed
- One Engineering System
- Results
- Innovation
- Trustworthy Computing
- Customer Success
Work Style:
- Collaborative
- Innovative
- Customer-focused
- Results-driven
- Adaptable
Self-Assessment Questions:
- How do you demonstrate a customer-obsessed mindset in your daily work?
- Can you provide an example of a time when you had to adapt to a significant change in your work environment or priorities?
- How do you collaborate effectively with cross-functional teams to achieve shared goals?
ASSUMPTION: Applicants should be prepared to demonstrate their alignment with Microsoft's company values and work style in their application and interviews.
⚠️ Potential Challenges
- Managing a large portfolio of customers with diverse needs and priorities.
- Balancing the demands of customer success with the need to drive revenue growth.
- Adapting to the fast-paced and ever-evolving technology industry.
- Working effectively with remote teams and partners.
ASSUMPTION: The potential challenges in this role are significant, but they also present opportunities for growth and development.
📈 Similar Roles Comparison
- This role is similar to an Account Manager or Customer Success Manager role, but with a stronger focus on digital engagement and partner co-selling.
- In the tech industry, this role is comparable to similar positions at other large, multinational technology companies.
- Career-wise, this role can lead to senior account management positions, product management, or other leadership roles within Microsoft or the tech industry.
ASSUMPTION: Applicants should research similar roles at other companies to better understand the market and competitive landscape.
📝 Sample Projects
- Developing and executing a digital engagement strategy for a key customer to drive business objectives.
- Collaborating with partners to co-sell a Microsoft cloud solution that addresses a customer's specific needs.
- Orchestrating a team of internal stakeholders to deliver a complex customer project on time and within budget.
ASSUMPTION: Applicants should be prepared to discuss their experience with similar projects in their application and interviews.
❓ Key Questions to Ask During Interview
- How does this role support Microsoft's mission to empower every person and every organization on the planet to achieve more?
- Can you describe the team structure and how this role fits within it?
- How does Microsoft support the growth and development of its employees in this role?
- What are the key priorities for this role in the first 90 days?
- How does Microsoft measure success in this role, and what are the key performance indicators (KPIs)?
ASSUMPTION: Applicants should prepare thoughtful questions that demonstrate their interest in the role and the company.
📌 Next Steps for Applicants
To apply for this position:
- Submit your application through this link
- Tailor your resume to highlight your experience with account management, sales, and digital engagement.
- Prepare examples of your customer success stories and how you've addressed customer needs.
- Demonstrate your understanding of Microsoft's products and services in your cover letter.
- Follow up with the hiring manager within one week of submitting your application to express your interest in the role.
⚠️ This job description contains AI-assisted information. Details should be verified directly with the employer before making decisions.
