Digital Content Manager (B2B Foodservice)

📌 Core Information

🔹 Job Title: Digital Content Manager (B2B Foodservice)

🔹 Company: Acosta

🔹 Location: Jacksonville, Florida, United States

🔹 Job Type: Full time, Hybrid (3 days in the office)

🔹 Category: Retail

🔹 Date Posted: May 28, 2025

🔹 Experience Level: 2-5 years

🔹 Remote Status: On-site/Hybrid

🚀 Job Overview

Key aspects of this role include:

• Leading content syndication for CPG clients across Omnichannel retailers
• Managing team operations to ensure efficient service delivery
• Building and maintaining strong client relationships
• Implementing process improvements to enhance service quality

ASSUMPTION: This role requires a balance of leadership, operational management, and client-facing skills. It's ideal for someone with experience in content management, team leadership, and client relationship building within the retail or CPG industry.

📋 Key Responsibilities

✅ Lead the content syndication process for CPG clients across Omnichannel retailers

✅ Manage team operations to ensure efficient, high-quality service delivery

✅ Build and maintain strong client relationships, acting as the primary point of contact

✅ Implement process improvements to enhance service quality and drive operational excellence

✅ Collaborate with cross-functional teams to align content strategies with client objectives

ASSUMPTION: This role involves a mix of strategic planning, tactical execution, and stakeholder management. It requires a proactive approach to problem-solving and a strong attention to detail.

🎯 Required Qualifications

Education: Bachelor's degree in Marketing, Communications, or a related field

Experience: 2-5 years of experience in content management, digital marketing, or a related role within the retail or CPG industry

Required Skills:

• Proven experience in content management or a related role
• Strong leadership and team management skills
• Excellent client relationship management skills
• Proficient in process improvement methodologies
• Familiarity with Omnichannel retail strategies

Preferred Skills:

• Experience with content management systems (CMS)
• Knowledge of CPG industry trends and best practices
• Bilingual or multilingual skills

ASSUMPTION: While not explicitly stated, proficiency in Microsoft Office Suite and familiarity with project management tools are likely to be beneficial for this role.

💰 Compensation & Benefits

Salary Range: $60,000 - $80,000 per year (Based on industry standards for a Digital Content Manager role in Jacksonville, FL)

Benefits:

• Health, dental, and vision insurance
• 401(k) with company match
• Paid time off (vacation, sick, and holidays)
• Employee discounts on products

Working Hours: Full-time, typically Monday-Friday, 8:00 AM - 5:00 PM, with some flexibility for client needs

ASSUMPTION: The salary range provided is an estimate based on industry standards for the Jacksonville, FL area. Actual compensation may vary based on factors such as experience and performance.

📌 Applicant Insights

🔍 Company Context

Industry: Acosta operates in the retail industry, specializing in retail sales and marketing services. They act as a catalyst to connect brands, retailers, and consumers, fueling growth and building long-term value.

Company Size: Acosta is a large company with over 10,000 employees, providing ample opportunities for career growth and development.

Founded: Acosta was founded in 1927 and has since grown to become one of the leading retail sales and marketing services companies in North America and Europe.

Company Description:

• Acosta brings simplicity to retail sales by strengthening local, regional, and national relationships between brands and retailers.
• They use deep industry insight, cutting-edge analytics, and integrated partnerships to help clients move ahead with confidence.
• Acosta is deeply embedded in every corner of the retail industry, providing services such as revenue growth management, category management, and shopper marketing.

Company Specialties:

• Revenue Growth Management
• Category Management
• Space Management
• Headquarter Sales
• Omnichannel Strategy

Company Website: https://www.acosta.com

ASSUMPTION: Working at Acosta offers opportunities to collaborate with a diverse range of clients and brands, providing exposure to various aspects of the retail industry.

📊 Role Analysis

Career Level: This role is at the mid-level career stage, requiring a balance of strategic thinking and tactical execution.

Reporting Structure: The Digital Content Manager reports directly to the Director of Content Strategy.

Work Arrangement: This is a hybrid role, requiring 3 days of on-site work per week, with the remaining 2 days being flexible.

Growth Opportunities:

• Potential to advance to a senior or management role within the content team
• Opportunities to work on diverse projects and gain exposure to different aspects of the business
• Chance to develop leadership and management skills by overseeing team operations

ASSUMPTION: This role offers opportunities for professional growth and development, particularly in the areas of leadership, strategic planning, and industry expertise.

🌍 Location & Work Environment

Office Type: Acosta's headquarters is a modern, professional office environment.

Office Location(s): 6651 Gate Pkwy, Jacksonville, Florida 32256, US

Geographic Context:

• Jacksonville is the most populous city in Florida and the 12th most populous city in the United States.
• The city offers a diverse range of cultural attractions, sports teams, and outdoor activities.
• Jacksonville has a humid subtropical climate, with mild winters and hot, humid summers.

Work Schedule: The work schedule is typically Monday-Friday, 8:00 AM - 5:00 PM, with some flexibility for client needs. This role requires occasional evening or weekend work to accommodate client deadlines.

ASSUMPTION: Working in Jacksonville offers a mix of urban and suburban living options, with a relatively low cost of living compared to other major cities in the United States.

💼 Interview & Application Insights

Typical Process:

• Online application and resume screening
• Phone or video screening to assess communication skills and cultural fit
• In-person or virtual interview with the hiring manager to discuss role-specific skills and experiences
• Final interview with the team or additional stakeholders to assess team dynamics and cultural fit

Key Assessment Areas:

• Content management and strategy skills
• Leadership and team management abilities
• Client relationship management skills
• Problem-solving and process improvement mindset

Application Tips:

• Highlight relevant experience in content management, digital marketing, or a related role within the retail or CPG industry.
• Demonstrate your ability to manage teams and drive operational excellence through specific examples or achievements.
• Showcase your understanding of Omnichannel retail strategies and how you've applied them in previous roles.

ATS Keywords: Content Syndication, Team Operations, Client Relationships, Process Improvements, Service Delivery, Omnichannel Retail, CPG, Retail Marketing, Digital Content Management

ASSUMPTION: Acosta's application process is designed to assess both technical skills and cultural fit. Applicants should be prepared to discuss their relevant experience and how it aligns with the role's requirements.

🛠️ Tools & Technologies

• Microsoft Office Suite (Word, Excel, PowerPoint)
• Content management systems (CMS)
• Project management tools (e.g., Asana, Trello, Microsoft Project)
• Analytics and reporting tools (e.g., Google Analytics, Tableau)

ASSUMPTION: While not explicitly stated, proficiency in Microsoft Office Suite and familiarity with project management tools are likely to be beneficial for this role.

👔 Cultural Fit Considerations

Company Values:

• Integrity: We act with honesty and fairness in all our interactions.
• Respect: We value and appreciate the diversity of our team members and clients.
• Accountability: We take responsibility for our actions and their outcomes.
• Collaboration: We work together to achieve our goals and drive success.
• Innovation: We continuously seek new and better ways to serve our clients and grow our business.

Work Style:

• Results-driven: Acosta values employees who focus on achieving outcomes and driving results.
• Collaborative: The company encourages teamwork and cross-functional collaboration to achieve shared goals.
• Adaptable: Acosta operates in a dynamic industry, and employees must be able to adapt to change and pivot as needed.

Self-Assessment Questions:

• Do you thrive in a fast-paced, dynamic work environment?
• Are you comfortable managing teams and driving operational excellence?
• Do you have experience building and maintaining strong client relationships?
• Are you proactive in identifying and implementing process improvements?

ASSUMPTION: Acosta values employees who are results-driven, collaborative, and adaptable. Applicants should be prepared to demonstrate these qualities during the interview process.

⚠️ Potential Challenges

• Managing multiple client relationships and priorities simultaneously
• Adapting to the dynamic nature of the retail industry and changing client needs
• Balancing strategic planning with tactical execution in a fast-paced environment
• Managing team operations and ensuring high-quality service delivery with limited resources

ASSUMPTION: This role presents both strategic and tactical challenges, requiring a balance of leadership, operational management, and client relationship building skills.

📈 Similar Roles Comparison

• Unlike other content management roles, this position focuses specifically on B2B foodservice clients within the retail industry.
• This role requires a strong understanding of Omnichannel retail strategies and how they apply to the CPG industry.
• Career progression in this role could lead to senior or management positions within the content team or related departments.

ASSUMPTION: While this role shares similarities with other content management positions, its focus on B2B foodservice clients within the retail industry makes it unique.

📝 Sample Projects

• Developing and implementing a content syndication strategy for a major CPG client, resulting in a 20% increase in sales.
• Managing a team of content specialists to create and distribute high-quality, on-brand content for multiple clients, meeting or exceeding service level agreements (SLAs) 95% of the time.
• Identifying inefficiencies in the content syndication process and implementing process improvements, reducing turnaround time by 30%.

ASSUMPTION: These sample projects demonstrate the strategic, tactical, and operational aspects of the Digital Content Manager role, highlighting the importance of leadership, process improvement, and client relationship management skills.

❓ Key Questions to Ask During Interview

• How does this role fit into the overall content strategy for Acosta's B2B foodservice clients?
• What are the most significant challenges facing the content team currently, and how can this role address them?
• How does Acosta support the professional development and growth of its employees?
• What are the key priorities for this role in the first 90 days?
• How does Acosta measure the success of its content syndication efforts, and how will this role contribute to those metrics?

ASSUMPTION: These questions are designed to assess the strategic importance of the role, the challenges it faces, and the opportunities it offers for professional growth and development.

📌 Next Steps for Applicants

To apply for this position:

• Submit your application through this link
• Tailor your resume to highlight your relevant experience in content management, team leadership, and client relationship building within the retail or CPG industry.
• Prepare a cover letter that demonstrates your understanding of the role's requirements and your enthusiasm for the opportunity to work at Acosta.
• If applicable, prepare examples or a portfolio showcasing your content management and strategy skills.
• Follow up with the hiring manager one week after submitting your application to express your continued interest in the position.

⚠️ This job description contains AI-assisted information. Details should be verified directly with the employer before making decisions.