Digital Content & Operations Specialist

📌 Core Information

🔹 Job Title: Digital Content & Operations Specialist

🔹 Company: Virtual Staff 365

🔹 Location: Philippines (Remote)

🔹 Job Type: Full-time

🔹 Category: Digital Marketing & Content

🔹 Date Posted: June 24, 2025

🔹 Experience Level: Mid-level (2-5 years)

🔹 Remote Status: Remote (Philippines)

🚀 Job Overview

Key aspects of this role include:

• Managing and coordinating engaging deal content for an e-commerce marketplace
• Supporting sales and client coordination efforts
• Performing administrative tasks and contributing to process improvements

ASSUMPTION: This role requires strong organizational skills, attention to detail, and the ability to work independently in a remote setting.

📋 Key Responsibilities

✅ Write, edit, and proofread engaging deal content for frontend and backend platforms

✅ Ensure all listings comply with brand, legal, and quality standards

✅ Manage timely uploads and updates of listings across systems

✅ Assist in onboarding new merchants and coordinating campaign details

✅ Maintain accurate records, reports, and performance tracking

✅ Respond to merchant and internal team queries in a timely and professional manner

✅ Perform general administrative and reporting tasks

✅ Manage help desk/ticketing requests (if applicable)

✅ Collaborate with team members and contribute to process improvements

ASSUMPTION: This role involves a high degree of multitasking and requires strong prioritization skills to manage various responsibilities effectively.

🎯 Required Qualifications

Education: Bachelor's degree in Marketing, Communications, or a related field (preferred)

Experience: Minimum 3 years in admin, sales coordination, or client support roles

Required Skills:

• Strong writing and editing skills with accurate grammar and attention to detail
• Proficiency in Microsoft Office (Outlook, Excel, Teams, Word)
• Ability to multitask, prioritize, and meet shifting deadlines
• Proactive and self-directed with a strong team mindset
• Experience with content management systems and help desk tools (preferred)
• Comfortable working independently in a remote, digital environment

Preferred Skills:

• Experience supporting Australian or NZ clients

ASSUMPTION: Candidates with experience in e-commerce, digital media, or online advertising may have an advantage in this role.

💰 Compensation & Benefits

Salary Range: PHP 35,000 - 45,000 per month (Estimated based on industry standards for mid-level roles in the Philippines)

Benefits:

• HMO
• Annual leave
• Christmas Bonus equivalent to 1 month's wage (pro-rata)

Working Hours: Dayshift (NZ business hours)

ASSUMPTION: The salary range provided is an estimate based on industry standards for mid-level roles in the Philippines. Actual compensation may vary based on experience and performance.

📌 Applicant Insights

🔍 Company Context

Industry: Virtual Staff 365 specializes in outsourcing and offshoring consulting, helping Australian businesses save time and money by finding talented, skilled virtual staff in the Philippines and South Africa.

Company Size: 51-200 employees

Founded: 2016

Company Description:

• Based in Melbourne, Australia, Virtual Staff 365 helps Australian businesses get things done and save up to 80% of costs by employing home-based virtual assistants and sourcing suitable outsourcing facilities (BPO's).
• The company started employing virtual staff in 2009 and has since been helping local Australian businesses successfully take on virtual staff.
• Virtual Staff 365 specializes in recruiting and retaining home-based virtual assistants and helping larger businesses source suitable outsourcing facilities.

Company Specialties:

• Virtual Assistants
• Outsourcing
• Offshoring
• Virtual Staff
• BPO
• Recruitment
• Philippines
• South Africa

Company Website: http://www.virtualstaff365.com.au

ASSUMPTION: Working for Virtual Staff 365 offers the opportunity to gain experience in a growing outsourcing and offshoring industry, with a focus on supporting Australian businesses.

📊 Role Analysis

Career Level: Mid-level (2-5 years of experience)

Reporting Structure: This role reports directly to the Operations Manager or a similar position within the client's organization.

Work Arrangement: Remote work from home with a permanent work-from-home set-up.

Growth Opportunities:

• Potential career progression into senior roles within the client's organization or Virtual Staff 365.
• Expanding skills and knowledge in e-commerce, digital marketing, and content management.
• Gaining experience working with international clients and teams.

ASSUMPTION: This role offers opportunities for professional growth and development within the client's organization or Virtual Staff 365, as well as the chance to work with international clients and teams.

🌍 Location & Work Environment

Office Type: Remote work from home

Office Location(s): Philippines

Geographic Context:

• The Philippines has a tropical marine climate, with temperatures ranging from 21°C to 32°C (70°F to 90°F) throughout the year.
• The country has two major seasons: the wet season (June to November) and the dry season (December to May).
• The Philippines is known for its vibrant culture, delicious food, and beautiful beaches.

Work Schedule: Dayshift (NZ business hours)

ASSUMPTION: Working remotely in the Philippines offers a unique blend of cultural experiences and a tropical climate, which may appeal to candidates seeking a work-life balance in a vibrant and diverse country.

💼 Interview & Application Insights

Typical Process:

• Online application submission
• Phone or video screening
• Technical assessment (writing and editing test)
• Final interview with the client's team

Key Assessment Areas:

• Writing and editing skills
• Attention to detail
• Multitasking and prioritization skills
• Cultural fit with the client's organization

Application Tips:

• Tailor your resume and cover letter to highlight your relevant skills and experiences in admin, sales coordination, or client support roles.
• Demonstrate your strong writing and editing skills in your application materials.
• Showcase your ability to work independently and manage multiple tasks in a remote setting.

ATS Keywords: Content coordination, campaign management, writing, editing, proofreading, sales support, client coordination, administrative tasks, reporting, Microsoft Office, multitasking, attention to detail, proactive, team collaboration, content management systems, help desk tools

ASSUMPTION: The application process for this role may involve a technical assessment to evaluate writing and editing skills, as well as interviews to assess cultural fit with the client's organization.

🛠️ Tools & Technologies

• Microsoft Office (Outlook, Excel, Teams, Word)
• Content management systems (e.g., WordPress, Shopify, Magento)
• Help desk tools (e.g., Zendesk, Freshdesk, Jira Service Desk)

ASSUMPTION: Familiarity with the listed tools and technologies is essential for success in this role, as they are commonly used in e-commerce and digital marketing environments.

👔 Cultural Fit Considerations

Company Values:

• Customer-focused
• Innovative
• Collaborative
• Adaptable

Work Style:

• Self-directed and proactive
• Strong attention to detail
• Ability to multitask and prioritize
• Comfortable working in a remote, digital environment

Self-Assessment Questions:

• Do you have strong writing and editing skills, with a keen eye for detail?
• Are you comfortable working independently and managing multiple tasks in a remote setting?
• Do you thrive in a fast-paced, dynamic environment and enjoy collaborating with international teams?

ASSUMPTION: Candidates who align with Virtual Staff 365's company values and work style preferences are more likely to succeed in this role and contribute to the organization's growth and success.

⚠️ Potential Challenges

• Managing shifting deadlines and priorities in a fast-paced, dynamic environment
• Working with international clients and teams, which may require adjusting to different time zones and cultural norms
• Adapting to the unique demands and requirements of the e-commerce industry
• Ensuring consistent, high-quality content across multiple platforms and channels

ASSUMPTION: Addressing these challenges effectively requires strong organizational skills, adaptability, and a commitment to continuous learning and improvement.

📈 Similar Roles Comparison

• This role differs from traditional content creation or marketing roles in that it focuses on coordinating and managing content for an e-commerce marketplace, rather than creating original content or developing marketing strategies.
• In the Philippines, this role may be more competitive due to the large talent pool and the growing demand for remote workers in the e-commerce industry.
• Career paths in this role may include progression into senior roles within the client's organization or Virtual Staff 365, as well as opportunities to specialize in specific aspects of e-commerce or digital marketing.

ASSUMPTION: Understanding the unique aspects of this role and the competitive landscape in the Philippines can help candidates tailor their applications and prepare for the challenges and opportunities that lie ahead.

📝 Sample Projects

• Coordinating a large-scale campaign launch, including writing and editing content, managing uploads, and tracking performance
• Developing and implementing a content calendar to ensure consistent and timely content publication across multiple platforms
• Collaborating with the sales team to create targeted and engaging content for specific merchant onboarding campaigns

ASSUMPTION: These sample projects provide insight into the day-to-day responsibilities and challenges of the Digital Content & Operations Specialist role, allowing candidates to better understand the requirements and expectations of the position.

❓ Key Questions to Ask During Interview

• Can you describe the team structure and how this role fits into the broader organization?
• What are the most significant challenges facing the client's e-commerce business, and how can this role contribute to addressing them?
• How does the client's organization support the professional growth and development of its employees?
• What are the key performance indicators (KPIs) for this role, and how will success be measured?
• How does the client's organization foster a positive and inclusive work environment, particularly for remote employees?

ASSUMPTION: Asking these questions during the interview process can help candidates better understand the role, the team, and the organization, enabling them to make more informed decisions about their career prospects.

📌 Next Steps for Applicants

To apply for this position:

• Submit your application through this link
• Tailor your resume and cover letter to highlight your relevant skills and experiences in admin, sales coordination, or client support roles.
• Prepare a writing and editing test or provide samples of your work to demonstrate your strong writing and editing skills.
• Research the client's e-commerce business and be prepared to discuss how your skills and experiences align with their needs and goals.
• Follow up with the hiring manager or recruitment team one week after submitting your application to express your interest in the role and inquire about the status of your application.

⚠️ This job description contains AI-assisted information. Details should be verified directly with the employer before making decisions.