📌 Core Information
🔹 Job Title: Digital Content Specialist (Content Writer)
🔹 Company: Commonwealth Bank
🔹 Location: Eveleigh, NSW - 1 Locomotive Street, Sydney CBD Area
🔹 Job Type: Full-Time
🔹 Category: Digital Content
🔹 Date Posted: June 19, 2025
🔹 Experience Level: 2-5 years
🔹 Remote Status: On-site
🚀 Job Overview
Key aspects of this role include:
- Crafting engaging content for CommBank's digital platforms
- Collaborating with cross-functional teams to enhance user experiences
- Maintaining the brand's tone of voice and editorial integrity
- Working in an agile environment with tight deadlines
ASSUMPTION: This role requires a strong focus on user-centered content creation and close collaboration with various teams to deliver effective digital experiences.
📋 Key Responsibilities
✅ Create and edit meaningful content for CommBank app, CommBank.com.au, and NetBank
✅ Evaluate research and customer feedback to inform content solutions and user journeys
✅ Use style guides and resources to maintain the brand's tone of voice
✅ Manage stakeholder and compliance feedback while maintaining customer-friendly copy
✅ Identify opportunities to improve user journeys and reduce customer effort
✅ Manage and prioritize projects from initial requirements to approvals
ASSUMPTION: This role involves a mix of creative and project management tasks, requiring strong organizational skills and attention to detail.
🎯 Required Qualifications
Education: Bachelor's degree in Journalism, Communications, English, or a related field
Experience: Proven experience (2-5 years) in writing high-quality content for mobile and web
Required Skills:
- Excellent writing and editing skills
- Strong stakeholder management and communication skills
- Ability to uphold editorial integrity
- Experience working in an agile environment
- Solid understanding of user research and analytics
Preferred Skills:
- Experience in the financial services industry
- Familiarity with content management systems (CMS)
ASSUMPTION: Candidates with a background in journalism or content creation, along with experience in agile environments, will be well-suited for this role.
💰 Compensation & Benefits
Salary Range: AU$75,000 - AU$95,000 per annum (Based on industry standards for a mid-level content specialist role in Sydney)
Benefits:
- Competitive salary packaging options
- Discounted financial products
- Flexible working arrangements
- Learning and development opportunities
Working Hours: Full-time, Monday to Friday, with flexibility to work additional hours as needed
ASSUMPTION: The salary range is an estimate based on industry standards and may vary depending on the candidate's experience and qualifications.
📌 Applicant Insights
🔍 Company Context
Industry: Financial Services
Company Size: 10,001+ employees
Founded: 1911 (as a federally chartered bank)
Company Description:
- Australia’s leading provider of financial services
- Offers a full range of financial services, including retail, premium, business, and institutional banking, funds management, superannuation, insurance, investment, and sharebroking products
- Serves over 16 million customers and has over 800,000 shareholders
Company Specialties:
- Retail banking
- Business banking
- Wealth management
- Insurance
Company Website: www.commbank.com.au
ASSUMPTION: Commonwealth Bank is a large, established organization with a wide range of financial services, offering diverse career opportunities.
📊 Role Analysis
Career Level: Mid-level
Reporting Structure: Reports to the Digital Content Manager
Work Arrangement: On-site, with flexibility for remote work as needed
Growth Opportunities:
- Progression to senior content roles or specialist positions
- Expansion into related fields, such as UX writing or content strategy
- Internal mobility opportunities within the Commonwealth Bank Group
ASSUMPTION: This role offers opportunities for career growth within the digital content team and the broader organization.
🌍 Location & Work Environment
Office Type: Modern, collaborative workspace with open-plan offices and dedicated quiet spaces
Office Location(s): Eveleigh, NSW - 1 Locomotive Street
Geographic Context:
- Sydney CBD Area - close to public transportation and various amenities
- Surrounded by vibrant neighborhoods, including Surry Hills, Chippendale, and Redfern
- Easy access to parks, cafes, and restaurants
Work Schedule: Standard business hours, with flexibility to work additional hours as needed
ASSUMPTION: The office location offers a convenient and enjoyable work environment, with easy access to public transportation and nearby amenities.
💼 Interview & Application Insights
Typical Process:
- Online application and resume screening
- Phone or video screening
- Face-to-face interview with the hiring manager and a team member
- Final interview with the Digital Content Manager
Key Assessment Areas:
- Writing and editing skills
- Stakeholder management and communication skills
- Understanding of user research and analytics
- Cultural fit and alignment with Commonwealth Bank's values
Application Tips:
- Tailor your resume and cover letter to highlight your relevant experience and skills
- Provide examples of your content creation and editing work
- Demonstrate your understanding of user-centered design and agile methodologies
ATS Keywords: Content Writer, Digital Content, User Experience, Agile, Stakeholder Management, Editorial Integrity, User Research, Analytics
ASSUMPTION: The application process is likely to involve multiple stages, focusing on both technical skills and cultural fit.
🛠️ Tools & Technologies
- Content management systems (CMS), such as Adobe Experience Manager or similar
- Microsoft Office Suite (Word, Excel, PowerPoint)
- Project management tools, such as JIRA or Asana
- User research and analytics tools, such as Google Analytics or Hotjar
ASSUMPTION: The specific tools and technologies used may vary depending on the team and project requirements.
👔 Cultural Fit Considerations
Company Values:
- Customer-focused
- Supportive of work-life balance
- Encourages diversity, inclusion, and collaboration
Work Style:
- Agile and collaborative
- Focused on continuous improvement
- Encourages innovation and creativity
Self-Assessment Questions:
- Do you thrive in an agile, collaborative work environment?
- Are you comfortable managing multiple stakeholders and balancing competing priorities?
- Do you have a customer-centric mindset and a passion for creating engaging content?
ASSUMPTION: Commonwealth Bank values diversity and inclusion, fostering a supportive work environment that encourages collaboration and innovation.
⚠️ Potential Challenges
- Managing tight deadlines and multiple projects simultaneously
- Balancing the needs of various stakeholders, including customers, internal teams, and compliance advisors
- Adapting to changes in priorities and project scope in an agile environment
- Working in a large organization with complex processes and systems
ASSUMPTION: This role may present challenges related to project management, stakeholder communication, and navigating a large organization.
📈 Similar Roles Comparison
- Unlike some content roles, this position focuses primarily on digital platforms and user experiences
- Compared to traditional journalism roles, this role requires a stronger focus on user research and analytics
- Career progression may involve moving into senior content roles, UX writing, or content strategy positions
ASSUMPTION: This role offers unique opportunities and challenges compared to similar content creation positions in other industries or organizations.
📝 Sample Projects
- Redesigning user onboarding flows for the CommBank app
- Creating and optimizing content for a new NetBank feature, such as bill payment or account aggregation
- Improving search functionality and results for CommBank.com.au
ASSUMPTION: Sample projects may involve creating, editing, or optimizing content for various digital platforms to enhance user experiences and achieve business objectives.
❓ Key Questions to Ask During Interview
- Can you describe the team structure and how this role fits within the digital content chapter?
- How does the content team collaborate with other departments, such as UX design and product management?
- What are the most significant challenges facing the digital content team currently, and how can this role help address them?
- How does the company support the professional development and growth of content specialists?
- What is the expected timeline for reviewing and providing feedback on content submissions?
ASSUMPTION: Asking thoughtful questions during the interview process can help applicants better understand the role, team dynamics, and company culture.
📌 Next Steps for Applicants
To apply for this position:
- Submit your application through this link
- Tailor your resume and cover letter to highlight your relevant experience and skills
- Prepare examples of your content creation and editing work
- Follow up with the hiring manager within one week after submitting your application
⚠️ This job description contains AI-assisted information. Details should be verified directly with the employer before making decisions.
