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Digital Learning Strategist, Content & Assessments

Citi
Full-time
On-site
Jacksonville, Florida, United States
🌐 Digital Marketing

πŸ“Œ Core Information

πŸ”Ή Job Title: Digital Learning Strategist, Content & Assessments

πŸ”Ή Company: Citi

πŸ”Ή Location: Jacksonville, Florida, United States

πŸ”Ή Job Type: Full-time

πŸ”Ή Category: Financial Services

πŸ”Ή Date Posted: May 21, 2025

πŸ”Ή Experience Level: 5-10 years

πŸ”Ή Remote Status: On-site

πŸš€ Job Overview

Key aspects of this role include:

  • Managing the lifecycle of content libraries and assessment tools
  • Analyzing usage and ROI of learning systems
  • Collaborating with learning teams to identify content needs
  • Managing vendor relationships and influencing roadmaps
  • Staying current on learning technologies and trends

ASSUMPTION: This role requires a strategic mindset, strong project management skills, and a deep understanding of learning technologies.

πŸ“‹ Key Responsibilities

βœ… Provide leadership and strategic direction for learning ecosystem projects

βœ… Partner with learning teams to analyze gaps and define content needs

βœ… Manage large, complex projects and create deliverables

βœ… Raise risks, issues, and identify process improvement opportunities

βœ… Contribute to defining the product roadmap for learning systems

βœ… Manage strategic vendor relationships and influence roadmaps

βœ… Determine optimal configuration for learning systems

βœ… Partner with Operations, Shared Services, and Technology teams for project implementation

βœ… Advance learning technology offerings by enabling best-in-class systems and processes

βœ… Stay current on available learning technologies and develop learner-centric solutions

βœ… Promote good working relationships across projects and stakeholders

βœ… Consult with business partners to identify issues, generate solutions, and choose alternatives

ASSUMPTION: This role involves a mix of strategic planning, project management, and stakeholder communication, requiring strong organizational and interpersonal skills.

🎯 Required Qualifications

Education: Bachelor’s/University degree

Experience: 5 years of project management experience, 3+ years with learning or knowledge management technologies

Required Skills:

  • Proficient in Agile Scrum and waterfall methodologies, JIRA
  • Experience with learning systems (SumTotal, Workday, Degreed preferred)
  • Proficient in MS Office applications, MS Project, PowerPoint, VISIO, Adobe Acrobat Professional
  • Strong consulting and relationship-building skills
  • Experience managing vendor relationships

Preferred Skills:

  • Experience with specific learning systems mentioned in the job description
  • Familiarity with the financial services industry

ASSUMPTION: While the job listing does not specify preferred qualifications, having experience with the mentioned learning systems and familiarity with the financial services industry would be beneficial.

πŸ’° Compensation & Benefits

Salary Range: $103,920.00 - $155,880.00 per year

Benefits:

  • Medical, dental, and vision coverage
  • 401(k)
  • Life, accident, and disability insurance
  • Wellness programs
  • Paid time off packages

Working Hours: Full-time, typically 40 hours per week

ASSUMPTION: The salary range provided is based on the job listing and is subject to change. Benefits may vary by jurisdiction, job level, and date of hire.

πŸ“Œ Applicant Insights

πŸ” Company Context

Industry: Financial Services. Citi is a global bank with over 200 years of experience, offering a wide range of financial services.

Company Size: 10,001+ employees. As a large organization, Citi offers numerous opportunities for career growth and development.

Founded: 1812. Citi has a rich history and extensive global presence.

Company Description:

  • Citi's mission is to serve as a trusted partner to its clients by responsibly providing financial services that enable growth and economic progress.
  • Citi's core activities include safeguarding assets, lending money, making payments, and accessing the capital markets on behalf of its clients.
  • Citi is committed to privacy and has a comprehensive privacy policy.

Company Specialties:

  • Banking
  • Commercial Banking
  • Investment Banking
  • Wealth Management
  • Credit Cards
  • Capital Markets
  • Equity and Fixed Income Research
  • Consumer Lending
  • Cash Management
  • Transaction Services

Company Website: Citi Group

ASSUMPTION: Citi's extensive global presence and wide range of financial services offer unique opportunities for career growth and development.

πŸ“Š Role Analysis

Career Level: Mid-level to senior. This role requires a significant amount of experience and strategic decision-making.

Reporting Structure: This role reports directly to the Head of Digital Learning Technology.

Work Arrangement: On-site, full-time. The role is based in Jacksonville, Florida, with the possibility of occasional remote work.

Growth Opportunities:

  • Potential to advance to a senior or management role within the Digital Learning Technology team
  • Opportunities to work on high-impact projects and influence the learning ecosystem
  • possibility to expand into related roles within Citi's global organization

ASSUMPTION: This role offers significant growth opportunities within Citi's global organization and the broader financial services industry.

🌍 Location & Work Environment

Office Type: Corporate office. Citi's Jacksonville office is a large, modern facility with a professional work environment.

Office Location(s): 14000 Citicards Way, Jacksonville, FL 32258, United States

Geographic Context:

  • Jacksonville is the most populous city in Florida and the 12th most populous city in the United States.
  • The Jacksonville office is located in the Southside area, close to major highways and amenities.
  • The city offers a mix of urban and suburban living, with a cost of living slightly below the national average.

Work Schedule: Full-time, typically 40 hours per week, with the possibility of occasional overtime or flexible hours.

ASSUMPTION: The Jacksonville office provides a professional work environment with easy access to amenities and a reasonable cost of living.

πŸ’Ό Interview & Application Insights

Typical Process:

  • Online application submission
  • Phone or video screening
  • On-site or virtual interview with hiring manager and/or team members
  • Final round interview with senior leadership
  • Background check and onboarding

Key Assessment Areas:

  • Project management skills and experience
  • Knowledge of learning technologies and systems
  • Strategic thinking and problem-solving abilities
  • Communication and stakeholder management skills
  • Cultural fit and alignment with Citi's values

Application Tips:

  • Tailor your resume and cover letter to highlight relevant experience and skills for this role
  • Demonstrate your understanding of learning technologies and systems in your application materials
  • Prepare for behavioral and situational interview questions that assess your project management, problem-solving, and communication skills
  • Research Citi's mission, values, and culture to show your enthusiasm and fit for the role

ATS Keywords: Digital Learning, Content Management, Assessment Tools, Project Management, Learning Systems, Vendor Management, Agile Scrum, Waterfall Methodologies, JIRA, MS Office, MS Project, PowerPoint, VISIO, Adobe Acrobat Professional

ASSUMPTION: Citi's application process is competitive, and applicants should be prepared to demonstrate their skills and experience throughout the interview process.

πŸ› οΈ Tools & Technologies

  • Learning systems: SumTotal, Workday, Degreed
  • Assessment tools: Myers Briggs, Hogan
  • Project management tools: JIRA, MS Project
  • Office suite: MS Office, Adobe Acrobat Professional
  • Communication and collaboration tools: Email, instant messaging, video conferencing

ASSUMPTION: Familiarity with the mentioned learning systems, assessment tools, and project management tools is required for this role.

πŸ‘” Cultural Fit Considerations

Company Values:

  • Client Centricity
  • Responsibility
  • Integrity
  • Teamwork
  • Innovation
  • One Citi

Work Style:

  • Collaborative and team-oriented
  • Results-driven and focused on delivering high-quality work
  • Adaptable and open to change in a dynamic work environment
  • Strong communication and interpersonal skills

Self-Assessment Questions:

  • How do you demonstrate client centricity in your work?
  • Can you provide an example of a time when you managed a complex project and delivered successful results?
  • How do you approach working with diverse teams and stakeholders?

ASSUMPTION: Citi values a diverse and inclusive work environment, and applicants should be prepared to demonstrate their fit with the company's values and work style.

⚠️ Potential Challenges

  • Managing multiple projects and priorities simultaneously
  • Navigating a large, global organization with complex processes and systems
  • Working with diverse stakeholders and managing expectations
  • Keeping up with the latest learning technologies and trends

ASSUMPTION: These challenges require strong project management, communication, and adaptability skills.

πŸ“ˆ Similar Roles Comparison

  • This role is unique in its focus on the full lifecycle of content libraries and assessment tools within a large financial services organization.
  • Similar roles may be found in other industries, such as education, consulting, or technology, but the context and scale of the role are unique to Citi.
  • Career progression may include roles such as Senior Digital Learning Strategist, Learning Technology Manager, or related management positions within Citi's global organization.

ASSUMPTION: This role offers unique opportunities and challenges within the financial services industry and Citi's global organization.

πŸ“ Sample Projects

  • Managing the onboarding of a new learning system, including vendor selection, implementation, and user training
  • Analyzing usage data and ROI for existing learning systems to inform strategic decision-making
  • Collaborating with learning teams to develop and deliver targeted training programs for specific business units

ASSUMPTION: These sample projects demonstrate the strategic and project management aspects of the role, as well as the need for strong communication and collaboration skills.

❓ Key Questions to Ask During Interview

  • Can you describe the current state of Citi's learning ecosystem and the strategic vision for its future?
  • How does this role collaborate with other teams within the Digital Learning Technology team and Citi's broader organization?
  • What are the most pressing challenges facing the learning ecosystem, and how can this role address them?
  • How does Citi support the professional development and growth of its employees?
  • What is the work-life balance like for this role, and how does Citi support work-life balance for its employees?

ASSUMPTION: These questions demonstrate your interest in the role, the organization, and the learning ecosystem, and help you assess the fit between your skills, experience, and the role's requirements.

πŸ“Œ Next Steps for Applicants

To apply for this position:

  • Submit your application through this link
  • Tailor your resume and cover letter to highlight your relevant experience and skills for this role
  • Prepare for behavioral and situational interview questions that assess your project management, problem-solving, and communication skills
  • Research Citi's mission, values, and culture to show your enthusiasm and fit for the role
  • Follow up with the hiring manager one week after your interview to express your continued interest in the position

⚠️ This job description contains AI-assisted information. Details should be verified directly with the employer before making decisions.