📌 Core Information
🔹 Job Title: Digital Learning Strategist, Content & Assessments
🔹 Company: Citi
🔹 Location: Jacksonville, Florida, United States
🔹 Job Type: Full-time
🔹 Category: Financial Services
🔹 Date Posted: May 21, 2025
🔹 Experience Level: 5-10 years
🔹 Remote Status: On-site
🚀 Job Overview
Key aspects of this role include:
- Managing the lifecycle of content libraries and assessment tools
- Analyzing usage and ROI of learning systems
- Collaborating with learning teams to identify content needs
- Managing vendor relationships and influencing roadmaps
- Staying current on learning technologies and trends
ASSUMPTION: This role requires a strategic mindset, strong project management skills, and a deep understanding of learning technologies.
📋 Key Responsibilities
✅ Provide leadership and strategic direction for learning ecosystem projects
✅ Partner with learning teams to analyze gaps and define content needs
✅ Manage large, complex projects and create deliverables
✅ Raise risks, issues, and identify process improvement opportunities
✅ Contribute to defining the product roadmap for learning systems
✅ Manage strategic vendor relationships and influence roadmaps
✅ Determine optimal configuration for learning systems
✅ Partner with Operations, Shared Services, and Technology teams for project implementation
✅ Advance learning technology offerings by enabling best-in-class systems and processes
✅ Stay current on available learning technologies and develop learner-centric solutions
✅ Promote good working relationships across projects and stakeholders
✅ Consult with business partners to identify issues, generate solutions, and choose alternatives
ASSUMPTION: This role involves a mix of strategic planning, project management, and stakeholder communication, requiring strong organizational and interpersonal skills.
🎯 Required Qualifications
Education: Bachelor’s/University degree
Experience: 5 years of project management experience, 3+ years with learning or knowledge management technologies
Required Skills:
- Proficient in Agile Scrum and waterfall methodologies, JIRA
- Experience with learning systems (SumTotal, Workday, Degreed preferred)
- Proficient in MS Office applications, MS Project, PowerPoint, VISIO, Adobe Acrobat Professional
- Strong consulting and relationship-building skills
- Experience managing vendor relationships
Preferred Skills:
- Experience with specific learning systems mentioned in the job description
- Familiarity with the financial services industry
ASSUMPTION: While the job listing does not specify preferred qualifications, having experience with the mentioned learning systems and familiarity with the financial services industry would be beneficial.
💰 Compensation & Benefits
Salary Range: $103,920.00 - $155,880.00 per year
Benefits:
- Medical, dental, and vision coverage
- 401(k)
- Life, accident, and disability insurance
- Wellness programs
- Paid time off packages
Working Hours: Full-time, typically 40 hours per week
ASSUMPTION: The salary range provided is based on the job listing and is subject to change. Benefits may vary by jurisdiction, job level, and date of hire.
📌 Applicant Insights
🔍 Company Context
Industry: Financial Services. Citi is a global bank with over 200 years of experience, offering a wide range of financial services.
Company Size: 10,001+ employees. As a large organization, Citi offers numerous opportunities for career growth and development.
Founded: 1812. Citi has a rich history and extensive global presence.
Company Description:
- Citi's mission is to serve as a trusted partner to its clients by responsibly providing financial services that enable growth and economic progress.
- Citi's core activities include safeguarding assets, lending money, making payments, and accessing the capital markets on behalf of its clients.
- Citi is committed to privacy and has a comprehensive privacy policy.
Company Specialties:
- Banking
- Commercial Banking
- Investment Banking
- Wealth Management
- Credit Cards
- Capital Markets
- Equity and Fixed Income Research
- Consumer Lending
- Cash Management
- Transaction Services
Company Website: Citi Group
ASSUMPTION: Citi's extensive global presence and wide range of financial services offer unique opportunities for career growth and development.
📊 Role Analysis
Career Level: Mid-level to senior. This role requires a significant amount of experience and strategic decision-making.
Reporting Structure: This role reports directly to the Head of Digital Learning Technology.
Work Arrangement: On-site, full-time. The role is based in Jacksonville, Florida, with the possibility of occasional remote work.
Growth Opportunities:
- Potential to advance to a senior or management role within the Digital Learning Technology team
- Opportunities to work on high-impact projects and influence the learning ecosystem
- possibility to expand into related roles within Citi's global organization
ASSUMPTION: This role offers significant growth opportunities within Citi's global organization and the broader financial services industry.
🌍 Location & Work Environment
Office Type: Corporate office. Citi's Jacksonville office is a large, modern facility with a professional work environment.
Office Location(s): 14000 Citicards Way, Jacksonville, FL 32258, United States
Geographic Context:
- Jacksonville is the most populous city in Florida and the 12th most populous city in the United States.
- The Jacksonville office is located in the Southside area, close to major highways and amenities.
- The city offers a mix of urban and suburban living, with a cost of living slightly below the national average.
Work Schedule: Full-time, typically 40 hours per week, with the possibility of occasional overtime or flexible hours.
ASSUMPTION: The Jacksonville office provides a professional work environment with easy access to amenities and a reasonable cost of living.
💼 Interview & Application Insights
Typical Process:
- Online application submission
- Phone or video screening
- On-site or virtual interview with hiring manager and/or team members
- Final round interview with senior leadership
- Background check and onboarding
Key Assessment Areas:
- Project management skills and experience
- Knowledge of learning technologies and systems
- Strategic thinking and problem-solving abilities
- Communication and stakeholder management skills
- Cultural fit and alignment with Citi's values
Application Tips:
- Tailor your resume and cover letter to highlight relevant experience and skills for this role
- Demonstrate your understanding of learning technologies and systems in your application materials
- Prepare for behavioral and situational interview questions that assess your project management, problem-solving, and communication skills
- Research Citi's mission, values, and culture to show your enthusiasm and fit for the role
ATS Keywords: Digital Learning, Content Management, Assessment Tools, Project Management, Learning Systems, Vendor Management, Agile Scrum, Waterfall Methodologies, JIRA, MS Office, MS Project, PowerPoint, VISIO, Adobe Acrobat Professional
ASSUMPTION: Citi's application process is competitive, and applicants should be prepared to demonstrate their skills and experience throughout the interview process.
🛠️ Tools & Technologies
- Learning systems: SumTotal, Workday, Degreed
- Assessment tools: Myers Briggs, Hogan
- Project management tools: JIRA, MS Project
- Office suite: MS Office, Adobe Acrobat Professional
- Communication and collaboration tools: Email, instant messaging, video conferencing
ASSUMPTION: Familiarity with the mentioned learning systems, assessment tools, and project management tools is required for this role.
👔 Cultural Fit Considerations
Company Values:
- Client Centricity
- Responsibility
- Integrity
- Teamwork
- Innovation
- One Citi
Work Style:
- Collaborative and team-oriented
- Results-driven and focused on delivering high-quality work
- Adaptable and open to change in a dynamic work environment
- Strong communication and interpersonal skills
Self-Assessment Questions:
- How do you demonstrate client centricity in your work?
- Can you provide an example of a time when you managed a complex project and delivered successful results?
- How do you approach working with diverse teams and stakeholders?
ASSUMPTION: Citi values a diverse and inclusive work environment, and applicants should be prepared to demonstrate their fit with the company's values and work style.
⚠️ Potential Challenges
- Managing multiple projects and priorities simultaneously
- Navigating a large, global organization with complex processes and systems
- Working with diverse stakeholders and managing expectations
- Keeping up with the latest learning technologies and trends
ASSUMPTION: These challenges require strong project management, communication, and adaptability skills.
📈 Similar Roles Comparison
- This role is unique in its focus on the full lifecycle of content libraries and assessment tools within a large financial services organization.
- Similar roles may be found in other industries, such as education, consulting, or technology, but the context and scale of the role are unique to Citi.
- Career progression may include roles such as Senior Digital Learning Strategist, Learning Technology Manager, or related management positions within Citi's global organization.
ASSUMPTION: This role offers unique opportunities and challenges within the financial services industry and Citi's global organization.
📝 Sample Projects
- Managing the onboarding of a new learning system, including vendor selection, implementation, and user training
- Analyzing usage data and ROI for existing learning systems to inform strategic decision-making
- Collaborating with learning teams to develop and deliver targeted training programs for specific business units
ASSUMPTION: These sample projects demonstrate the strategic and project management aspects of the role, as well as the need for strong communication and collaboration skills.
❓ Key Questions to Ask During Interview
- Can you describe the current state of Citi's learning ecosystem and the strategic vision for its future?
- How does this role collaborate with other teams within the Digital Learning Technology team and Citi's broader organization?
- What are the most pressing challenges facing the learning ecosystem, and how can this role address them?
- How does Citi support the professional development and growth of its employees?
- What is the work-life balance like for this role, and how does Citi support work-life balance for its employees?
ASSUMPTION: These questions demonstrate your interest in the role, the organization, and the learning ecosystem, and help you assess the fit between your skills, experience, and the role's requirements.
📌 Next Steps for Applicants
To apply for this position:
- Submit your application through this link
- Tailor your resume and cover letter to highlight your relevant experience and skills for this role
- Prepare for behavioral and situational interview questions that assess your project management, problem-solving, and communication skills
- Research Citi's mission, values, and culture to show your enthusiasm and fit for the role
- Follow up with the hiring manager one week after your interview to express your continued interest in the position
⚠️ This job description contains AI-assisted information. Details should be verified directly with the employer before making decisions.
