📌 Core Information
🔹 Job Title: Digital Marketing Account Supervisor
🔹 Company: Elite Digital Inc.
🔹 Location: Toronto, Ontario, Canada
🔹 Job Type: Hybrid (1 day in-office per week)
🔹 Category: Marketing
🔹 Date Posted: July 3, 2025
🔹 Experience Level: 2-5 years
🔹 Remote Status: On-site (with remote flexibility)
🚀 Job Overview
Key aspects of this role include:
- Overseeing client accounts to ensure satisfaction and successful project delivery
- Cultivating and managing enduring client relationships
- Collaborating with internal teams to meet client objectives
- Developing and executing marketing strategies for clients
- Negotiating contracts and optimizing profitability
ASSUMPTION: This role requires a balance of strong client-facing skills and internal team collaboration to drive client success and business growth.
📋 Key Responsibilities
✅ Act as the primary point of contact for all client account management issues
✅ Cultivate and manage enduring client relationships
✅ Establish trusted advisor relationships with key clients, stakeholders, and executives
✅ Formulate and execute marketing strategies, documentation, and assist in developing RFP responses
✅ Collaborate with Project Managers and internal teams to ensure prompt and successful project delivery
✅ Monitor and promptly communicate changes in project scope to clients and internal teams
✅ Coordinate with internal teams to predict, monitor, and communicate key account metrics to clients
✅ Engage in contract negotiations and finalize agreements to optimize profitability
✅ Identify opportunities for business growth with existing clients and propose enhancements
✅ Generate reports on account status for internal stakeholders
✅ Assist in handling challenging client requests or escalating issues as necessary
ASSUMPTION: This role involves a mix of strategic planning, project management, and client relationship management, requiring strong organizational and communication skills.
🎯 Required Qualifications
Education: Bachelor's Degree or Certification in Digital Marketing, Business Administration, Marketing Management, Communications, or a related field
Experience: 3-5 years of experience in Digital Marketing and/or Marketing, with at least 3 years in an Agency environment
Required Skills:
- Proven background in Digital Marketing and Client Service
- Excellent communication, presentation, and influencing skills
- Strong time management, organizational, and analytical skills
- Ability to anticipate risks and devise mitigation plans
- Familiarity with project management tools
- Keen attention to detail
Preferred Skills:
- Fluency in French (an asset)
- Experience with CRM software (e.g., Salesforce, HubSpot)
ASSUMPTION: While not explicitly stated, proficiency in Microsoft Office Suite and Google Workspace is assumed to be required for this role.
💰 Compensation & Benefits
Salary Range: CAD 70,000 - 90,000 per year (based on industry standards for the role, experience level, and location)
Benefits:
- Hybrid Work Model (primarily remote with in-office days once a week)
- Fun Office Environment with games and themed meeting spaces
- Comprehensive Health & Wellness Plan (Health Spend Account, Employee Assistance Program, Travel Insurance)
- Flexible Health Day Policy
- Home Office Subsidy
- Flexible Hours
- Monthly Catered Lunches
- Holiday Time Off
- Social Events
Working Hours: Full-time (40 hours per week) with flexible scheduling
ASSUMPTION: The salary range provided is an estimate based on industry standards for the role, experience level, and location. Actual compensation may vary based on individual qualifications and company policy.
📌 Applicant Insights
🔍 Company Context
Industry: Advertising Services
Company Size: 51-200 employees (mid-size agency environment offering opportunities for growth and collaboration)
Founded: 2003 (with over 20 years of industry experience)
Company Description:
- Elite Digital is an award-winning digital agency specializing in digital strategy, web design and development, mobile apps, ecommerce, search engine marketing, search engine optimization, social media, webinars, conversion optimization, marketing automation, email marketing, mobile text message marketing, CASL compliance, and more.
- The company listens closely to clients' needs and creates innovative ideas to help break through the clutter of today's marketing climate.
- Elite Digital partners with clients to ensure best-in-class outcomes, resulting in a loyal client base with many clients having been with the agency for over 5 years.
Company Specialties:
- Digital Marketing
- Web Design
- Social Media
- Search Engine Marketing
- Search Engine Optimization
- App Development
- Conversion Optimization
- Content Marketing
- Marketing Automation
- Email Marketing
- Webinars
- Mobile Marketing
- Digital Strategy
- Digital Media
- Web Development
- Web Marketing
- Analytics
- Programmatic Advertising
Company Website: elitedigitalagency.com
ASSUMPTION: Elite Digital is a well-established agency with a strong focus on digital marketing and a proven track record of client success.
📊 Role Analysis
Career Level: Mid-level (with opportunities for growth and advancement)
Reporting Structure: Reports directly to the Director of Client Services
Work Arrangement: Hybrid (primarily remote with in-office days once a week)
Growth Opportunities:
- Potential career progression to Senior Account Supervisor or Account Director roles
- Expanding skills and knowledge in digital marketing and client services
- Opportunities to work with a diverse range of clients and industries
ASSUMPTION: This role offers a blend of strategic, project management, and client-facing responsibilities, providing a well-rounded experience for professional growth.
🌍 Location & Work Environment
Office Type: Modern, collaborative workspace with fun amenities
Office Location(s): 5511 Steeles Ave. West, Suite 200, Toronto, Ontario M9L 1S7, Canada
Geographic Context:
- Toronto is the capital city of the province of Ontario and the most populous city in Canada.
- The city is known for its multiculturalism, vibrant arts scene, and diverse neighborhoods.
- Elite Digital's office is located in the northwest part of the city, offering easy access to public transportation and nearby amenities.
Work Schedule: Full-time (40 hours per week) with flexible scheduling and remote work options
ASSUMPTION: The hybrid work arrangement allows for a balance between in-office collaboration and remote work flexibility.
💼 Interview & Application Insights
Typical Process:
- Online application submission
- Phone or video screen with the HR team
- In-person or virtual interview with the hiring manager
- Final interview with the Director of Client Services
Key Assessment Areas:
- Client management and communication skills
- Strategic thinking and problem-solving abilities
- Project management and organizational skills
- Cultural fit and alignment with company values
Application Tips:
- Highlight relevant experience and achievements in digital marketing and client services
- Tailor your resume and cover letter to emphasize skills and experiences that match the job requirements
- Prepare examples of successful client accounts managed or marketing strategies executed
- Research Elite Digital's clients and industry to demonstrate your understanding of the business
ATS Keywords: Digital Marketing, Account Management, Client Services, Marketing Strategy, Project Management, Client Relationships, CRM, Marketing Automation, Email Marketing, Social Media, Search Engine Marketing, Search Engine Optimization
ASSUMPTION: Applicants should focus on demonstrating their ability to manage client accounts, develop marketing strategies, and collaborate effectively with internal teams.
🛠️ Tools & Technologies
- Microsoft Office Suite (Word, Excel, PowerPoint)
- Google Workspace (Gmail, Google Docs, Google Sheets, Google Slides)
- CRM software (e.g., Salesforce, HubSpot)
- Project management tools (e.g., Asana, Trello, Jira)
- Marketing automation tools (e.g., Marketo, Pardot, HubSpot)
- Social media management tools (e.g., Hootsuite, Buffer, Sprout Social)
ASSUMPTION: Proficiency in the listed tools and technologies is assumed to be required for this role, with additional tools and platforms potentially being used based on client needs and projects.
👔 Cultural Fit Considerations
Company Values:
- Client-focused
- Innovative
- Collaborative
- Accountable
- Fun
Work Style:
- Dynamic and task-oriented
- Responsible and accountable
- Enthusiastic and humorous
- Adaptable to changing priorities and rapid growth
Self-Assessment Questions:
- Do you thrive in a fast-paced, dynamic environment with changing priorities?
- Are you comfortable managing multiple client accounts and balancing competing demands?
- Can you effectively communicate and collaborate with stakeholders at all levels, including executives?
ASSUMPTION: Applicants should assess their fit with Elite Digital's values and work style to ensure a successful and enjoyable work experience.
⚠️ Potential Challenges
- Managing multiple client accounts and priorities simultaneously
- Adapting to a rapidly growing and evolving agency environment
- Balancing remote work and in-office collaboration
- Developing and maintaining strong client relationships in a competitive market
ASSUMPTION: Applicants should be prepared to manage multiple priorities, adapt to change, and thrive in a dynamic work environment.
📈 Similar Roles Comparison
- Unlike other Account Manager roles, this position requires a blend of strategic planning, project management, and client relationship management
- Elite Digital's focus on digital marketing sets this role apart from traditional marketing or advertising agencies
- Career progression opportunities are available, with potential growth into Senior Account Supervisor or Account Director roles
ASSUMPTION: Applicants should consider the unique blend of responsibilities and career growth opportunities when comparing this role to similar positions in the industry.
📝 Sample Projects
- Developing and executing a comprehensive digital marketing strategy for a new client
- Managing a rebranding project for an existing client, including website redesign, content creation, and social media campaign development
- Collaborating with internal teams to optimize a client's marketing automation workflows and improve email open rates by 20%
ASSUMPTION: Applicants should be prepared to provide examples of successful client account management, marketing strategy development, and project execution in their interviews.
❓ Key Questions to Ask During Interview
- What are the most challenging aspects of managing client accounts at Elite Digital?
- How does Elite Digital support the professional development and growth of its employees?
- What is the typical career path for an Account Supervisor at Elite Digital?
- How does Elite Digital foster a collaborative and innovative work environment?
- What are the key priorities for this role in the first 90 days?
ASSUMPTION: Applicants should ask thoughtful and insightful questions to demonstrate their interest in the role and company.
📌 Next Steps for Applicants
To apply for this position:
- Submit your application through this link
- Tailor your resume and cover letter to highlight your relevant experience and skills for this role
- Prepare examples of successful client accounts managed or marketing strategies executed
- Follow up with Elite Digital's HR team one week after submitting your application to confirm receipt and inquire about next steps
⚠️ This job description contains AI-assisted information. Details should be verified directly with the employer before making decisions.
