Digital Marketing Associate, GSS Campaign Operations

📌 Core Information

🔹 Job Title: Digital Marketing Associate, GSS Campaign Operations

🔹 Company: Amazon

🔹 Location: San José, Costa Rica

🔹 Job Type: On-site

🔹 Category: Marketing

🔹 Date Posted: April 24, 2025

🔹 Experience Level: Entry-level (0-2 years)

🔹 Remote Status: On-site

🚀 Job Overview

Key aspects of this role include:

• Building and managing campaigns for Amazon Prime Video
• Ensuring timely delivery and high-quality campaigns
• Updating workflow tools and trackers
• Adapting to new features and changes in processes
• Working rotational shifts as per business requirements

ASSUMPTION: This role requires a strong understanding of digital marketing principles, proficiency in MS Office, and the ability to work in a fast-paced, dynamic environment.

📋 Key Responsibilities

✅ Build and manage campaigns for Amazon Prime Video using various marketing tools and operations workflows

✅ Ensure timely delivery of campaigns with high quality, adhering to Standard Operating Procedures (SOP)

✅ Learn and adapt to new features and changes in processes, following SOPs

✅ Update workflow tools and trackers to keep track of daily tasks

✅ Work rotational shifts as per business requirements

✅ Fulfill objectives and KPI criteria for business, such as SLA, productivity, and quality targets

✅ Alert managers/SMEs on problems or concerns in a proactive manner

✅ Meet daily goals on tasks allocated

✅ Resolve customer-facing trouble ticketing process with 100% SLA and quality

✅ Comply with SOP or manager's directions and ensure tasks meet quality standards

✅ Spot and catch errors in SOP content and reach out to respective Subject Matter Experts for correction

✅ Contribute towards process enhancement by offering automation ideas/Kaizens, aiming to complete at least 1 Kaizen/4 JDIs per year

✅ Participate in deep dives to provide inputs to SMEs during root cause analysis

ASSUMPTION: This role requires strong attention to detail, excellent communication skills, and the ability to work independently and in a team.

🎯 Required Qualifications

Education: Graduate degree

Experience: 0-2 years of relevant experience

Required Skills:

• Proficient in MS Office (Word, Excel, PowerPoint)
• Strong numerical skills
• Excellent communication and teamwork skills
• Problem-solving skills
• Flexibility to work rotational shifts

Preferred Skills:

• Previous experience in digital marketing or a related field
• Fluency in Spanish

ASSUMPTION: While a degree in marketing or a related field is not required, it would be beneficial for this role.

💰 Compensation & Benefits

Salary Range: The average salary for a Digital Marketing Associate in Costa Rica is around ₡4,500,000 - ₡6,000,000 per year (approximately $7,500 - $10,000 USD). However, Amazon is known for offering competitive salaries, so the actual range may be higher.

Benefits:

• Health, dental, and vision insurance
• Retirement savings plan with company match
• Paid time off and holidays
• Maternity and paternity leave
• Employee discounts on Amazon products

Working Hours: Full-time (40 hours/week), with rotational shifts as required

ASSUMPTION: The salary range provided is an estimate based on industry standards and may vary depending on the candidate's qualifications and experience.

📌 Applicant Insights

🔍 Company Context

Industry: Amazon is a multinational technology company focused on e-commerce, cloud computing, digital streaming, and artificial intelligence. It is one of the world's most valuable companies.

Company Size: Amazon has over 1.3 million employees worldwide, making it one of the largest companies globally. This means there are ample opportunities for career growth and development.

Founded: Amazon was founded by Jeff Bezos in 1994 and is headquartered in Seattle, Washington, USA.

Company Description:

• Amazon is guided by four principles: customer obsession, passion for invention, commitment to operational excellence, and long-term thinking.
• The company is driven by the excitement of building technologies, inventing products, and providing services that change lives.
• Amazon embraces new ways of doing things, makes decisions quickly, and is not afraid to fail.

Company Specialties:

• E-commerce
• Cloud computing (Amazon Web Services)
• Digital streaming (Amazon Prime Video, Amazon Music)
• Artificial intelligence (Alexa, Amazon Go)

Company Website: Amazon.com

ASSUMPTION: Working for a large company like Amazon offers numerous opportunities for professional growth and exposure to diverse projects.

📊 Role Analysis

Career Level: This role is an entry-level position in the digital marketing field. It offers an excellent opportunity to gain experience and develop skills in campaign management, digital marketing, and operations.

Reporting Structure: The Digital Marketing Associate will report directly to the GSS Campaign Operations Manager.

Work Arrangement: This is an on-site role with rotational shifts as required by business needs.

Growth Opportunities:

• As a large company, Amazon offers numerous opportunities for internal transfers and promotions.
• This role provides exposure to various aspects of digital marketing and operations, which can help the candidate grow into more senior roles.
• Amazon is known for investing in employee development and providing opportunities for professional growth.

ASSUMPTION: This role offers a solid foundation for a career in digital marketing and provides ample opportunities for growth and development within the company.

🌍 Location & Work Environment

Office Type: Amazon's offices are modern, collaborative workspaces designed to foster innovation and creativity.

Office Location(s): San José, Costa Rica

Geographic Context:

• San José is the capital and largest city of Costa Rica, with a population of over 330,000 people.
• The city is known for its vibrant culture, rich history, and diverse culinary scene.
• San José offers a high quality of life, with excellent healthcare, education, and infrastructure.

Work Schedule: Full-time (40 hours/week), with rotational shifts as required by business needs.

ASSUMPTION: Working in San José, Costa Rica, offers a unique blend of urban living and access to nature, with numerous outdoor activities and cultural experiences available nearby.

💼 Interview & Application Insights

Typical Process:

• Online application submission
• Phone or video screening
• On-site or virtual interview with the hiring manager and team members
• Final round interview with senior leadership
• Background check and offer extension

Key Assessment Areas:

• Problem-solving skills
• Communication and teamwork skills
• Attention to detail
• Adaptability and flexibility
• Knowledge of digital marketing principles

Application Tips:

• Tailor your resume and cover letter to highlight your relevant skills and experiences for this role.
• Demonstrate your understanding of digital marketing principles and campaign management in your application materials.
• Showcase your ability to work in a fast-paced, dynamic environment and adapt to new features and changes in processes.

ATS Keywords: Digital Marketing, Campaign Management, MS Office, Operations, Quality Assurance, Process Improvement, Data Tracking, Problem Solving, Flexibility, Communication, Team Collaboration, Root Cause Analysis, Automation, SOP Compliance, Customer Service, Time Management

ASSUMPTION: The application process for this role may take several weeks, depending on the volume of applicants and the company's hiring timeline.

🛠️ Tools & Technologies

• Microsoft Office Suite (Word, Excel, PowerPoint)
• Campaign management tools (e.g., Hootsuite, Buffer, Sprout Social)
• Project management tools (e.g., Asana, Trello, Jira)
• Customer relationship management (CRM) software (e.g., Salesforce, HubSpot, Zoho CRM)

ASSUMPTION: The specific tools and technologies used in this role may vary depending on the team's needs and the company's standards.

👔 Cultural Fit Considerations

Company Values:

• Customer obsession
• Passion for invention
• Commitment to operational excellence
• Long-term thinking

Work Style:

• Fast-paced and dynamic
• Collaborative and team-oriented
• Focused on innovation and continuous improvement
• Data-driven and analytical

Self-Assessment Questions:

• Do you have a strong customer focus and a passion for delivering exceptional customer experiences?
• Are you comfortable working in a fast-paced, dynamic environment and adapting to new features and changes in processes?
• Do you have strong communication and teamwork skills, and are you able to collaborate effectively with diverse teams?

ASSUMPTION: Amazon's company culture is fast-paced, innovative, and customer-focused. Candidates who thrive in dynamic environments and are passionate about delivering exceptional customer experiences are likely to be a good fit for this role.

⚠️ Potential Challenges

• Working rotational shifts may require flexibility in personal schedules.
• The fast-paced nature of the role may be challenging for candidates who prefer a more stable work environment.
• Adapting to new features and changes in processes may require continuous learning and adjustment.
• Working in a large company may present challenges in terms of communication and decision-making processes.

ASSUMPTION: These challenges can be overcome with strong communication skills, adaptability, and a willingness to learn and grow in the role.

📈 Similar Roles Comparison

• Compared to other digital marketing roles, this position places a stronger emphasis on operations and process improvement.
• In the digital marketing industry, this role offers a unique blend of campaign management, operations, and process improvement responsibilities.
• Career-wise, this role provides a solid foundation for a career in digital marketing and offers opportunities for growth and development within the company.

ASSUMPTION: This role offers a unique blend of responsibilities and provides an excellent opportunity for candidates to gain experience in various aspects of digital marketing and operations.

📝 Sample Projects

• Managing a Prime Video campaign from start to finish, including planning, execution, and analysis
• Implementing automation ideas/Kaizens to improve campaign efficiency and reduce manual effort
• Participating in a deep dive to identify and address root causes of customer-facing issues

ASSUMPTION: These sample projects demonstrate the range of responsibilities and opportunities available in this role.

❓ Key Questions to Ask During Interview

• Can you describe the team structure and how this role fits into the broader organization?
• What are the key priorities for this role in the first 30, 60, and 90 days?
• How does Amazon support the professional growth and development of its employees?
• What are the most challenging aspects of this role, and how can I best prepare for them?
• How does Amazon foster a culture of innovation and continuous improvement?

ASSUMPTION: Asking these questions demonstrates your interest in the role and provides valuable insights into the work environment and company culture.

📌 Next Steps for Applicants

To apply for this position:

• Submit your application through this link
• Tailor your resume and cover letter to highlight your relevant skills and experiences for this role.
• Prepare examples of your previous work that demonstrate your proficiency in digital marketing, campaign management, and operations.
• Follow up with the hiring manager one week after submitting your application to express your interest in the role and inquire about the status of your application.

⚠️ This job description contains AI-assisted information. Details should be verified directly with the employer before making decisions.