🔹 Job Title: Digital Marketing Co-Op
🔹 Company: Zipcar
🔹 Location: Boston, MA
🔹 Job Type: Internship
🔹 Category: Marketing
🔹 Date Posted: May 4, 2025
🔹 Experience Level: Entry Level
🔹 Remote Status: On-site
Key aspects of this role include:
ASSUMPTION: This role is designed for students seeking real-world experience in operations management and customer service within the car rental industry.
✅ Supervise and develop front-line employees to ensure high-quality customer service
✅ Manage fleet vehicles and rental operation logistics to maintain efficient and safe operations
✅ Collaborate with associates and managers to resolve claims and increase the number of rented vehicles on the road
✅ Coach and drive employee performance through intensive development and training
✅ Assist in managing reservations, checking in and checking out rental vehicles, and ensuring a smooth rental experience for customers
✅ Maintain accurate records of inspections, maintenance, and rental transactions to ensure safety and compliance
✅ Conduct vehicle quality checks to ensure cleanliness, functionality, and adherence to company standards
✅ Maintain organized records of rental agreements, customer information, and incident reports
✅ Prepare reports on rental activity and assist in analyzing data to improve operations
✅ Take on special projects and assignments as directed by the Operations Manager to gain exposure to various aspects of car rental operations
ASSUMPTION: The responsibilities listed are a mix of operational, customer service, and management tasks that will provide the intern with a broad understanding of the business.
Education: Actively enrolled in a college or university, pursuing a bachelor’s degree in hospitality, tourism, or a business-related field, with graduation expected in Spring 2025 with availability for a full-time co-op; or a December 2024 graduate open to a full-time internship in Spring 2025.
Experience: Previous internship or work experience in retail, customer service, or the hospitality industry (preferred but not required)
Required Skills:
Preferred Skills:
ASSUMPTION: The required skills listed are essential for success in this role, as they involve working with customers, managing employees, and maintaining a high level of organization and attention to detail.
Salary Range: As this is an internship, compensation is not specified. However, Zipcar offers a competitive hourly wage for interns, along with valuable experience and networking opportunities.
Benefits:
Working Hours: Full-time on-site during the term, working 35 hours per week
ASSUMPTION: While the salary range is not specified, Zipcar's internship program is designed to provide valuable experience and professional development opportunities, rather than monetary compensation.
Industry: Consumer Services, specifically car-sharing and rental services
Company Size: Medium-sized company with 501-1,000 employees, providing a supportive and collaborative work environment
Founded: 2000, with a rich history in the car-sharing industry
Company Description:
Company Specialties:
Company Website: www.zipcar.com
ASSUMPTION: Zipcar's focus on sustainability, innovation, and customer-centric experiences makes it an attractive company for interns interested in the consumer services industry.
Career Level: Entry-level, with opportunities for growth and development within the company
Reporting Structure: The intern will report directly to the Operations Manager and work closely with associates and managers across various departments
Work Arrangement: Full-time on-site internship, with the opportunity to gain exposure to various aspects of car rental operations
Growth Opportunities:
ASSUMPTION: This internship offers a unique opportunity for students to gain valuable experience in the car rental industry and potentially secure full-time employment with the company.
Office Type: On-site, with the opportunity to work in various locations within the Boston area
Office Location(s): 35 Thomson Pl, Boston, MA 02210
Geographic Context:
Work Schedule: Full-time on-site during the term, working 35 hours per week
ASSUMPTION: The on-site work arrangement provides interns with the opportunity to build relationships with colleagues, gain hands-on experience, and fully immerse themselves in the company culture.
Typical Process:
Key Assessment Areas:
Application Tips:
ATS Keywords: Customer Service, Operations Management, Leadership, Time Management, Communication, Teamwork, Attention to Detail, Problem Solving, Inventory Control, Safety Compliance, Quality Assurance, Documentation, Collaboration, Eagerness to Learn
ASSUMPTION: Applicants should tailor their resumes and cover letters to highlight the required skills and experiences listed in the job description, as well as any relevant industry-specific keywords.
ASSUMPTION: While not explicitly stated, the tools and technologies listed are commonly used in the car rental industry and may be relevant to this internship position.
Company Values:
Work Style:
Self-Assessment Questions:
ASSUMPTION: Applicants should assess their fit with Zipcar's company values and work style to ensure a successful and fulfilling internship experience.
ASSUMPTION: While the internship offers valuable experience and growth opportunities, it also presents challenges that applicants should be prepared to face.
ASSUMPTION: Applicants should consider the unique aspects of this internship and how it compares to other entry-level roles in the car rental industry.
ASSUMPTION: These sample projects provide applicants with an idea of the types of tasks they may be responsible for during their internship.
ASSUMPTION: Applicants should ask thoughtful and insightful questions during their interview to demonstrate their interest in the role and the company.
To apply for this position:
⚠️ This job description contains AI-assisted information. Details should be verified directly with the employer before making decisions.