Digital Operations Senior Manager - Content

📌 Core Information

🔹 Job Title: Digital Operations Senior Manager - Content

🔹 Company: Genentech

🔹 Location: South San Francisco, CA (Remote OK for US candidates outside the Bay Area)

🔹 Job Type: Full-Time

🔹 Category: Biotechnology Research

🔹 Date Posted: May 12, 2025

🔹 Experience Level: 5-10 years

🔹 Remote Status: Remote OK (US candidates only)

🚀 Job Overview

Key aspects of this role include:

• Leading operational framework for end-to-end content product delivery
• Ensuring consistency, compliance, and alignment with business objectives
• Driving continuous improvement in content product operations
• Optimizing cross-product processes
• Collaborating with cross-functional teams and external vendors

ASSUMPTION: This role requires a strong operational background, experience in regulated content environments, and the ability to manage complex projects.

📋 Key Responsibilities

✅ Lead operations for launching new products, features, and enhancements

✅ Develop strategies for automation and implementation across product and user workflows

✅ Influence Operations Leads and/or Managers to advance the overall enterprise operations roadmap

✅ Anticipate and mitigate roadblocks and barriers proactively

✅ Maintain and support products in their steady state, ensuring quality and usability

✅ Leverage deep subject-matter expertise to shape product and process enhancements

✅ Explore new ways to improve processes or enhance current capability/product operations

✅ Understand the user experience and ensure timely resolution of user feedback and incidents

✅ Seamlessly engage cross-functional partners to improve processes and iterate on products

✅ Oversee knowledge management to ensure all team members have access to necessary information and resources

✅ Engage with Activation & Learning & Skills Development to shape training and support for end users

✅ Ensure all processes are documented according to SOPs and maintain thorough and up-to-date records

✅ Monitor compliance with documented processes and address any deviations

✅ Establish SOPs and lead the product or end-user community in adhering to established SOPs and timelines

✅ Serve as the primary point of contact and triage point for feedback and questions from end users

✅ Comply with all laws, regulations, and policies that govern the conduct of Genentech activities

ASSUMPTION: This role requires strong problem-solving skills, attention to detail, and the ability to adapt to new technologies.

🎯 Required Qualifications

Education: Bachelor’s degree in business, operations, technology, science, marketing, or a related field, or equivalent experience

Experience: 5 years of experience in strategy & operations, process operations, product operations, digital operations, or equivalent experience

Required Skills:

• Project management and operational support
• Data analytics tools and methodologies
• Strong problem-solving skills and attention to detail
• Ability to adapt to new technologies and drive process improvements
• Experience driving operational excellence through implementation of workflows, automation, scaling, and process optimization
• Exceptional communication, collaboration, and community engagement skills
• Proven ability to resolve incidents, gather feedback, and maintain high user satisfaction in a fast-paced environment
• Strong analytical skills with the ability to monitor and interpret operational data trends and provide actionable insights for improvement
• Experience overseeing knowledge management and user support initiatives
• Demonstrated success in managing complex projects involving cross-functional teams and external vendors

Preferred Skills:

• Advanced degree, or equivalent experience (e.g., MBA or related graduate-level qualification)
• Experience in the healthcare or pharmaceutical industry or another highly regulated industry
• Expertise in User Acceptance Testing (UAT) and Quality Control (QC) processes
• Expertise in workflow optimization and automation tools
• Knowledge of compliance standards and regulatory frameworks relevant to operations and product workflows
• Demonstrated ability to manage vendor relationships, including Service Level Agreement (SLA) governance
• Proficiency in leveraging operational data to measure success metrics and improve performance
• Experience in leading content operations within a complex, regulated industry
• Familiarity with digital asset management (DAM) platforms and content operations tools

ASSUMPTION: Additional desired qualifications may include experience in the healthcare or pharmaceutical industry, expertise in specific tools, and familiarity with relevant regulations.

💰 Compensation & Benefits

Salary Range: $137,900 - $256,100 per year (based on location and experience)

Benefits:

• Discretionary annual bonus based on individual and Company performance
• Benefits detailed at this link

Working Hours: Full-time (40 hours per week)

ASSUMPTION: The salary range provided is based on the primary location of South San Francisco, CA and may vary depending on the candidate's experience, qualifications, and geographic location.

📌 Applicant Insights

🔍 Company Context

Industry: Biotechnology Research

Company Size: 10,001+ employees

Founded: 1976

Company Description:

• Genentech is passionate about finding solutions for people facing the world’s most difficult-to-treat conditions
• Uses cutting-edge science to create and deliver innovative medicines around the globe
• Dedicated to getting patients and caregivers to the right resources

  Company Specialties:

  • Oncology
  • Immunology
  • Disorders of Tissue Growth and Repair
  • Neuroscience and Infectious Disease
  • Metabolism
  • and Ophthalmology

  Company Website: http://www.gene.com

  ASSUMPTION: Genentech is a leading biotechnology company focused on developing and delivering innovative medicines to patients worldwide.

  📊 Role Analysis

  Career Level: Senior Manager

  Reporting Structure: This role will report directly to the Head of Digital Operations or a similar role

  Work Arrangement: Full-time with remote work option for US candidates outside the Bay Area

  Growth Opportunities:

  • Potential to advance within the Digital Operations team or related areas
  • Opportunities to lead cross-functional projects and collaborate with various teams
  • Possibility to expand the role's scope and impact based on performance and business needs

  ASSUMPTION: This role offers growth opportunities based on the candidate's performance, business needs, and their ability to take on additional responsibilities.

  🌍 Location & Work Environment

  Office Type: Genentech's headquarters is located in South San Francisco, CA, with additional offices in Vacaville, CA, Oceanside, CA, and Hillsboro, OR

  Office Location(s): 1 Dna Way, South San Francisco, CA 94080, US

  Geographic Context:

  • South San Francisco is located in the San Francisco Bay Area, known for its diverse culture, vibrant tech industry, and scenic beauty
  • The Bay Area offers a wide range of housing options, cultural attractions, and outdoor activities

  Work Schedule: Monday-Friday, 6am-5pm PST (with flexibility for remote workers)

  ASSUMPTION: The work schedule may vary depending on the specific team and project requirements.

  💼 Interview & Application Insights

  Typical Process:

  • Online application submission
  • Phone or video screen with the hiring manager
  • On-site or virtual interview with the team
  • Final round interview with senior leadership
  • Background check and offer extension

  Key Assessment Areas:

  • Operational expertise and problem-solving skills
  • Experience with workflow optimization and automation tools
  • Ability to manage cross-functional teams and external vendors
  • Understanding of compliance standards and regulatory frameworks
  • Communication and collaboration skills

  Application Tips:

  • Tailor your resume and cover letter to highlight relevant skills and experiences
  • Demonstrate your understanding of Genentech's mission and the role's responsibilities
  • Showcase your problem-solving skills and provide examples of how you've improved processes in previous roles
  • Prepare questions to ask the interviewer about the team, company culture, and growth opportunities

  ATS Keywords: Digital Operations, Senior Manager, Content, Strategy & Operations, Process Operations, Product Operations, Digital Operations, Workflow Optimization, Automation, Compliance, Cross-functional Teams, Vendor Management, Knowledge Management, User Support, Training, Quality Control, User Acceptance Testing, Data Analytics, Project Management, Operational Support

  ASSUMPTION: The interview process may vary depending on the specific team and role requirements.

  🛠️ Tools & Technologies

  • Jira
  • Veeva Vault
  • Aprimo
  • Adobe AEM
  • Workfront
  • AI-driven solutions for task management, process enhancement, and seamless collaboration

  ASSUMPTION: The specific tools and technologies used may vary depending on the team and project requirements.

  👔 Cultural Fit Considerations

  Company Values:

  • Innovation
  • Collaboration
  • Bravery
  • Accountability
  • Integrity

  Work Style:

  • Genentech fosters a culture of inclusivity, integrity, and creativity
  • The company encourages bold pursuits of answers to the world’s most complex health challenges
  • Genentech values diversity in thought and background and encourages employees to bring their unique perspectives to work

  Self-Assessment Questions:

  • How do you align with Genentech's values, particularly innovation and collaboration?
  • How do you approach working in a regulated environment, and how do you ensure compliance with SOPs and regulations?
  • How do you handle feedback and make data-driven decisions to improve processes and workflows?

  ASSUMPTION: Candidates should be prepared to discuss their alignment with Genentech's values and their approach to working in a regulated environment.

  ⚠️ Potential Challenges

  • Managing complex projects involving cross-functional teams and external vendors
  • Keeping up with evolving technologies and tools in a fast-paced environment
  • Balancing multiple priorities and meeting tight deadlines
  • Ensuring compliance with regulations and SOPs in a dynamic work environment

  ASSUMPTION: Candidates should be prepared to discuss how they've overcome similar challenges in previous roles.

  📈 Similar Roles Comparison

  • This role is similar to other Senior Manager positions in Digital Operations, Content Management, or related fields
  • However, this role is unique in its focus on end-to-end content product delivery and its specific requirements for operational expertise and compliance knowledge
  • Career paths may vary depending on the candidate's skills, interests, and the organization's structure

  ASSUMPTION: Candidates should research similar roles and be prepared to discuss how their skills and experiences make them a strong fit for this specific position.

  📝 Sample Projects

  • Implementing a new content management system to streamline workflows and improve collaboration
  • Optimizing content approval processes to reduce turnaround times and ensure compliance
  • Developing and implementing a knowledge management system to improve information access and user support

  ASSUMPTION: Candidates should be prepared to discuss their experience with similar projects and how they've contributed to process improvements and successful outcomes.

  ❓ Key Questions to Ask During Interview

  • What are the biggest challenges facing the Digital Operations team currently, and how can this role help address them?
  • How does this role collaborate with other teams, such as Marketing, Medical Affairs, and Public Affairs & Access?
  • What opportunities are there for growth and development within the Digital Operations team or related areas?
  • How does Genentech support work-life balance for its employees?
  • What are the most important qualities and skills for success in this role, according to the team?

  ASSUMPTION: Candidates should prepare thoughtful questions that demonstrate their interest in the role and the company.

  📌 Next Steps for Applicants

  To apply for this position:

  • Submit your application through this link
  • Tailor your resume and cover letter to highlight relevant skills and experiences
  • Prepare for phone or video screens and on-site or virtual interviews by researching the company and role
  • Follow up with the hiring manager after each interview to express your interest and reiterate your qualifications
  • If you receive an offer, carefully review the benefits package and negotiate as needed

  ⚠️ This job description contains AI-assisted information. Details should be verified directly with the employer before making decisions.