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Digital & Social Media Marketing Lead - C13

Citi
Full-time
On-site
SarapiquΓ­, Heredia, Costa Rica
πŸ“± Social Media Marketing

πŸ“Œ Core Information

πŸ”Ή Job Title: Digital & Social Media Marketing Lead - C13

πŸ”Ή Company: Citi

πŸ”Ή Location: Heredia, Costa Rica

πŸ”Ή Job Type: Full-time

πŸ”Ή Category: Marketing

πŸ”Ή Date Posted: July 17, 2025

πŸ”Ή Experience Level: 6-10 years

πŸ”Ή Remote Status: On-site

πŸš€ Job Overview

Key aspects of this role include:

  • Strategic decision-making in digital marketing
  • Vendor and agency management
  • Campaign strategy development and execution
  • Performance reporting and optimization
  • Risk assessment and compliance

ASSUMPTION: This role requires a balance of strategic thinking, tactical execution, and strong communication skills to influence stakeholders and drive business results.

πŸ“‹ Key Responsibilities

βœ… Influence decisions on vendor/agency selection, creative assets, channel testing strategy, and product marketing

βœ… Manage marketing budget, agency, and vendor relationships

βœ… Develop campaign strategies and own acquisition forecasting and performance reporting

βœ… Achieve campaign and business goals

βœ… Source and manage media buying relationships with advertising partners, ad networks, and publishers

βœ… Execute campaign management, pricing negotiations, and media buying contracts

βœ… Optimize creative, messaging, and acquisition landing pages for business results

βœ… Oversee quality assurance in ad copies, landing pages, and sitelinks pre and post launch

βœ… Manage quality assurance and record retention for business audits

βœ… Track monthly budget and performance to meet key performance indicators

βœ… Appropriately assess risk and ensure compliance with laws, regulations, and ethical standards

ASSUMPTION: This role involves a mix of strategic planning, tactical execution, and risk management, requiring strong organizational skills and attention to detail.

🎯 Required Qualifications

Education: Bachelor’s/University degree, Master’s degree preferred

Experience: 6-10 years in a digital marketing role, with experience in online paid media, SEO, and SEM

Required Skills:

  • Digital marketing strategy and execution
  • Vendor and agency management
  • Campaign management and optimization
  • Performance reporting and analysis
  • Risk assessment and compliance
  • Strong communication and influencing skills
  • Budget management

Preferred Skills:

  • Experience in the financial services industry
  • Fluency in Spanish

ASSUMPTION: Given the strategic nature of this role, candidates should have a proven track record in digital marketing, with a strong understanding of campaign strategy, vendor management, and performance optimization.

πŸ’° Compensation & Benefits

Salary Range: Based on industry standards for a digital marketing lead role in Costa Rica, the estimated salary range is β‚‘6,000,000 - β‚‘8,000,000 per year (approximately $10,000 - $13,000 USD).

Benefits:

  • Health insurance
  • Retirement savings plan
  • Employee discounts on Citi products and services
  • Tuition assistance

Working Hours: Full-time, typically Monday to Friday, 8:00 AM to 5:00 PM, with flexibility for project needs

ASSUMPTION: The salary range is an estimate based on market research and may vary depending on the candidate's experience and qualifications.

πŸ“Œ Applicant Insights

πŸ” Company Context

Industry: Citi is a global financial services company, offering a wide range of financial products and services to consumers, corporations, governments, and institutions.

Company Size: Citi has over 200,000 employees globally, providing a large and diverse work environment.

Founded: Citi was founded in 1812 and has a long history of innovation and growth in the financial services industry.

Company Description:

  • Citi's mission is to serve as a trusted partner to its clients by responsibly providing financial services that enable growth and economic progress.
  • Citi's core activities include safeguarding assets, lending money, making payments, and accessing the capital markets on behalf of its clients.
  • Citi has a presence in over 100 countries and jurisdictions worldwide.

Company Specialties:

  • Banking
  • Commercial Banking
  • Investment Banking
  • Wealth Management
  • Credit Cards
  • Capital Markets
  • Equity and Fixed Income Research
  • Consumer Lending
  • Cash Management and Transaction Services

Company Website: Citi Group

ASSUMPTION: Working at Citi offers opportunities for professional growth, international exposure, and a competitive benefits package.

πŸ“Š Role Analysis

Career Level: This role is at the senior individual contributor level, with potential to manage a team in the future.

Reporting Structure: The digital acquisition lead analyst reports directly to the head of digital marketing or a similar role.

Work Arrangement: This role is on-site, with the possibility of occasional remote work for specific projects or tasks.

Growth Opportunities:

  • Progression to a management role within the digital marketing team
  • Expansion into related fields, such as data analytics or market research
  • International assignments or relocation opportunities

ASSUMPTION: This role offers growth potential within the digital marketing team and the broader organization, given Citi's global presence and diverse business lines.

🌍 Location & Work Environment

Office Type: Modern, collaborative office space with state-of-the-art technology and amenities.

Office Location(s): Heredia, Costa Rica

Geographic Context:

  • Heredia is located in the Central Valley of Costa Rica, offering a pleasant climate and easy access to urban amenities.
  • The office is close to major highways, making it easily accessible by car or public transportation.
  • Heredia is known for its vibrant cultural scene, with numerous museums, theaters, and festivals throughout the year.

Work Schedule: Full-time, typically Monday to Friday, 8:00 AM to 5:00 PM, with flexibility for project needs

ASSUMPTION: The office environment at Citi is designed to foster collaboration and innovation, with a focus on employee well-being and work-life balance.

πŸ’Ό Interview & Application Insights

Typical Process:

  • Online application submission
  • Phone or video screen with the hiring manager
  • On-site or virtual interview with the digital marketing team
  • Final interview with the head of digital marketing or a similar role

Key Assessment Areas:

  • Digital marketing strategy and execution
  • Vendor and agency management
  • Campaign management and optimization
  • Performance reporting and analysis
  • Risk assessment and compliance
  • Communication and influencing skills

Application Tips:

  • Highlight relevant digital marketing experience and achievements in your resume
  • Prepare examples of successful campaign strategies and optimizations for the interview
  • Demonstrate your understanding of Citi's business and the role's requirements in your cover letter

ATS Keywords: Digital Marketing, Social Media Marketing, Vendor Management, Campaign Strategy, Performance Reporting, Media Buying, SEO, SEM, Creative Optimization, Quality Assurance, Risk Assessment, Budget Management, Communication, Diplomacy, Compliance, Ethical Judgment

ASSUMPTION: The application process at Citi is designed to assess the candidate's technical skills, strategic thinking, and cultural fit within the organization.

πŸ› οΈ Tools & Technologies

  • Google Analytics
  • Adobe Creative Suite
  • Social media platforms (Facebook, Instagram, Twitter, LinkedIn)
  • Google Ads
  • Microsoft Office Suite
  • Project management tools (Asana, Trello, JIRA)

ASSUMPTION: The tools and technologies required for this role are standard in the digital marketing industry and can be learned or improved upon with relevant experience and training.

πŸ‘” Cultural Fit Considerations

Company Values:

  • Client-centric
  • Responsible
  • Inclusive
  • Collaborative
  • Performance-driven

Work Style:

  • Collaborative and team-oriented
  • Results-driven and focused on continuous improvement
  • Adaptable and open to feedback
  • Strong communication and influencing skills

Self-Assessment Questions:

  • Do you align with Citi's values and work style?
  • Are you comfortable working in a collaborative, team-oriented environment?
  • Do you have strong communication and influencing skills, and are you open to feedback?

ASSUMPTION: Citi values a diverse and inclusive work environment, with a strong focus on collaboration, performance, and continuous improvement.

⚠️ Potential Challenges

  • Managing multiple vendors and agencies simultaneously
  • Balancing strategic thinking with tactical execution
  • Working with tight deadlines and high-pressure situations
  • Navigating a large, global organization with complex processes

ASSUMPTION: These challenges can be overcome with strong organizational skills, attention to detail, and a proactive approach to problem-solving.

πŸ“ˆ Similar Roles Comparison

  • This role is similar to a digital marketing manager or senior digital marketing specialist role in other organizations
  • However, Citi's global presence and diverse business lines offer unique opportunities for growth and exposure
  • Candidates should consider their long-term career goals and how this role aligns with their aspirations

ASSUMPTION: While this role shares similarities with other digital marketing roles, Citi's unique culture and global presence set it apart.

πŸ“ Sample Projects

  • Developing a comprehensive digital marketing strategy for a new product launch
  • Optimizing a social media campaign to increase engagement and conversions
  • Managing a vendor relationship to improve campaign performance and reduce costs

ASSUMPTION: These sample projects demonstrate the strategic and tactical aspects of the digital acquisition lead analyst role at Citi.

❓ Key Questions to Ask During Interview

  • What are the key priorities for this role in the first 30-60-90 days?
  • How does this role fit into the broader digital marketing team and organization?
  • What are the most challenging aspects of this role, and how can I best prepare for them?
  • What opportunities are there for growth and development within the digital marketing team and the broader organization?
  • How does Citi support work-life balance for its employees?

ASSUMPTION: These questions demonstrate the candidate's interest in the role, the organization, and their long-term career goals.

πŸ“Œ Next Steps for Applicants

To apply for this position:

  • Submit your application through this link
  • Customize your resume to highlight relevant digital marketing experience and achievements
  • Tailor your cover letter to demonstrate your understanding of the role's requirements and Citi's business
  • Prepare examples of successful campaign strategies and optimizations for the interview
  • Follow up with the recruiter one week after submission to confirm receipt of your application

⚠️ This job description contains AI-assisted information. Details should be verified directly with the employer before making decisions.