📌 Core Information
🔹 Job Title: Director of Planning & Performance
🔹 Company: TELUS
🔹 Location: Toronto, Ontario, Canada
🔹 Job Type: Full-time, On-site
🔹 Category: Telecommunications
🔹 Date Posted: July 11, 2025
🔹 Experience Level: 10+ years
🔹 Remote Status: On-site
🚀 Job Overview
Key aspects of this role include:
- Strategic financial planning and performance management for TELUS' Home Solutions business.
- Leading margin strategy development and execution to drive profitable growth.
- Collaborating cross-functionally with Finance, Marketing, and Product teams to align planning initiatives.
- Optimizing revenue performance through ARPU and AMPU logging, analysis, and improvement.
- Managing capital investments and ensuring optimal allocation and ROI.
ASSUMPTION: This role requires a high level of strategic thinking, financial acumen, and leadership to succeed in a dynamic telecommunications environment.
📋 Key Responsibilities
✅ Develop and execute margin strategy to ensure profitable outcomes across all Home Solutions product offerings.
✅ Support and enhance ARPU and AMPU logging, analysis, and improvement initiatives.
✅ Drive capital interlock processes to ensure optimal allocation and ROI on investments.
✅ Develop comprehensive planning frameworks and strategies for the Home Solutions portfolio, including financial and RGU forecasting, market analysis.
✅ Implement and oversee real-time performance monitoring systems for proactive decision-making.
✅ Provide strategic support for budget planning processes and lead triage activities based on actual results.
✅ Take full responsibility for the coordination and consolidation of the Home Solutions Profit & Loss statements.
✅ Drive offer strategy development and configuration optimization to maximize market competitiveness and profitability.
✅ Collaborate with Finance, Marketing, and Product teams to align planning initiatives with business objectives.
✅ Develop and maintain sophisticated analytics and reporting frameworks to support data-driven decision making.
ASSUMPTION: This role involves a high degree of cross-functional collaboration and requires strong communication skills to work effectively with various teams.
🎯 Required Qualifications
Education: Bachelor's degree in Finance, Business Administration, Economics, or related field; MBA or CPA preferred.
Experience: 8+ years of progressive experience in financial planning, performance management, or strategic planning. 5+ years of leadership experience managing high-performing teams. Telecommunications or technology industry experience strongly preferred.
Required Skills:
- Financial Acumen: Deep understanding of P&L management, margin analysis, capital allocation, and financial modeling.
- Strategic Thinking: Proven ability to develop and execute long-term strategic plans while managing short-term performance.
- Analytics & Data: Advanced proficiency in financial analysis, forecasting, and performance metrics (ARPU, AMPU, churn, etc.).
- Technology Proficiency: Expert-level skills in Excel, PowerBI, SQL, and enterprise planning systems (SAP, Oracle, etc.).
- Leadership Excellence: Demonstrated ability to lead, motivate, and develop high-performing teams in a fast-paced environment.
- Communication Skills: Exceptional written and verbal communication skills with ability to present complex financial information to senior executives.
- Project Management: Strong project management capabilities with experience leading cross-functional initiatives.
- Problem Solving: Analytical mindset with proven ability to identify issues, develop solutions, and drive implementation.
Preferred Skills:
- Experience with Home Solutions, Smart Home, or IoT product portfolios.
- Knowledge of telecommunications regulatory environment.
- Experience with agile planning methodologies.
- Advanced degree in Finance, Economics, or related field.
- Professional certification (CPA, CFA, PMP) is an asset.
ASSUMPTION: Given the strategic nature of this role, candidates with a strong financial background and proven leadership experience are likely to be most successful.
💰 Compensation & Benefits
Salary Range: Industry standard for a Director-level role in the telecommunications industry in Toronto is CAD 150,000 - 200,000 per year. This estimate is based on market research and comparable roles at similar companies.
Benefits:
- Health and Wellness Programs
- Retirement Savings
- Flexible Work Arrangements
Working Hours: Full-time position with standard business hours, Monday to Friday, 9:00 AM to 5:00 PM. Occasional overtime may be required to meet project deadlines.
ASSUMPTION: The salary range provided is an estimate and may vary based on the candidate's experience, qualifications, and the company's internal equity.
📌 Applicant Insights
🔍 Company Context
Industry: TELUS operates in the competitive telecommunications industry, providing a wide range of communications products and services, including data, Internet protocol (IP), voice, entertainment, and video.
Company Size: TELUS is a large corporation with over 10,000 employees, providing ample opportunities for career growth and development.
Founded: TELUS was founded in 1999 and has since grown to become one of Canada's leading national telecommunications companies.
Company Description:
- TELUS is committed to connecting Canadians and improving lives through technology.
- The company offers a comprehensive benefits package, including health and wellness programs, retirement savings, and flexible work arrangements.
- TELUS is dedicated to giving back to communities across Canada through its philanthropic initiatives.
Company Specialties:
- Telecommunications services
- Wireless and wireline network access lines
- Internet and entertainment services
Company Website: www.telus.com
ASSUMPTION: TELUS' large size and diverse offerings provide candidates with numerous opportunities to grow and develop their careers within the organization.
📊 Role Analysis
Career Level: This role is at the Director level, reporting directly to the Vice President of Home Solutions.
Reporting Structure: The Director of Planning & Performance will oversee a team of financial planning and performance management professionals.
Work Arrangement: This is an on-site position based in Toronto, Ontario, with the possibility of occasional remote work for qualified candidates.
Growth Opportunities:
- Progression to a Vice President or higher-level role within the Home Solutions business unit or another division of TELUS.
- Expanding the scope of responsibilities to include additional product portfolios or geographic regions.
- Developing expertise in a specific area of financial planning or performance management, becoming a subject matter expert within TELUS.
ASSUMPTION: Given the strategic nature of this role and the size of TELUS, there are numerous opportunities for career growth and development within the organization.
🌍 Location & Work Environment
Office Type: TELUS' Toronto office is a modern, collaborative workspace designed to foster innovation and creativity.
Office Location(s): 555 Robson Street, Vancouver, BC V6B 3K9, CA
Geographic Context:
- Toronto is a multicultural, vibrant city with a thriving tech industry.
- The city offers a high quality of life, with numerous cultural attractions, restaurants, and outdoor activities.
- Toronto has a humid continental climate, with warm, humid summers and cold, snowy winters.
Work Schedule: Standard business hours, Monday to Friday, with occasional overtime as needed.
ASSUMPTION: The Toronto office provides a dynamic, collaborative work environment that supports the success of TELUS' Home Solutions business.
💼 Interview & Application Insights
Typical Process:
- Online application submission
- Phone or video screen with the Talent Acquisition team
- In-depth behavioral and technical interviews with the hiring manager and cross-functional team members
- Final round interview with the Vice President of Home Solutions
Key Assessment Areas:
- Financial acumen and strategic thinking
- Leadership and team management skills
- Communication and presentation skills
- Problem-solving and analytical abilities
Application Tips:
- Tailor your resume and cover letter to highlight your relevant experience and skills for this role.
- Prepare for behavioral and situational interview questions that focus on your leadership, problem-solving, and strategic planning abilities.
- Research TELUS' Home Solutions business and be prepared to discuss your ideas for driving profitable growth and optimizing performance.
ATS Keywords: Financial planning, performance management, strategic planning, margin strategy, ARPU, AMPU, capital allocation, telecommunications, Home Solutions, P&L management
ASSUMPTION: TELUS' interview process is designed to assess candidates' technical skills, leadership potential, and cultural fit within the organization.
🛠️ Tools & Technologies
- Microsoft Office Suite (Excel, PowerPoint, Word)
- Enterprise planning systems (SAP, Oracle)
- SQL databases
- Data visualization tools (PowerBI)
ASSUMPTION: Proficiency in these tools and technologies is essential for success in this role, as they are used daily for financial analysis, reporting, and presentation.
👔 Cultural Fit Considerations
Company Values:
- Innovation
- Integrity
- Empowerment
- Excellence
- Sustainability
Work Style:
- Collaborative and team-oriented
- Data-driven and analytical
- Agile and adaptable
- Results-focused and accountable
Self-Assessment Questions:
- Do you thrive in a fast-paced, dynamic work environment?
- Are you comfortable leading cross-functional teams and driving consensus?
- Do you have a proven track record of developing and executing strategic plans?
ASSUMPTION: Candidates who align with TELUS' company values and work style are more likely to be successful in this role and contribute to the organization's mission.
⚠️ Potential Challenges
- Managing competing priorities and balancing short-term performance with long-term strategic goals.
- Navigating a large, complex organization with multiple stakeholders and competing interests.
- Adapting to a fast-paced, dynamic work environment with frequent changes and new challenges.
- Developing and maintaining expertise in a rapidly evolving telecommunications industry.
ASSUMPTION: These challenges are inherent in a Director-level role within a large telecommunications company and require strong leadership, adaptability, and strategic thinking to overcome.
📈 Similar Roles Comparison
- This role is similar to other Director-level financial planning and performance management positions within the telecommunications industry.
- However, TELUS' focus on innovation and sustainability sets it apart from competitors, offering unique opportunities for growth and development.
- Career progression in this role may involve expanding the scope of responsibilities or moving into a Vice President or higher-level role within TELUS.
ASSUMPTION: While this role shares similarities with other Director-level positions, TELUS' unique culture and focus on innovation provide candidates with a distinctive opportunity to grow and develop their careers.
📝 Sample Projects
- Developing a comprehensive financial forecasting model for the Home Solutions portfolio, incorporating market trends, customer behavior, and competitive analysis.
- Optimizing ARPU and AMPU logging, analysis, and improvement initiatives to address performance gaps and opportunities across the Home Solutions product offerings.
- Conducting a thorough review of capital investment processes and recommending improvements to ensure optimal allocation and ROI.
ASSUMPTION: These sample projects are representative of the types of initiatives the Director of Planning & Performance may undertake to drive profitable growth and optimize performance within TELUS' Home Solutions business.
❓ Key Questions to Ask During Interview
- Can you describe the current state of the Home Solutions portfolio and its performance trends?
- How does this role collaborate with other teams within the Home Solutions business unit and across TELUS?
- What are the most significant challenges facing the Home Solutions business in the next 1-3 years, and how can this role address them?
- How does TELUS support the professional development and growth of its employees in this role?
- What is the company's long-term vision for the Home Solutions portfolio, and how does this role contribute to its achievement?
ASSUMPTION: Asking these questions demonstrates your interest in the role and provides valuable insights into TELUS' Home Solutions business and company culture.
📌 Next Steps for Applicants
To apply for this position:
- Submit your application through this link
- Tailor your resume and cover letter to highlight your relevant experience and skills for this role.
- Prepare for behavioral and situational interview questions that focus on your leadership, problem-solving, and strategic planning abilities.
- Research TELUS' Home Solutions business and be prepared to discuss your ideas for driving profitable growth and optimizing performance.
- Follow up with the Talent Acquisition team one week after submitting your application to confirm receipt and inquire about next steps.
⚠️ This job description contains AI-assisted information. Details should be verified directly with the employer before making decisions.
