Direct Marketing Supervisor

📌 Core Information

🔹 Job Title: Direct Marketing Supervisor

🔹 Company: Chinook Winds Casino Resort

🔹 Location: Lincoln City, Oregon

🔹 Job Type: On-site, Full-time

🔹 Category: Gambling Facilities and Casinos

🔹 Date Posted: July 3, 2025

🔹 Experience Level: 2-5 years

🔹 Remote Status: On-site

🚀 Job Overview

Key aspects of this role include:

• Supervising direct marketing efforts and managing the player database
• Analyzing market information and customer data for strategic planning
• Coordinating various marketing fulfillment duties, such as direct mail, email, and text campaigns
• Ensuring compliance with policies and procedures, and maintaining inventory levels of print consumables
• Conducting statistical analysis of direct mail pieces and response rates, and suggesting improvements

ASSUMPTION: This role requires a balance of analytical skills for data analysis and strategic planning, as well as strong organizational skills to manage multiple projects and ensure timely completion.

📋 Key Responsibilities

✅ Supervise all aspects of the direct marketing department, including managing the player database and direct mail operations

✅ Ensure compliance with policies and procedures, and maintain inventory levels of print consumables

✅ Analyze market information and customer data for strategic marketing planning purposes

✅ Coordinate and schedule text and email campaigns, and conduct statistical analysis of direct mail pieces and response rates

✅ Disseminate information about direct mail campaigns to appropriate departments and resolve guest inquiries and requests

✅ Participate in designing customer surveys, preparing monthly reports, and assisting at property special events and promotions

✅ Assign duties and responsibilities to team members, prepare evaluations, and recommend disciplinary actions when required

✅ Perform other duties as assigned

ASSUMPTION: This role involves a mix of supervisory, analytical, and customer service responsibilities, requiring strong leadership and communication skills.

🎯 Required Qualifications

Education: High School Diploma or GED, with a preference for an associate's degree in Marketing, Business, or a related field

Experience: Two years of experience in database marketing, finance, or other quantitative, analytical fields required. Two years of management/supervisory experience and two years working in a casino environment preferred.

Required Skills:

• Microsoft Office (intermediate level or higher, including Word, Excel, Outlook, and Access)
• Database structure and creating queries (required)
• Structured Query Language (SQL) or Oasis Player Rating System or other experience in relational database software (preferred)

Preferred Skills:

• Experience with office, print, and postage/mail equipment
• Working experience with variable data through print and e-marketing

ASSUMPTION: Candidates with relevant marketing, database management, and supervisory experience will be well-suited for this role.

💰 Compensation & Benefits

Salary Range: $25.50 - $36.10 per hour (based on industry standards for the role, experience level, and location)

Benefits:

• Health, dental, and vision insurance
• 401(k) retirement plan with company match
• Paid time off (vacation, sick, and holidays)
• Employee discounts on casino services and amenities
• Tuition reimbursement and professional development opportunities

Working Hours: Full-time, 40 hours per week, with occasional evenings and weekends as needed

ASSUMPTION: The salary range provided is an estimate based on industry standards for the role, experience level, and location. Benefits may vary and are subject to change.

📌 Applicant Insights

🔍 Company Context

Industry: Gambling Facilities and Casinos. The casino offers a wide range of gaming options, entertainment, dining, and accommodations, making it a popular destination on the Oregon Coast.

Company Size: 501-1,000 employees. Working at Chinook Winds Casino Resort offers opportunities for career growth and development within a large organization.

Founded: 1995. Chinook Winds Casino Resort has been a staple on the Oregon Coast for over two decades, providing employment opportunities and contributing to the local economy.

Company Description:

• Offers over 1,100 slot machines, table games, a bingo hall, and a convention center for events and gatherings
• Features multiple dining options, a hotel, and a golf resort
• Emphasizes customer service and entertainment, with regular headline entertainment, comedy acts, and signature outdoor events

Company Specialties:

• Gaming and entertainment
• Dining and hospitality
• Event planning and management
• Casino marketing and promotions

Company Website: http://www.chinookwindscasino.com

ASSUMPTION: Chinook Winds Casino Resort is a well-established company with a diverse range of offerings, providing ample opportunities for career growth and development within the casino and hospitality industries.

📊 Role Analysis

Career Level: Mid-level. This role offers opportunities for career advancement within the marketing department and the broader casino organization.

Reporting Structure: The Direct Marketing Supervisor reports directly to the Marketing Manager and oversees a team of marketing professionals.

Work Arrangement: On-site, full-time. This role requires a consistent presence at the casino to oversee daily operations and ensure timely completion of projects.

Growth Opportunities:

• Advancement within the marketing department, such as a promotion to Marketing Manager or Director of Marketing
• Career progression into other areas of the casino, such as gaming management, event planning, or hospitality
• Professional development opportunities, such as tuition reimbursement and training programs

ASSUMPTION: This role offers opportunities for career growth and development within the marketing department and the broader casino organization, depending on the candidate's skills, experience, and performance.

🌍 Location & Work Environment

Office Type: On-site, casino environment. The work environment is a small office with occasional exposure to a busy resort and gaming environment with multiple distractions.

Office Location(s): 1777 NW 44th St, Lincoln City, OR 97367, US

Geographic Context:

• Lincoln City, Oregon, is a coastal town with a population of approximately 9,000 people
• The casino is located near the beach, offering scenic views and easy access to outdoor activities
• The area is known for its natural beauty, with opportunities for hiking, fishing, and wildlife viewing

Work Schedule: Full-time, 40 hours per week, with occasional evenings and weekends as needed. The work environment may be exposed to smoke and associated affects.

ASSUMPTION: Working at Chinook Winds Casino Resort offers a unique blend of professional growth opportunities and a scenic work environment on the Oregon Coast.

💼 Interview & Application Insights

Typical Process:

• Online application submission
• Phone or video screening
• In-person or virtual interview with the Marketing Manager and/or Human Resources
• Background check and drug screening
• Job offer and onboarding

Key Assessment Areas:

• Marketing and analytical skills
• Supervisory and leadership abilities
• Customer service and communication skills
• Problem-solving and decision-making skills
• Adaptability and flexibility in a fast-paced environment

Application Tips:

• Highlight relevant marketing, database management, and supervisory experience in your resume
• Tailor your cover letter to emphasize your skills and enthusiasm for the role and the casino industry
• Prepare for behavioral interview questions that focus on your problem-solving, leadership, and customer service skills

ATS Keywords: Direct Marketing, Database Management, Statistical Analysis, Project Management, Customer Service, Marketing Strategy, Creative Proofreading, Event Coordination, Microsoft Office, SQL, Data Analysis, Problem Solving, Inventory Management

ASSUMPTION: The application process for this role may vary depending on the company's current hiring practices and the volume of applicants. It is essential to stay informed about the latest application status and follow up as needed.

🛠️ Tools & Technologies

• Microsoft Office (Word, Excel, Outlook, Access)
• Database software (SQL, Oasis Player Rating System)
• Print and postage/mail equipment
• Variable data software for print and e-marketing

ASSUMPTION: The tools and technologies required for this role may vary depending on the company's specific needs and the candidate's skills and experience.

👔 Cultural Fit Considerations

Company Values:

• Customer focus
• Integrity
• Teamwork
• Innovation
• Accountability

Work Style:

• Fast-paced and dynamic
• Collaborative and team-oriented
• Adaptable and flexible
• Results-driven and focused on continuous improvement

Self-Assessment Questions:

• Do you have a strong commitment to customer service and a passion for creating memorable experiences?
• Are you able to thrive in a fast-paced, dynamic environment and adapt to changing priorities and demands?
• Do you possess strong leadership and communication skills, with the ability to inspire and motivate team members?

ASSUMPTION: Chinook Winds Casino Resort values candidates who are passionate about customer service, adaptable, and results-driven, with strong leadership and communication skills.

⚠️ Potential Challenges

• Managing multiple projects and priorities in a fast-paced environment
• Adapting to changing demands and customer preferences in the casino and hospitality industries
• Ensuring compliance with policies and regulations, including those related to gaming and marketing
• Dealing with the occasional exposure to smoke and associated affects in the work environment

ASSUMPTION: These challenges can be overcome with strong organizational skills, adaptability, and a commitment to continuous learning and improvement.

📈 Similar Roles Comparison

• Compared to other marketing roles, this position places a greater emphasis on database management, statistical analysis, and supervisory responsibilities
• In the casino and hospitality industries, this role offers unique opportunities for career growth and development within a large organization
• Career paths in this role may include advancement within the marketing department or progression into other areas of the casino, such as gaming management, event planning, or hospitality

ASSUMPTION: This role offers a unique blend of marketing, analytical, and supervisory responsibilities, with opportunities for career growth and development within the casino and hospitality industries.

📝 Sample Projects

• Analyzing customer data to identify trends and opportunities for targeted marketing campaigns
• Developing and implementing a new customer loyalty program to increase engagement and retention
• Coordinating a large-scale event or promotion, including vendor management, logistics, and on-site support

ASSUMPTION: These sample projects illustrate the range of responsibilities and opportunities available in this role, from analytical and strategic planning to event coordination and management.

❓ Key Questions to Ask During Interview

• What are the most significant challenges facing the direct marketing department, and how can this role address them?
• How does this role contribute to the overall marketing strategy and business goals of the casino?
• What opportunities are there for professional development and career growth within the marketing department and the broader casino organization?
• How does the company support work-life balance for its employees?
• What is the company's approach to diversity, equity, and inclusion, and how does this role contribute to those efforts?

ASSUMPTION: These questions demonstrate a candidate's interest in the role, the company, and its culture, while also providing valuable insights into the organization's priorities and values.

📌 Next Steps for Applicants

To apply for this position:

• Submit your application through the online application portal
• Customize your resume to highlight relevant marketing, database management, and supervisory experience
• Tailor your cover letter to emphasize your skills, enthusiasm, and fit for the role and the casino industry
• Prepare for behavioral interview questions that focus on your problem-solving, leadership, and customer service skills
• Follow up with the hiring manager or Human Resources one week after submitting your application to inquire about the status of your application

⚠️ This job description contains AI-assisted information. Details should be verified directly with the employer before making decisions.