Director, Account Management

📌 Core Information

🔹 Job Title: Director, Account Management

🔹 Company: CompanyCam

🔹 Location: Lincoln, Nebraska

🔹 Job Type: Hybrid (Lincoln or Omaha, Nebraska)

🔹 Category: Software Development

🔹 Date Posted: April 8, 2025

🔹 Experience Level: 7-10+ years

🔹 Remote Status: Hybrid (on-site preferred)

🚀 Job Overview

Key aspects of this role include:

• Leading and scaling the Account Management function within Customer Success
• Driving revenue growth through upsells, cross-sells, and renewals
• Building and developing a high-performing team
• Collaborating cross-functionally to enhance customer experience

ASSUMPTION: This role requires a balance of strategic planning and hands-on management to achieve revenue targets and ensure customer satisfaction.

📋 Key Responsibilities

✅ Hire, onboard, train, and develop a team of SMB Account Managers and Mid Market Account Managers

✅ Coach reps daily on sales techniques, mindset strategies, and tactical execution

✅ Collaborate closely with Marketing, Product, Customer Success, Sales, and other teams to align on goals and optimize customer experiences

✅ Own and drive the expansion revenue target for the SMB customer base

✅ Develop, implement, and optimize pipeline management processes

✅ Regularly analyze key sales metrics to identify trends and make strategic adjustments

ASSUMPTION: This role involves a mix of strategic planning, team management, and hands-on sales activities to achieve revenue targets and ensure customer success.

🎯 Required Qualifications

Education: Bachelor's degree in Business, Marketing, or a related field (or equivalent experience)

Experience: 7-10+ years of experience in SaaS account management, customer success, or sales roles, with at least 3 years in a leadership position

Required Skills:

• Proven success in owning a multi-million dollar book of business and hitting NRR goals (ideally 110%+)
• Deep customer empathy paired with strong commercial acumen
• Data-driven decision-making ability, with experience leveraging CRM and sales analytics
• Coaching-first mindset with experience training and developing high-velocity sales teams

Preferred Skills:

• Experience in a high-growth, fast-changing environment
• Creativity and innovation, bringing fresh ideas to solve complex problems

ASSUMPTION: Candidates with a strong background in SaaS account management or sales, proven leadership skills, and a data-driven approach will be most successful in this role.

💰 Compensation & Benefits

Salary Range: $100,000 - $110,000 per year (based on experience) with average on target earnings (OTE) around $175,000 - $185,000, with uncapped commission

Benefits:

• Meaningful equity
• Other benefits (see here)

Working Hours: Full-time (40 hours per week) with in-office attendance encouraged

ASSUMPTION: The salary range and benefits package are competitive for the industry and reflect the high level of responsibility and experience required for this role.

📌 Applicant Insights

🔍 Company Context

Industry: Software Development, specifically focused on field service management apps for contractors

Company Size: 201-500 employees (mid-sized company, offering opportunities for growth and impact)

Founded: 2015 (relatively young company with room for career advancement)

Company Description:

• CompanyCam is a photo solution that gives businesses a fully organized photo feed
• Created by contractors for contractors to streamline communication and job management
• Offers web, iOS, and Android apps to cater to various user preferences

Company Specialties:

• Web App
• iOS App
• Android App

Company Website: http://companycam.com

ASSUMPTION: CompanyCam's focus on contractor-specific software and its mid-sized structure offer opportunities for applicants to make a significant impact and grow within the organization.

📊 Role Analysis

Career Level: Mid to Senior-level management role, with potential for growth into a VP or C-level position

Reporting Structure: This role will likely report directly to the VP of Sales or Customer Success and oversee a team of Account Managers

Work Arrangement: Hybrid (Lincoln or Omaha, Nebraska) with in-office attendance encouraged

Growth Opportunities:

• Potential to grow into a VP or C-level role as the company expands
• Opportunity to shape the Account Management function and build a high-performing team
• Chance to gain experience in a mid-sized company, offering a mix of structure and agility

ASSUMPTION: This role offers significant growth potential for the right candidate, with opportunities to shape the function and advance within the organization.

🌍 Location & Work Environment

Office Type: Hybrid (Lincoln or Omaha, Nebraska) with in-office attendance encouraged

Office Location(s): 350 Canopy St, Lincoln, Nebraska 68508, US

Geographic Context:

• Lincoln, Nebraska: Mid-sized city with a growing tech industry and a cost of living lower than the national average
• Omaha, Nebraska: Larger city with a diverse economy and a vibrant cultural scene

Work Schedule: Full-time (40 hours per week) with flexible hours and the opportunity for remote work

ASSUMPTION: The hybrid work arrangement and office locations in Lincoln and Omaha offer applicants a mix of in-person collaboration and remote flexibility, with access to two vibrant Nebraska cities.

💼 Interview & Application Insights

Typical Process:

• Phone or video screen with the hiring manager
• In-depth behavioral and situational interviews with the hiring manager and other team members
• Final interview with the VP of Sales or Customer Success

Key Assessment Areas:

• Sales and leadership skills
• Customer empathy and understanding of the contractor industry
• Data-driven decision-making and problem-solving abilities

Application Tips:

• Highlight relevant experience in SaaS account management, sales, or customer success
• Tailor your resume and cover letter to emphasize your leadership, sales, and data-driven skills
• Prepare examples of your ability to coach and develop team members

ATS Keywords: Account Management, Customer Success, Sales, Team Leadership, Upselling, Cross-Selling, Customer Retention, Coaching, Collaboration, Pipeline Management, Data Analysis, CRM, Sales Analytics, Creativity, Innovation

ASSUMPTION: The interview process will focus on assessing the candidate's sales, leadership, and data-driven skills, as well as their cultural fit with the company.

🛠️ Tools & Technologies

• CRM (likely Salesforce or HubSpot)
• Sales analytics tools (e.g., Tableau, Looker)
• Project management tools (e.g., Asana, Trello)

ASSUMPTION: The specific tools and technologies used may vary, but the role will require proficiency in CRM, sales analytics, and project management software.

👔 Cultural Fit Considerations

Company Values:

• Customer-focused
• Innovative
• Collaborative

Work Style:

• Data-driven and analytical
• Coaching and mentoring-oriented
• Adaptable and comfortable with change

Self-Assessment Questions:

• How have you demonstrated customer empathy in previous roles?
• Can you provide an example of a time when you successfully coached and developed a team member?
• How do you stay organized and manage your time in a fast-paced, changing environment?

ASSUMPTION: CompanyCam values candidates who are customer-focused, innovative, and collaborative, with a strong work ethic and a data-driven approach to sales and management.

⚠️ Potential Challenges

• Managing a team remotely and ensuring consistent performance
• Balancing strategic planning with hands-on sales activities
• Adapting to a fast-changing, high-growth environment
• Meeting aggressive revenue targets

ASSUMPTION: This role presents unique challenges, such as balancing strategic planning and hands-on sales activities, managing a remote team, and adapting to a fast-changing environment.

📈 Similar Roles Comparison

• Unlike traditional account management roles, this position requires a strong focus on upselling and cross-selling to drive revenue growth
• This role is unique to the contractor-focused software industry, with a specific focus on field service management apps
• Career progression may involve moving into a VP or C-level role as the company expands

ASSUMPTION: This role offers a unique blend of strategic planning, team management, and hands-on sales activities, with potential for growth into a VP or C-level position as the company expands.

📝 Sample Projects

• Developing and implementing a new pipeline management process to maximize upsell, cross-sell, and renewal opportunities
• Coaching and training a team of Account Managers to achieve aggressive revenue targets
• Collaborating with cross-functional teams to enhance the customer experience and drive long-term value

ASSUMPTION: Sample projects for this role may involve strategic planning, team management, and hands-on sales activities to achieve revenue targets and ensure customer success.

❓ Key Questions to Ask During Interview

• How does the company support the growth and development of its Account Management team?
• Can you describe the company's approach to customer success and retention?
• What are the key priorities for this role in the first 30, 60, and 90 days?
• How does the company measure and track key sales metrics, and how often are these reviews conducted?
• What opportunities exist for growth and advancement within the company?

ASSUMPTION: During the interview, candidates should focus on understanding the company's approach to customer success, sales metrics, and growth opportunities for the Account Management team.

📌 Next Steps for Applicants

To apply for this position:

• Submit your application through this link
• Tailor your resume and cover letter to highlight your leadership, sales, and data-driven skills
• Prepare examples of your ability to coach and develop team members
• Follow up with the hiring manager one week after submission to express your interest and reiterate your qualifications

⚠️ This job description contains AI-assisted information. Details should be verified directly with the employer before making decisions.