Director, Account Management

📌 Core Information

🔹 Job Title: Director, Account Management

🔹 Company: Mastercard

🔹 Location: Purchase, New York, United States

🔹 Job Type: Full-time

🔹 Category: IT Services and IT Consulting

🔹 Date Posted: April 14, 2025

🔹 Experience Level: 5-10 years

🔹 Remote Status: On-site

🚀 Job Overview

Key aspects of this role include:

• Developing and growing strategic partnerships with fintech and digital merchant ecosystems.
• Executing Mastercard's go-to-market strategy across a suite of products and services.
• Co-innovating with partners to build new product propositions.
• Driving revenue growth and supporting responses to RFPs.
• Leading negotiations with partners and internal stakeholders.

ASSUMPTION: This role requires a high level of strategic thinking, relationship building, and analytical problem-solving skills. It is ideal for candidates with experience in financial services, cards, payments, or a related field.

📋 Key Responsibilities

✅ Own relationships with Mastercard’s most strategic end-user fintech partnerships.

✅ Help execute Mastercard’s go-to-market strategy across a holistic suite of products and services.

✅ Co-innovate with partners to build new product propositions through close collaboration with Mastercard product development and innovation teams.

✅ Drive Mastercard revenue growth and be comfortable developing business cases including ROI analyses as well as supporting responses to RFPs.

✅ Lead negotiations with partners and with internal stakeholders and develop terms sheets and contracts.

✅ Build and cultivate partnerships that advance Mastercard’s Environmental, Sustainability, and Inclusive Growth agenda.

ASSUMPTION: This role involves frequent interaction with senior-level and C-suite executives, both internally and externally. Strong communication and relationship-building skills are essential.

🎯 Required Qualifications

Education: Bachelor's degree required.

Experience: 5-10 years of relevant experience, preferably in financial services, cards, payments, or another related field.

Required Skills:

• Strong written and verbal communication skills.
• A passion for B2B sales and working in a sales environment to drive results.
• Possess a blend of analytical capability, strategic thinking, and emotional intelligence.
• Comfortable aptitude for onboarding complex business and technical knowledge.
• Enjoy collaborating within a team while working independently towards a goal.
• Strong analytical skills: aptitude for working with financial information and operational data.

Preferred Skills:

• Experience with developing business cases and strategic analysis.
• Some professional experience in financial services, cards, payments, or another related field.

ASSUMPTION: Candidates should have a proven track record of delivering multiple projects within a team environment and be comfortable working in a high-exposure role with a wide range of senior partners.

💰 Compensation & Benefits

Salary Range: $150,000 - $200,000 per year (based on industry standards for a Director-level role in the IT Services and IT Consulting sector in the New York area)

Benefits:

• Competitive benefits package, including health, dental, and vision insurance.
• 401(k) plan with company match.
• Generous paid time off and holidays.
• Employee stock purchase plan.

Working Hours: Full-time, typically Monday through Friday, 9:00 AM to 5:00 PM, with flexibility for occasional remote work and adjusted hours as needed.

ASSUMPTION: The salary range provided is an estimate based on industry standards and may vary depending on the candidate's experience and qualifications.

📌 Applicant Insights

🔍 Company Context

Industry: Mastercard operates in the IT Services and IT Consulting sector, providing digital payment solutions and technology services to businesses and consumers worldwide.

Company Size: Mastercard has 10,001+ employees globally, providing a large and diverse work environment with ample opportunities for growth and collaboration.

Founded: Mastercard was founded in 1966 and has since grown into a leading global technology company, empowering people and businesses in over 200 countries and territories worldwide.

Company Description:

• Mastercard powers economies and empowers people in 200+ countries and territories worldwide.
• Together with our customers, we’re building a sustainable economy where everyone can prosper.
• We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible.

Company Specialties:

• Global digital payments/commerce
• Technology
• Innovative mobile payment solutions
• Processing

Company Website: http://www.mastercard.com

ASSUMPTION: Mastercard's global presence and extensive network provide ample opportunities for career growth and development.

📊 Role Analysis

Career Level: This role is at the Director level, reporting directly to the Senior Vice President of the Fintech and Digital Merchants team.

Reporting Structure: The Director, Americas Fintech and Digital Partners Team will report to the Senior Vice President of the Fintech and Digital Merchants team and will have a team of Account Managers and Business Development Managers reporting to them.

Work Arrangement: This role is primarily on-site, with occasional flexibility for remote work and adjusted hours as needed.

Growth Opportunities:

• Potential to advance to a Senior Director or Vice President role within the Fintech and Digital Merchants team or other business units within Mastercard.
• Opportunities to work on high-impact projects and collaborate with cross-functional teams.
• Access to professional development and training programs to enhance skills and advance career growth.

ASSUMPTION: This role offers significant growth potential for the right candidate, with opportunities to make a meaningful impact on Mastercard's business and advance their career within the company.

🌍 Location & Work Environment

Office Type: Mastercard's Purchase, New York office is a modern, collaborative workspace with state-of-the-art facilities and amenities.

Office Location(s): 2000 Purchase St, Purchase, NY 10577, US

Geographic Context:

• The Purchase, New York area offers a mix of urban and suburban living, with easy access to New York City and other major metropolitan areas.
• The region is known for its high quality of life, with excellent schools, cultural attractions, and recreational opportunities.
• The area is also home to a diverse and vibrant business community, with numerous Fortune 500 companies and startups.

Work Schedule: Full-time, typically Monday through Friday, 9:00 AM to 5:00 PM, with flexibility for occasional remote work and adjusted hours as needed.

ASSUMPTION: The Purchase, New York office provides a dynamic and engaging work environment, with ample opportunities for collaboration and professional growth.

💼 Interview & Application Insights

Typical Process:

• Online application submission
• Phone or video screen with the hiring manager
• In-person or virtual interview with the hiring manager and other team members
• Final interview with the Senior Vice President of the Fintech and Digital Merchants team
• Background check and offer extension

Key Assessment Areas:

• Strategic thinking and problem-solving skills
• Relationship-building and communication skills
• Analytical skills and data-driven decision-making
• Cultural fit and alignment with Mastercard's values

Application Tips:

• Highlight relevant experience in financial services, cards, payments, or a related field.
• Demonstrate a strong understanding of the fintech and digital merchant ecosystems and trends.
• Showcase your ability to build and maintain strategic partnerships with senior-level and C-suite executives.
• Prepare examples of your analytical problem-solving skills and data-driven decision-making.

ATS Keywords: Account Management, Business Development, Strategic Partnerships, Fintech, Digital Merchant Ecosystems, Go-to-Market Strategy, Revenue Growth, Negotiations, Contracts, Environmental, Sustainability, Inclusive Growth

ASSUMPTION: The interview process for this role is designed to assess the candidate's strategic thinking, relationship-building, and analytical problem-solving skills, as well as their cultural fit and alignment with Mastercard's values.

🛠️ Tools & Technologies

• Microsoft Office Suite (Word, Excel, PowerPoint)
• Salesforce or other CRM platforms
• Data analysis and visualization tools (e.g., Tableau, Power BI)
• Project management tools (e.g., Asana, Trello)

ASSUMPTION: The tools and technologies required for this role are standard for the industry and can be learned or improved upon with relevant experience and training.

👔 Cultural Fit Considerations

Company Values:

• Doing the Right Thing
• Staying True
• Partnering at the Speed of Life
• Each Person Counts
• Reinventing the Way We Pay, Play, and Live

Work Style:

• Collaborative and team-oriented
• Results-driven and action-oriented
• Adaptable and responsive to change
• Innovative and forward-thinking
• Committed to diversity, equity, and inclusion

Self-Assessment Questions:

• How do you embody Mastercard's values in your daily work?
• Describe a time when you had to adapt to a significant change in your work environment. How did you handle it, and what was the outcome?
• How do you approach building and maintaining strategic partnerships with senior-level and C-suite executives?

ASSUMPTION: Mastercard's values and work style are central to the company's culture and are essential for success in this role.

⚠️ Potential Challenges

• The fast-paced and dynamic nature of the fintech and digital merchant ecosystems may require quick decision-making and adaptability.
• Building and maintaining strategic partnerships with senior-level and C-suite executives can be challenging and time-consuming.
• Occasional travel may be required to meet with partners and attend industry events.
• The on-site nature of the role may require a commute to the Purchase, New York office.

ASSUMPTION: The potential challenges of this role can be mitigated with strong communication, relationship-building, and time management skills, as well as a willingness to adapt to change.

📈 Similar Roles Comparison

• This role is unique in its focus on strategic partnerships within the fintech and digital merchant ecosystems, but it shares similarities with other account management and business development roles within Mastercard and the broader IT Services and IT Consulting sector.
• Compared to other account management roles, this position requires a higher level of strategic thinking and relationship-building skills, as well as a deep understanding of the fintech and digital merchant ecosystems.
• Career paths for this role may include advancement to a Senior Director or Vice President role within the Fintech and Digital Merchants team or other business units within Mastercard.

ASSUMPTION: This role offers unique opportunities for career growth and development within Mastercard's Fintech and Digital Merchants team and the broader IT Services and IT Consulting sector.

📝 Sample Projects

• Developing a go-to-market strategy for a new product or service offering within the fintech and digital merchant ecosystems.
• Conducting a competitive analysis of Mastercard's competitors and identifying opportunities for strategic partnerships.
• Leading negotiations with a strategic partner to develop a terms sheet and contract that advances Mastercard's Environmental, Sustainability, and Inclusive Growth agenda.

ASSUMPTION: These sample projects are designed to showcase the candidate's ability to execute strategic partnerships, develop go-to-market strategies, and drive revenue growth within the fintech and digital merchant ecosystems.

❓ Key Questions to Ask During Interview

• Can you describe the team structure and dynamics within the Fintech and Digital Merchants team?
• How does this role fit into Mastercard's broader go-to-market strategy and product roadmap?
• What are the key priorities for this role in the first 30, 60, and 90 days?
• How does Mastercard support the growth and development of its employees, particularly in this role?
• What are the key challenges and opportunities facing the Fintech and Digital Merchants team in the coming year?

ASSUMPTION: These key questions are designed to provide insight into the role's day-to-day responsibilities, team dynamics, and growth opportunities, as well as Mastercard's broader strategic priorities and challenges.

📌 Next Steps for Applicants

To apply for this position:

• Submit your application through this link.
• Tailor your resume and cover letter to highlight your relevant experience in financial services, cards, payments, or a related field, as well as your strategic thinking, relationship-building, and analytical problem-solving skills.
• Prepare for your interviews by researching Mastercard's values, work style, and the fintech and digital merchant ecosystems.
• Follow up with the hiring manager after your interview to express your interest in the role and reiterate your qualifications.

⚠️ This job description contains AI-assisted information. Details should be verified directly with the employer before making decisions.